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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Managing Scheduling Privileges for Many Users

I manage a Zoom account with about 70 licenses for my college. We assign scheduling privilege to our administrative assistants for all of our academic faculty. Whenever an administrative assistant joins our unit or leaves their role but stays in the ... Show more

I manage a Zoom account with about 70 licenses for my college. We assign scheduling privilege to our administrative assistants for all of our academic faculty. Whenever an administrative assistant joins our unit or leaves their role but stays in the unit, I have to assign or remove this privilege manually for each of our fifty or so academic faculty.   

 

Is there a more automated way I can approach this? I've looked into using the groups or role feature for this, but I haven't been able to figure out a way to make this work. 


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LTI Pro - Canvas - Course level publishing

I was wondering if anyone was using Canvas and the LTI Pro settings "Course-Level Publishing" and "Recordings Viewable to Students"? If anyone can show a screenshot of how this actually looks at the user level that would be great. Also, can I leave R... Show more

I was wondering if anyone was using Canvas and the LTI Pro settings "Course-Level Publishing" and "Recordings Viewable to Students"?  If anyone can show a screenshot of how this actually looks at the user level that would be great.  Also, can I leave Recordings Viewable... to "All" and set course-level publishing to enabled?  I am thinking this has the affect of all recordings are still automatically published, but instructors would now have the option of unpublishing any recording that they choose (while also not changing the current status of any recording until they choose).  Thanks in advance.


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Adding A Reaction

Greetings,I am attempting to have a purple flag created for a reaction. This flag is used to alert those in the class someone has said something that is an unconscious bias. For example if someone in the class says or does something bias the particip... Show more

Greetings,

I am attempting to have a purple flag created for a reaction.  This flag is used to alert those in the class someone has said something that is an unconscious bias.  For example if someone in the class says or does something bias the participants can put up the Purple flag, for example if someone says that came up on my blind side a purple flag would be raised to remind the speaker that they were being insensitive to unconscious biases.  I have attempted to share the video below.  Thank you for your time.


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Zoom for Blackboard Ultra

Would you be able to direct me to the following Zoom Support documents?How faculty can add the Zoom LTI to their Blackboard Ultra course.How faculty can Schedule a New Meeting using the Zoom LTI in their Blackboard Ultra course.How students can meet ... Show more

Would you be able to direct me to the following Zoom Support documents?

  1. How faculty can add the Zoom LTI to their Blackboard Ultra course.
  2. How faculty can Schedule a New Meeting using the Zoom LTI in their Blackboard Ultra course.
  3. How students can meet in groups using the Zoom LTI in a Blackboard Ultra course. The students will need to meet, record, and access the recordings on their own from within the Blackboard Ultra course.

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Healthcare Zoom Clients

I'm a senior product manager that works for the largest Catholic health system and the second-largest nonprofit hospital chain in the United States. We operate more than 700 care sites and 142 hospitals in 21 states. We're looking to connect with oth... Show more

I'm a senior product manager that works for the largest Catholic health system and the second-largest nonprofit hospital chain in the United States. We operate more than 700 care sites and 142 hospitals in 21 states. We're looking to connect with other Zoom healthcare system clients to learn how others are utilizing Zoom within their healthcare and business workflows. If you're open to this type of discussion, please connect with me.


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Licensed co-host can't see what webinars they are assigned to co-host in their profile

I have licensed seats where the folks are often co-hosts. We arrange webinars months in advance. Co-hosts are asking me where in their Zoom profile can they see the webinars where they are listed as co-hosts because the original notification may have... Show more

I have licensed seats where the folks are often co-hosts.  We arrange webinars months in advance.  Co-hosts are asking me where in their Zoom profile can they see the webinars where they are listed as co-hosts because the original notification may have been sent months earlier.  Is there anywhere in a licensed User (of any role) profile,  a way to show what upcoming webinars one is assigned as a co-host?  Or, is the only solution to find the original email for their co-host login?  I'm fairly new and learning more about my owner/admin role.  Thank you.  


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Zoom Translated Captions: A Powerful Tool for Global Communication

Zoom: A platform that brings people together from around the globe, and recognizes the challenges posed by language barriers. To foster inclusivity and facilitate communication, Zoom offers translated captions. This feature eliminates the need for in... Show more

Zoom: A platform that brings people together from around the globe, and recognizes the challenges posed by language barriers. To foster inclusivity and facilitate communication, Zoom offers translated captions. This feature eliminates the need for interpreters and third-party integrations, allowing for a more seamless experience for all participants. Whether you're a multinational corporation or a global educational institution, translated captions help break down language barriers and create a more welcoming environment in your meetings and webinars.

 

By breaking down language barriers, this feature makes Zoom meetings and webinars more accessible to a wider audience. It empowers participants to easily translate the spoken language into their preferred language, fostering collaboration and understanding in our interconnected world.

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How Zoom Translated Captions Work:

Enable the Feature and Select Languages: Translated captions are simple to enable within the Zoom web portal. Once enabled, just set your preferred languages. 

 

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Real-time Captions: The meeting host or co-host can now enable translated captions during a meeting. As participants speak, their words will be displayed in real-time captions at the bottom of the screen in the selected languages.


To view a complete transcript of your Zoom meeting, go to the Zoom web portal and enable "Full Transcript." Then, during the meeting, select "View Full Transcript" from the "Show Captions" menu. A window will appear on the right side of the interface, displaying the full transcript with the speaker's name next to each caption for easy reference.

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With Zoom Translated Captions, you can:

-Improve Understanding: Ensures that everyone can follow the conversation, regardless of language barriers.

-Increase Engagement: Encourages participation from all attendees, leading to more productive and inclusive meetings.

-Enhance Accessibility: Provides a valuable tool for individuals with hearing impairments.

-Boost Global Collaboration: Facilitates effective communication and collaboration across diverse teams.

By utilizing Zoom Translated Captions, you can create more inclusive and accessible meetings that foster effective communication and collaboration across diverse teams and audiences.

Note: Translated captions are already included in the Zoom Workplace Business Plus and Zoom Workplace Enterprise Plus plans, but it is also available as an add-on for other paid Zoom accounts.

 

How to enable translated captions: Click Me!


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Switch from zoom.com to zoom.us domain

Hi team, I am looking for a good way to revert back to Zoom.us when trying to login via SSO. Today when i start Zoom Workplace app on Windows in 'Sign in with SSO' there are 2 domains in the dropdown - .zoom.com and .zoomgov.comI am looking for a way... Show more

Hi team,

 

I am looking for a good way to revert back to Zoom.us when trying to login via SSO. Today when i start Zoom Workplace app on Windows in 'Sign in with SSO' there are 2 domains in the dropdown - .zoom.com and .zoomgov.com

I am looking for a way to switch back to .zoom.us

I have added registry 'SetSSOURL' in key Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Zoom\Zoom Meetings\General to point to company.zoom.us, however still the switch doesn't happen.

The only way so far i have managed to do this is by completely re-installing the client.


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SAML User Group Mapping Ideas

Looking for some suggestions. I try to map as much as possible through SAML. I've got user groups mapped for license types and some Zoom Phone rights. Now I need to add another group for a marketplace app. Looking at my mapping, I keep thinking there... Show more

Looking for some suggestions.  I try to map as much as possible through SAML.  I've got user groups mapped for license types and some Zoom Phone rights.  Now I need to add another group for a marketplace app.  Looking at my mapping, I keep thinking there has to be a better way of doing this.  I thought maybe I could be clever and pass a different attribute name, but no dice.  A group is a group.

 

So today, I have my mapping like this to account for host / basic and call recording rights or no.

 

Attribute         SAML Value                                   Zoom Group

CallRights     ZoomCall_Recording_Hosts     Zoom_Hosts  Zoom_CallRecording
UserGroup    Zoom_Hosts                                  Zoom_Hosts
CallRights      ZoomCall_Recording_Basic      Zoom_Basic  Zoom_CallRecording
UserGroup    Zoom_Basic                                    Zoom_Basic

 

If I wanted to add another permission for this marketplace app, this strategy starts to get complicated.  The only way I can think to do it is to pass a SAML value for every possible rights config.

 

Attribute         SAML Value                                   Zoom Group

AppRights     ZoomApp_Recording_Hosts    Zoom_Hosts  Zoom_CallRecording  Zoom_MrktApp
AppRights     ZoomApp_NoRecording_Hosts    Zoom_Hosts  Zoom_MrktApp
CallRights     ZoomCall_Recording_Hosts     Zoom_Hosts  Zoom_CallRecording
UserGroup    Zoom_Hosts                                  Zoom_Hosts
AppRights     ZoomApp_Recording_Basic    Zoom_Basic  Zoom_CallRecording  Zoom_MrktApp
AppRights     ZoomApp_NoRecording_Basic    Zoom_Basic  Zoom_MrktApp
CallRights      ZoomCall_Recording_Basic      Zoom_Basic  Zoom_CallRecording
UserGroup    Zoom_Basic                                    Zoom_Basic

 

Is this really the only way to do it or am I missing something?


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Adding a monthly user to and existing (single user) annually paid account

Has anyone had success in adding a new monthly paid user (licensee) to an annually paid account, so that they can temporarily access (and use) the annual account for related meetings/trainings for other groups within the same organization? I've been ... Show more

Has anyone had success in adding a new monthly paid user (licensee) to an annually paid account, so that they can temporarily access (and use) the annual account for related meetings/trainings for other groups within the same organization? I've been trying to get an accurate answer to this question from the outsourced Support Group, and it's been a long and extremely frustrating experience


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