About SJF

SJF · 2023-05-12 02:36 AM

Hi, I'm trying to set up some call routing but am struggling to find the perfect option to suit our needs. We are a small single location office with 6 users.2x admin team2x production2x other team members We are wanting incoming calls to:- ring on t...

SJF · 2023-05-12 03:55 PM

omg - I can't believe I missed that. I've tried this on multiple devices, didn't see the scroll bar and didn't think of using the keyboard to see the options. I can't believe I missed something so basic - thanks again! I'll raise a ticket for the pic...

SJF · 2023-05-12 03:39 PM

Thanks Eliot, I'll raise a ticket for this.For reference these are the options I have for Queue Overflow. It may be a regional difference I Appreciate your help!

SJF · 2023-05-12 03:13 PM

Hi Eliot,Thanks - this was the result we were hoping to achieve when we first started on Zoom phone. (It's simple and achieve what we need) Issue is even though we are all at the one single location the pickup codes don't work for team members who ar...

SJF · 2023-05-12 03:05 PM

Hey Craig, Thanks for the response. Where does the Group Call Pickup suggested come in to play? It doesn't appear I can add that extension to the queue. Also - My call queues don't have the option to overflow to another call queue, nor can I route th...

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

User Statistics

User Activity

Call routing issue - how to

Re: Call routing issue - how to

Re: Call routing issue - how to

Re: Call routing issue - how to

Re: Call routing issue - how to

Workplace

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

Business Services

Customer Care

Sales

Marketing

Developer Tools

Enterprise

Download the Zoom app

Zoom Virtual Backgrounds

AI Companion

Business Services

User Statistics

User Activity

Call routing issue - how to

Re: Call routing issue - how to

Re: Call routing issue - how to

Re: Call routing issue - how to

Re: Call routing issue - how to