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We are looking to track certain values every month and I have some questions on how to run reports to obtain the following.
I did go into reports and using the sort feature. I see in the "Call Connected" column, some say Key 1 and some have --. Can you explain what those mean?
@pro-spect , Key 1 on call logs means caller pressed 1 to be able to route to another extension or whatever is set up in your IVR menus.
Here is our KB article for Phone system reports that you can check.
Please take note of the below prereqs before viewing reports
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