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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

HIPAA

HI.  Is Zoom Pro HIPAA compliant?

 

Than you

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Waiting Rooms for security and brand promotion too!

I recently had a productive conversation with a customer, regarding optimizing his team's Zoom meeting experience. His primary focus was on robust security measures without hindering participant ease-of-access. Passcode authentication, a standard sec... Show more

I recently had a productive conversation with a customer, regarding optimizing his team's Zoom meeting experience. His primary focus was on robust security measures without hindering participant ease-of-access.

 

Passcode authentication, a standard security protocol, was part of the discussion. However, the customer expressed a high interest in Zoom Meeting's Waiting Room feature, especially after experiencing it first-hand with my own scheduled meeting. This functionality empowers hosts and co-hosts to manage meeting entry while offering a valuable additional benefit: customization. This includes adding your own logo, title, and description, or a video to be watched before joining the meeting.

 

Witnessing customers discover functionalities that exceed their initial expectations is a privilege of being a CSM. At the end of our conversation, the customer became confident in his users’ abilities to conduct secure, informative, and brand-aligned meetings leveraging Zoom's Waiting Room feature.

 

Check out this 3-minute video if you’d like to set up your Waiting Room as well.

 

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Training not completing.

I have been going through the Zoom administrator training. Two courses I finish, get to 100% but I still told it is not complete. (Not getting the certificate of completion). I can only go back to where I felt off or start. I have gone through the se... Show more

I have been going through the Zoom administrator training.  Two courses I finish, get to 100% but I still told it is not complete.  (Not getting the certificate of completion). I can only go back to where I felt off or start.  I have gone through the section(s) a few times.  My first one ad no issues.  

 

Something else I should be doing?

 

TIA.


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Resolved! Newbie Question about Meeting Registration

Apologies if this has been asked a lot - I didn't know what to search for. Our Licences are: Zoom One Business and Zoom Events. We're trying to get started on Zoom Webinars and want users to register but don't want them to have to enter One Time Pass... Show more

Apologies if this has been asked a lot - I didn't know what to search for. 

 

Our Licences are:  Zoom One Business and Zoom Events. 

 

We're trying to get started on Zoom Webinars and want users to register but don't want them to have to enter One Time Passwords (OTP). 

 

Recently I attended a Webinar that looked like what we wanted. The people who arranged it sent an invite message to me. I forwarded it to some of my colleagues. We all registered. When the meeting started it said "If you are the meeting host, sign in to start the meeting XXX XXXX XXXX" and "I'm not the meeting host: Join Meeting as an Attendee".  

When I signed in, it asked for a code that was already on the invite. I suspect that everyone might have gotten the same code (not sure?). 

 

It was a normal event - where I was just a listener and the other organization had three speakers. 

 

Can someone please tell me which license they were probably using (I'm guessing Zoom Events?) and can you please point me in the direction of the Registration options.  We've been looking at Registration options and have been told by Zoom that it's not possible but clearly it is... so I think we're using the wrong words to ask for what we need. 

 

Thanks. 


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Zoom API Integration for our Matrimonial portal

Hello, I hope this message finds you well. We are in the process of integrating Zoom into our website portal to facilitate our Online Meetings (1 to 1) functionality for our participants, and we seek your expertise to address some specific queries. O... Show more

Hello,

I hope this message finds you well. We are in the process of integrating Zoom into our website portal to facilitate our Online Meetings (1 to 1) functionality for our participants, and we seek your expertise to address some specific queries.

Outlined below are our concerns:

  1. Calendar Integration for Date and Breakout Room Selection:

    • We envision providing our users with the option to select dates and time slots for their online meetings through a calendar interface. Can Zoom facilitate this feature seamlessly within our website portal?
  2. Automated Zoom Links Distribution:

    • Upon selecting a date and time slot, we aim to automate the process of sending Zoom meeting links to our users via email. Is it possible to configure Zoom to generate and distribute meeting links automatically based on user selections?
  3. Meeting Recording Capability:

    • An essential requirement for us is the ability to record all meetings conducted through our portal. Does Zoom offer robust recording functionalities that we can integrate seamlessly into our platform?

In addition to these questions, we are also interested in exploring how Zoom's breakout room feature can be leveraged to enhance the overall user experience and functionality of our Online Meetings.

We would greatly appreciate your insights, recommendations, and technical guidance on how best to address these requirements and integrate Zoom effectively with our website portal.

Thank you for your attention to this matter, and we look forward to your prompt response.

Best regards, [Your Name]


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Customers are loving Zoom Contact Center!

 AVI-SPL ’s VP of Solutions Enablement, Derrick Kelly, says that "Zoom Contact Center allowed us to transition to a cloud-based solution which gave us needed capabilities that we did not get from our legacy system and also gave us room to grow as ou... Show more

 🌟  AVI-SPL ’s VP of Solutions Enablement, Derrick Kelly, says that "Zoom Contact Center allowed us to transition to a cloud-based solution which gave us needed capabilities that we did not get from our legacy system and also gave us room to grow as our customers' support needs grow.”


Check out our Zoom Contact Center profile on TrustRadius to explore other reviews our customers are sharing 👉 zm.me/4abuuHo

 

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Zoom Events: Higher Education's Standard on how to connect with people across the globe

A client of mine that I worked with recently was a postgraduate-only school and was well-known globally for its advanced research, modern facilities, and excellent science, technology, and management programs. When the pandemic started back then, the... Show more

A client of mine that I worked with recently was a postgraduate-only school and was well-known globally for its advanced research, modern facilities, and excellent science, technology, and management programs. When the pandemic started back then, they quickly switched to using Zoom for remote teaching. But this was just the start of their creative use of the platform.


The School Director decided to do it in two ways through Zoom Events. One was to make online classes feel like real classrooms. The other was to use it for marketing and teaching in a more engaging way. The reception was a success as students and teachers liked the ideas.


By using production studio, the school found new ways to engage students and others online. Teachers could bring in guest speakers and do special lectures, making learning more interesting. They organized many events like conferences, classes, and community gatherings, all helping to improve the school's reputation and reach more people.


In the future, they wanted to do even more and aimed to make online events even better and more engaging. This would likely lead to more important events at the university being held online using Zoom, setting a new standard for how universities connect with people across the globe.


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Unable to upload from meeting cloud to simulive on zoom event platform

We have licences for Zoom meetings and Zoom events. We have reocrded meetings for our zoom event and clicked on Simulive to add the video to our event. The video is unavailable and cannot be uploaded via events. Is there another way to add our videos... Show more

 We have licences for Zoom meetings and Zoom events. We have reocrded meetings for our zoom event and clicked on Simulive to add the video to our event. The video is unavailable and cannot be uploaded via events. 

Is there another way to add our videos to automatically play at a set time, or is there a way of making sure our zoom events platform and zoom meeting platforms are connected and using the same cloud? 

 


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Post-Editing Transcript/Closed-Captions: Can co-host correct captions or only the host?

Hello, We are trying to improve the accuracy of the transcript/Closed-captions for our students at the community college I work at. We are hoping to find a way that the instructors (hosts) do not need to go in and edit the captions themselves. We hav... Show more

Hello, 

We are trying to improve the accuracy of the transcript/Closed-captions for our students at the community college I work at.  We are hoping to find a way that the instructors (hosts) do not need to go in and edit the captions themselves. We have noticed that although DSPS captioners and interpreters can become a cohost, they cannot go in and edit the transcript once class has concluded. It would be great if the instructors could have support from others to go in and edit captions to ensure they are accurate. Does anyone have any suggestions? Thank you! 


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printing pdf document

Hello, I started to use zoom just recently. I need to print pdf document from resources and I don't see how. Could anyone give me instructions pls?

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