Zoom Chat: How to configure account settings

By default, users are allowed to chat with others in Team Chat. Admins can configure Team Chat settings in the Zoom web portal at the account level for all users in the account or the group level for a specific group of users. Some settings are only available at the account level.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Team Chat tab 

    

4. Adjust settings as needed in the following areas:
   • Sharing
   • Visibility
   • Security
   • Storage
5. Click the toggle next to a setting to enable or disable it.
6. (Optional) Click the lock icon   

    

   next to a setting to prevent users from changing this setting.

Learn about available Team Chat settings.

We have been experiencing serious lag in videos played in Zoom since February 28th. Before that time, we never had any issue with it. These are videos played during the same training by different trainers, using different computers, at different locations, all plugged into internet connections. (Not using wireless.) The lag is experienced by the attendees, but not the trainer playing the video. Audio is fine, but the picture is extremely jumpy. All the usual suspects are eliminated as all the trainers are experiencing it from different ISPs, locations, and computers.  Any idea what happening? Is there some issue with Zoom?

We all need balance. Whether you’re trying to balance your workload and personal life, the time you spend at the office with the time you spend working remotely, or the desire to be productive with the need to care for yourself, achieving that equilibrium is essential. But let’s face it, with so much to juggle in today’s world, finding balance is not easy.

Zoomtopia 2023, our seventh annual customer conference, is all about bringing balance to your life. While you’re navigating things like choosing new AI tools or understanding the shifting landscape of modern work, we invite you to attend Zoomtopia to see how technology fits into it all and helps you create a more balanced approach.

So mark your calendars for Oct. 3 and 4 — we’ve got an amazing experience waiting for you no matter where you are. See why you should attend our biggest customer celebration of the year:

1. Experience a true hybrid event

In San Jose, we’re gathering in person to celebrate you, our customers and partners. And for our virtual attendees around the world, you’ll have access to keynotes and learning sessions with opportunities to engage with others through our Zoom Events platform.

Last year’s award-winning hybrid event experience was recognized by Event Marketer’s Ex Awards for its direct connection between in-person and virtual audiences. And you can expect more of the same this year — live reactions, real-time chats, questions, and social feeds will keep virtual attendees engaged during the live keynotes and breakouts.

2. Learn about our latest innovations

Zoomtopia is where you can learn about our latest and greatest: the products and solutions that’ll help you make meaningful connections and allow hybrid teams to collaborate better. Get a front-row seat as we announce how we’re innovating across our AI-powered platform, and how Zoom’s newest features and products can help you achieve better balance, more flexible work, and more delightful customer experiences.

3. Get a glimpse into the future

Everyone wants to know what’s going to happen next with AI and our evolving ways of working. Our keynotes will dive into how we at Zoom are approaching modern work, and our thought leadership sessions featuring guest experts will focus on what we can expect in the near future, providing you with valuable insights to implement right now.

4. Hear from your peers

Our customer panels give you an exclusive look at what’s happening inside your industry — what challenges other companies are facing, what’s working, and what’s not. These conversations happening across healthcare, education, ecosystem, customer experience, employee experience, and AI will help you and your organization prepare for the future.

5. Celebrate with us

Lastly, Zoomtopia is all about you — the customers and partners that make Zoom what we are today. Our mission to deliver limitless human connection wouldn’t be possible without you using our platform to innovate, create, connect, communicate, and get work done, together. Across Zoomtopia, we’re celebrating your stories and everything you achieve with Zoom, culminating in our Celebration of Happiness concert exclusively for attendees, featuring the one and only Ludacris!

Register today!

We can’t wait to see you at Zoomtopia! Visit zoomtopia.com to register to attend in person or virtually.

Original article posted in the Zoom Blog

Hi.  I'm trying to schedule a 5 day training where the first three sessions occur in one week (say Wed, Thur, & Fri) and the remaining two sessions occur the next week (say Mon & Tues) and I want to be able to provide the participants with just one invitation.  Any ideas?  Thanks!

By now, with most of us doing hybrid work (or 100% remote), we are already running out of ideas to drive engagement and make virtual meetings enjoyable.

This is also true for the Operations Director that I met yesterday. We had a very serious conversation about their account’s usage, metrics and adoption of the Zoom platform. The tone changed when I shared our new features and the session ended on a positive note when I showed him how the Immersive View works.

Zoom’s Immersive Scenes make you and your team feel like you’re in the same room, even when you’re not. This brings everyone into a consistent virtual environment, whether it’s a boardroom, classroom, or cafe which makes the meeting more fun because you can communicate more naturally, feel much closer with your team, and get more tasks done.

While we’ve provided a few scenes to get you started, you can also upload a custom scene to align with your company’s branding. Hosts can easily change the scene or revert back to Speaker or Gallery View at any time too. 

When I switched our view to Immersive, the customer was so delighted and said that he’ll try this at their Friday meeting since they’ll be having a game night to which I responded, “Please do. You can either surprise or scare them.😀”

Immersive View is not a very new feature as this has been initially announced at Zoomtopia 2020 and yet, a lot of customers aren’t aware that this cool feature exists. Up until now, I still get smiles, positive feedback and good vibes when I end my account reviews with Immersive View.

It's definitely one of the simplest ways to create a fun, cohesive, and collaborative virtual space for your meeting or webinar. An oldie but a goodie indeed! 

What’s your favorite Immersive View experience?

Join the Zoom Healthcare team for an engaging and informative webinar on Zoom One for Healthcare on Wednesday, September 27 at 10 AM PT. During the webinar, you will: 

• Learn about Zoom One for Healthcare and available packages
• Hear about the benefits of bundling for better care delivery and operations
• Review customer use cases

There will also be time for live Q&A with the team, so come prepared with questions. We hope you'll be able to join us! Register here: https://ev.zoom.us/webinars-events/zoom-one-for-healthcare/. 

By now you’ve probably heard of the toggle tax — the time and cost wasted by switching between apps to get work done.

If you’re using different apps to get work done, you’re likely paying a toggle tax. And this tax doesn’t come due just once a year — when you have to constantly jump between a mix of solutions to get your work done, your productivity suffers on a daily basis.

Finding ways to bring all of your workflows into one place where you can focus on getting your work done can help save time and money.

The good news: the Zoom platform integrates with dozens of popular service providers, so you not only get a (toggle) tax break — you can also unearth new ways to help make your work more efficient.

Streamline connections with voice communication integrations

Voice communications are evergreen — they have been a cornerstone of the workplace for decades and are now key to unlocking the agility needed to enable hybrid work. While phone solutions often come with a standard set of features — many designed to enable flexible communications — you can extend their impact with relevant integrations that can help you build connections from one place.

Zoom Phone connects with business-critical applications from leading providers, all of which are designed to bring your everyday workflows right into our phone experience (or vice versa). Forget hopping between your phone and computer to jot down important customer information, or chatting someone to ask for five minutes so you can switch from one app to another to get the right information. These three recommendations can help you build connections over our phone solution without skipping a beat:

1. Put the power of a fax machine where you need it: The FaxSIPit integration (NEW!) brings fax machine capabilities directly into the Zoom platform. This Zoom App lets you send and receive faxes via Zoom Phone (and Zoom Meetings), so you can jump between communication methods in one place.
2. Deploy CRM integrations to avoid slowing down cycles: From integrations like Zendesk to Salesforce to Service Now, use Zoom Phone in your native CRM environment to simplify tasks, keep better track of customer conversations, and get quick access to essential information.
3. Make compliance part of the process: When you work in highly regulated industries, like financial services, you need compliance built into your workflows so you don’t have to worry about dropping the ball. Zoom Phone integrations like Theta Lake, Nice, Global Relay, and more help bring necessary archiving and data loss prevention functions into your voice calls, voicemails, and SMS messages so you can support compliance without compromising experience.

Make the most of chat with these apps

A chat product should be the glue that holds the pieces of a communications platform together, connecting the tools you need in one centralized space so you can share and organize important information. That’s how we approach things at Zoom — Zoom Team Chat serves as a collaboration hub that unifies meetings, mail and calendar, phone, whiteboard, and more in one centralized client. It can also bring many of your favorite work applications right into the Zoom client.

Zoom Team Chat is integrated into the Zoom platform to enable continuity across your communication channels, and the same goes for its integrations. So many Zoom Team Chat integrations are designed to create that same sense of continuity, making chat a single source of truth not just across Zoom solutions, but also the broader workplace collaboration space. There are a few ways to leverage these integrations to stay on top of things:

1. Manage high-priority projects and stay productive: Whether you’re using Jira, Asana, Confluence, or Trello to stay on top of tasks, you can add their integrations to get notifications, keep organized, and track projects directly in Zoom Team Chat. So you can spend less time tracking down information and have more time to get work done.
2. Keep customer information up to date: When you’re building relationships with customers, you need to pay attention to detail. Integrations like Salesforce for Team Chat and Microsoft Dynamics bring record updates right into Zoom Team Chat, so you don’t have to switch back and forth to update and manage virtual customer details.
3. Share important info and docs: Take notes or store documents in Google Drive or Evernote? Now you can do the same thing, right in Zoom Team Chat. With these integrations, you can quickly jot down, store, and send information all in one place, so important details don’t slip through the cracks. And for you Microsoft users, stay tuned: there’s a OneDrive integration coming soon.*

*Support for Microsoft OneDrive is currently in beta.

Get time back with the right integrations

Your workday may require you to use a variety of solutions — that’s unavoidable. But you have control over how you use those applications, and the right integrations can ultimately help make your workday work better for you. Consolidating your workflows in the Zoom platform can help you keep better track of important information, increase productivity, and make more time for what matters.

To discover the apps and integrations that can help you never skip a beat, visit the Zoom App Marketplace.

Taken from Zoom Blog. Original post can be seen HERE.

Recently, I had the absolute privilege of collaborating with an outstanding non-profit organization that is laser-focused on advancing the awe-inspiring world of bio-research. 🌱🔬

Guess what? Zoom is playing an absolutely pivotal role in their groundbreaking research endeavors, and it's beyond mind-blowing! 🚀 Especially when it comes to igniting global collaboration like never before! 💥

Hold onto your hats because this is the good stuff! Through the magic of Zoom, they've cracked the code in connecting students from all corners of the globe with their team of brilliant scientists. 🌍🧪 The result? Real-time, electrifying discussions that are propelling their research to unimaginable heights! 🌟

But wait, it gets even more amazing! 🌈 They've taken it to a whole new level with Zoom Rooms, decked out with multiple cameras strategically placed that give them a front-row seat to their research subjects. 📸 This isn't just about convenience; it's about creating an interactive wonderland! 🌠

And as if that weren't enough, they've teamed up with Learn Design Apply, unlocking the treasure chest of extra funding opportunities! 💰 It's like a superhero alliance for science! 💪

It truly warms the heart to witness our technology empower enthusiastic students and unwavering scientists, forging a path to infinity and beyond in the captivating realm of bio-research! 🌌🔍

Isn't that just unbelievably exciting?! 🤩🌟

Hi Zoom Community - My first post

I wrote an article in our Company Community - encouraging our teams to engage more in our meetings by having cameras on rather than off - To encourage team work, community and engagement. This provoked a good discussion but I got into a discussion with one developer saying that "Having a camera on - used 96% more carbon than turning the camera off"  citing this study https://foundation.mozilla.org/en/blog/ai-internet-carbon-footprint/

We debated but when I read the study it seemed filled with generalisations and assumptions. I am eager to get our teams using Zoom - with cameras on, when appropriate but would be interested if there is any technical info regarding a zoom call with camera on or the same zoom call with camera off.  I recognise there is processing server side and so may be more than just the data across the network. 

Does anyone have any data or information of the data difference - or indeed if using camera is 96% more carbon than audio only perhaps we should be encouraging "switch off where possible" .

I realise this is a complex topic bit any decent information would be most useful 

JHC

Every month we share a recap of new products, features, ZLC courses, business updates, and more with account admins and owners in our What's New at Zoom email newsletter. Take a look at all that's happened at Zoom within the last month, with some additional announcements about upcoming happenings. Download the latest version of the Zoom desktop client to access all these features and more. And remember to check out our release notes for a complete list of past releases across the Zoom platform. 

Zoom Learning Center Updates

• Learning in your preferred language has never been easier - We’ve revamped the Zoom Learning Center catalog with buttons that take you to global language options with a single click. Easily browse and enroll in a variety of courses in English, German, French, Italian, Spanish, Portuguese, Japanese, and Korean.

• Create a seamless hybrid experience with Workspace Reservation - Whether you’re a user or admin, learn how to make Workspace Reservation work for you in this free course collection. Check-in your guests, book a desk for your day in the office, or reserve the cafe for a company party, all from the convenience of your desktop or tablet.

• Harness the power of Zoom Virtual Agent chatbots and campaigns - Learn how to customize your Zoom Virtual Agent chatbots and campaigns to create a personalized AI experience your end users will love. Admins, enroll free today!

Events & Training

• Zoomtopia 2023 - On October 3-4, join us at Zoomtopia, our incredible, award-winning event happening in San Jose. Learn to embrace the flexibility and power that AI and the Zoom platform offers. Secure your spot to delve into topics like employee health and productivity, return to office and remote work, the balance between human and technology, and more. If you're an education or healthcare customer, be sure to join us for special programming, Education Connect and Healthcare Connect. 
• Zoomtopia EMEA, Oct. 4-5 | Virtual - Discover new ways to improve collaboration, make more impactful decisions, and deepen customer relationships at Zoomtopia EMEA, our incredible, award-winning event. You’re in for the most exciting, interactive, and inspiring event of the year, for decision-makers across industries!

• Get an exclusive look into the latest innovations shaping the future of work and the workplace. 
• Discover how to leverage AI to create a more efficient and flexible work environment.
• Learn from industry thought leaders about the tech trends that matter to you.
• Zoom Events training hub - Visit the Zoom Events training hub to sign up for educational sessions about our Zoom Events product. Training sessions are available every month, including a monthly release discussion and Q&A, where our experts will walk you through the latest Zoom Events release, including key benefits for a variety of use cases like customer training, internal communications, marketing and more. Don’t forget to bookmark the Zoom Events Training hub and check back regularly for new training opportunities.    

Key Highlights from Zoom’s August Releases 

Zoom Clips Updates

• General public beta availability for Zoom Clips - Zoom Clips offer a convenient solution for capturing both personal video and screen activities, allowing users to effortlessly share their recordings with others. This feature is particularly valuable when demonstrating product features or showcasing various functionalities. Users can conveniently access their Clips through their client or web portal, and receive notifications about views, comments, and replies related to their Clips. The feature can be enabled or disabled at the account, group, or user level and is available for public beta during this release. To learn more about Zoom Clips, visit the Zoom Clips support page.

Zoom Client Updates

• Meeting Summary: Next Steps and Segment Titles - Windows, macOS - The Meeting Summary feature, which uses AI to analyze and summarize in-meeting discussions, is enhanced to also include a list of next steps mentioned in the meeting and titles for each segment of the meeting . These next steps and segment titles are included in the email and Team Chat summary shared with the host and participants (if allowed).

Zoom Web Updates

• Enhanced feedback form: Admin control - The Give Feedback form, available in the desktop client and mobile app, is redesigned to enable customers to provide satisfaction scores and provide feedback on Zoom’s product suite. Admins can choose to provide this feedback option for users on their account, as well as allow users to provide text feedback or just satisfaction scores. This setting is available at the account, group, and user levels. 
• Auto-start Meeting Summary with Zoom IQ - Admins can allow their users to have the Meeting Summary feature automatically start for any meetings they host, skipping the need for them to manually enable the summary generation during their meetings. Users can still stop and start the summary as needed in the meeting. This is available as a sub-setting to the current Meeting Summary with Zoom IQ setting, available at the account, group, and user-level settings pages.
• Additional captioning language support - Automated captioning support is expanding to include captioning for the Farsi/Persian and Romanian languages, both in Beta. These languages are enabled by default, but admins can control the availability of these languages through the Automated captions setting within the web portal.
• Additional translated captioning language support - Translated captioning support is expanding to include caption translation from English to Tamil and English to Hebrew, as well as translation support between Portuguese, Romanian Persian, and Canadian French with all other currently supported languages. All of these newly supported languages are currently in Beta. These languages are enabled by default, but admins can control the availability of these languages through the Translated captions setting within the web portal.

Zoom Scheduler Updates

• Allow attendees to add guests to scheduled appointments - Attendees can add guests when they book or reschedule an appointment. A maximum of 100 guests can be added to an appointment. Additionally, guests can reschedule, decline, or delete an appointment. Previously, attendees had to add guests after creating an appointment outside Zoom Scheduler within their calendaring application.

Zoom IQ for Sales Updates

• Multi-Language transcript translation - Users can easily translate conversation transcripts into multiple languages on demand and save these translations for future viewing. This feature currently supports Chinese, Dutch, French, German, Hindi, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Ukrainian, and Vietnamese in addition to English. 

Zoom Phone Updates

• Provisioning Template - Account owners and administrators can no longer utilize the parameters provisioning/firmware/url and provision.url in the provisioning template. If these parameters are being updated in an existing template or included in a new template, an error will occur, indicating the need for their removal. However, templates created before this change will remain unaffected, and no action is required for them. If configuring these items is critical, submit a request to Zoom Support to have this enabled for your account.
• Provisioning walkthrough for Zoom Phone admins - Shows admins how to add users to their Zoom account and provision them with the desired Zoom Phone calling plans (extensions) and phone numbers as quickly and efficiently as possible.

Zoom Events Updates

• Upload recording files to Zoom's cloud recording storage for simulive - A recording file can be placed into Zoom's cloud recording storage and linked to the hub so that the hub owner or hub hosts can choose it when they are scheduling a simulive webinar. Hosts can set up a simulive webinar and upload their own preferred video. Once the video is processed, it can be selected as the simulive source. Uploaded recordings are also visible in the Zoom web portal recording list and are tagged with the “From a Zoom Events Hub” label.
  Note: This feature must be enabled by Zoom. Zoom Events users who have qualified for video replacement can also upload recordings for Simulive. Zoom Events users who are not on a qualifying account can use Simulive but can only select from existing hub recordings. For additional questions, contact Zoom Support to discuss whether this feature is available for your account.
• Security code at event join - Hosts can enable the Security code at join option in the event creation setup. A security code will be sent to each attendee's inbox every time they join the host's event. Depending on the attendees' event authentication portfolio, attendees who join an event with the  Security code at join option enabled will have different scenarios.

Zoom Whiteboard Updates

• Allow users who are not signed in to create in-meeting whiteboards - Users who are not signed in can initiate and take part in whiteboard sessions during a Zoom meeting, leveraging the "Host owns all boards" feature. This functionality enables unsigned users to view and create a whiteboard, which will be owned by the host since the user is not signed in. To simplify the sign-in process, sign-in options are displayed within both the meeting and whiteboarding interfaces, enabling users to conveniently sign in while actively participating in a meeting or whiteboarding session.

Zoom Virtual Agent Updates

• Amazon Connect integration - Account owners and admins can integrate Zoom Virtual Agent with Amazon Connect. This feature can be leveraged to enable the utilization of Amazon Connect as a chat platform when this feature is enabled for the Customer Relationship Management (CRM). With this integration, the knowledge base team can also create a knowledge base sync with Amazon Connect system, mirroring the familiar structure of existing CRM integrations.

Zoom Contact Center Updates

• Virtual Service Numbers for Japan - Zoom Contact Center is introducing the ability for admins to purchase Virtual Service Numbers (050 & 0ABJ) in Japan, enabling agents to receive inbound calls and make outbound calls. Account owners and admins can select their preferred number from the pre-populated list, with a notification displaying the concurrent call limitations for each phone number type. Admins will be required to schedule a video call during Japan working hours to show the actual documents uploaded for verification. Call routing for 0ABJ outbound calls will be geographically based, with specific routing requirements for Eastern and Western cities of Japan.
• Enhancement to 10DLC registration - To comply with carrier regulations and avoid potential message blocking and surcharges, Zoom Contact Center is introducing a warning message for agents who send SMS from US/CA Virtual Service numbers but have not created a 10DLC campaign. This warning will be displayed whenever agents send messages via the Zoom Contact Center client. Messages will not be blocked if a valid 10DLC campaign is active, pending, or associated with the phone number used for messaging. SMS-enabled numbers that are not US/CA numbers are exempt from this requirement.

Business Announcements

• Upcoming Support Site Maintenance – Maintenance is being performed on Zoom’s support site in November (date and time coming soon). During this time, support.zoom.us and the support ticketing form will not be accessible, though you can still use Zoom Community, chatbot, and phone support (based on your plan). Please note that once maintenance is performed, tickets closed more than a year ago will no longer be accessible. You can refer to the support article and check the Zoom status page closer to November for more information. 
• Zoom Software Lifecycle Policy - We plan to enforce the next round of our Software Lifecycle Policy on November 4, 2023, for all products and services, starting with the minimum versions referenced in the table found here. Users running an end-of-life version after November 4 will not be able to join meetings via the Zoom Client and will be prompted to update or join from the Web browser. As always, we highly recommend you regularly download and update to the latest version of Zoom software by checking for updates within the Zoom desktop client or by navigating to zoom.us/download to take advantage of all our latest security and functionality features.