Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Resolved! Callback Request

People dont seem to like leaving voicemail so we were hoping to set up the IVR to do something like Press 1 to leave voicemailPress 2 to request a callbackCallback would recite their phone number and give them the option to input a different one. Tha...

Wade by Listener
  • 2 replies

Can not send SMS texts

Hello!I have been using my Zoom phone to send SMS since October 2021. Starting on 2/28, I have not been able to send texts. I am not receiving any error messages, but when I text my personal phone, a friend, etc, the texts are not being received. I c...

Forwarding old extension

I have an old extension, no longer active in our system, from an old employee that left the company. Turns out people are still reaching out to this employee by selecting this extension, based on some old emails (Signature on old emails has this exte...

bt602 by Listener
  • 1 replies

Recommendation on headsets

Good morning I am after some recommendations on headsets to use for zoom phones. We are after something that is plug and play but uses bluetooth. Thank you for your help.

anitap by Listener
  • 3 replies

Zoom Phone Integration with Salesforce

Hello, I had set up a Zoom phone with salesforce but I am facing some issue while I am trying to connect with zoom in the salesforce it is saying users is not zoom phone users or have no calling plan. please contact your account admin but as per my k...

Hill by Listener
  • 1 replies

Resolved! Variable office hrs voicemail conundrum

Hi experts our office hrs are usually 8am to 5pm but is 8.30am to 3.30pm on 2 variable days per week. Our out of hrs voicemail would then ideally acknowledge the shorter day. solutions might be: AR has ‘holidays’ pre-set with the reduced office hrs …...