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Important updates from Zoom Support:
  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Multiple Meetings at the same time

Hi everyone!

Is there any solution to have more than 2 meetings simultaneously, if I have Education plan? 
I've read that we can host up to 2 meetings but we have average 5 classes at the same time. we'd love to keep Zoom as we grow. 

Thanks!

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zoom minimizing detection

I would like for zoom to develop a way to see if participants have minimized zoom to go off and play games or go to other websites. As a digital educator, keeping distractions to a minimum is impossible when they have access to the internet while in ... Show more

I would like for zoom to develop a way to see if participants have minimized zoom to go off and play games or go to other websites.  As a digital educator, keeping distractions to a minimum is impossible when they have access to the internet while in class.  


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Students using video loops

Greetings, I am a University Student TA and I have a question regarding the surging use of video looping in Zoom to make it seem as though students are paying attention with their cameras on. Is there a way to disallow video looping or altered backgr... Show more

Greetings,

 

I am a University Student TA and I have a question regarding the surging use of video looping in Zoom to make it seem as though students are paying attention with their cameras on. Is there a way to disallow video looping or altered backgrounds as a host? Thank you in advance!

 

 


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Supporting for teachers in Vietnam

Teachers in Vienam are not supported with the policy "lifted the 40-minute meeting limit on free Basic accounts for K-12 schools". We have to pay money to buy accounts with ".edu" ending, such as moet.edu.vn. I wonder if Zoom staff know about that? I... Show more

Teachers in Vienam are not supported with the policy "lifted the 40-minute meeting limit on free Basic accounts for K-12 schools". We have to pay money to buy accounts with ".edu" ending, such as moet.edu.vn. I wonder if Zoom staff know about that? I mean that your supporting policy is giving unfair money to some persons? Your policy is complicated but is not tight so we, teachers in Vietnam, have to use money from very low salary to pay for that. Your policy is encouraging cheating and illegal actions. There are many websites selling education accounts and we have to pay money if we need to use in teaching.

We ask for from our schools but there is no reply. There is no supporting from education department.

We would like you can have a chanel to prove ourselves we indeed are teachers with some pics or paper.

Thanks for reading  and for all.


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Cancelling an Education Account

What are the implications to the following if we do not renew our educational account?

 

Users
Recordings
Upcoming Meetings

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Meeting ID errors

Hi there,I teach on zoom each week, and send out 8 links 4-5 days before the meeting each Friday.When I then go to that meeting on Friday and try to open it, it says 'incorrect meeting ID' and won't open.I usually then panic - and re-send links to pa... Show more

Hi there,

I teach on zoom each week, and send out 8 links 4-5 days before the meeting each Friday.

When I then go to that meeting on Friday and try to open it, it says 'incorrect meeting ID' and won't open.

I usually then panic - and re-send links to participants and ask them to ignore the previous link.

 

However, why is this happening?  How can I avoid this as it feels like i am confusing my students... something is going wrong,

with kind wishes and thanks

ann

 


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Resolved! Zoom Enterprise

Hi all, I currently run an online maths tutoring business. I plan to take on tutors by the end of the year who can work for my organisation. What I need is a platform whereby I can create pre-made whiteboards which are available to all my tutors.Also... Show more

Hi all,

 

I currently run an online maths tutoring business. I plan to take on tutors by the end of the year who can work for my organisation.

 

What I need is a platform whereby I can create pre-made whiteboards which are available to all my tutors.

Also some sort of forum in which I can communicate with other tutors.

It'd be great too if all of their tutorials could be recorded so I can review their performance.

 

Are these features which are all possible through the enterprise plan?

 

Thanks

 

Tom


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incorrect information: no account associated with this email

I am receiving the below error although the account is exist

You tried to reset your password but there is no account associated with this email address. If you want to sign up an Zoom Account, please click the button below to sign up.

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Can't open LTI Pro 1.1 in an iframe

Hello!I'm trying to open LTI Pro (LTI 1.1) in an iframe. After a successful launch, a page appears in the iframe that automatically redirect the user to LTI pro in an other browser tab. Setting the launch_presentation_document_target parameter doesn'... Show more

Hello!
I'm trying to open LTI Pro (LTI 1.1) in an iframe. After a successful launch, a page appears in the iframe that automatically redirect the user to LTI pro in an other browser tab. Setting the launch_presentation_document_target parameter doesn't have any effect. What am I missing?


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Is there going to be another Ed Summit?

I'm curious. It was great last year and I feel like I had already started to hear whispers around now.