Resolved! Can you edit/delete holiday hours?
I've set up holiday hours but now need to edit /delete but I can't find how to do this!!! Any help appreciated
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SMS Delays from SMS providers
We recently migrated from RC to Zoom. Same number block bulk ported to Zoom. Everything seems to work fine, except......Our big hurdle at this point is another provider's SMS messages reaching Zoom DID's anywhere between 90-120 seconds from sending. ...
Resolved! One-Man Business - Change Voicemail
Hi One man business here - got the Auto Reception (ex 101) routing calls to the one users (100). How do i change the voicemail greeting? My only option appears to be 'Default' and there isnt an EDIT option per the documentation. thanks!
Resolved! Receiving Zoom Phone call during a regular phone call - Frustrating !!
Hello, We recently started to use Zoom Phone and some of my users are using it on their mobile devices as well as me.The biggest problem is that if I'm on a regular call and someone is calling me on Zoom Phone, It doesn't put him on hold, it just cal...
Resolved! Blocking phone calls during meeting
Hello using an IPhone SE, how do you block incoming phone calls from interrupting a meeting?
ZoomPHONEで相手の声が聞こえない。
PCでイヤホンを使い音楽等は聞けるが、zoomphoneでかけると、相手の声が聞こえない。向こうには聞こえている。
Why are there two locations to log in/out of call queues?
This might be a silly question, but when should an agent toggle in/out of call queues on the app and when should they use the toggle on the web app profile screen?We've noticed a lot of overflow calls when we have available agents and I wondered if t...
Resolved! Two user setup
I am looking at getting a zoom phone system for our small business. My wife and I are currently the only employees and often we are on the phone with clients at the same time. I don't want to have two different numbers as we have been using one offic...
Link two Zoom phone system companies
Hi there, Our company is currently going through a Demerger. With that our Zoom accounts are separate between the two divisions that our company is demerging. However, there are teams that still have not separated out between the two divisions. I'm w...
User voicemail greeting (business vs closed hours)
Hi there. I've noticed my users will record a personalized voicemail greeting for their extension. However, because our phone system is configured for 'business hours' (or open hours), there will be a spot for 2 different greetings (a greeting that w...
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