Hi Zoom Community members!

I'm thrilled to share some exciting news about the launch of brand-new Happy Rewards badges! By sharing your thoughts and leaving reviews on our various product profiles across G2 and TrustRadius, you can now earn a Zoom Review G2 and/or TrustRadius badge. Check them out, below!
 
🏆 Zoom Review badges are quarterly badges awarded for leaving a review of Zoom Workplace, Zoom Phone, Zoom Contact Center, Zoom Events, Zoom Webinars, Zoom Virtual Agent, and Zoom Revenue Accelerator on TrustRadius or G2. Do you use one or more of these Zoom products? If so, learn more about the importance of customer reviews and how you can secure your own badge! You can leave as many customer reviews as you choose to receive up to 10 Zoom Review badges, each quarter. 

  
🏅 Shout out to Zoom Community members, @Ray_Harwood, @DeniseLahat, @WencesUnzueta, and @Vinnie for each receiving their very first Zoom Review Happy Rewards badge! 
 
At Zoom, we deeply value your feedback and expertise and look forward to reading your customer reviews.
 
⭐ Start by following the guidelines here. Happy reviewing! ⭐

I have an account but want to upgrade to use simulive.

I must upload a video from my PC to zoom in order to test simulive

I know that I need permission to upload a video to my zoom account

Who can I get permission from to upload a video from my PC to my zoom account so I can test simulive before upgrading to simulive

Thanks,

Las Pizarras de Zoom, disponibles a través de las reuniones, la aplicación, el navegador y Zoom Rooms, nos proporcionan flexibilidad a la hora de colaborar. Son fáciles de compartir y utilizar, con un gran número de herramientas y plantillas disponibles para ayudarnos a plasmar nuestras ideas.

Para aprender más sobre Pizarras, echémosle un vistazo al siguiente video:

Espero que este post les haya resultado útil. No duden en dejar comentarios y participar en la Comunidad de Zoom.

¡Hasta la próxima!

Anthony Ching, the IT Team Leader at Money Concepts Capital, has always been at the forefront of technological advancements within his company. With over a thousand employees nationwide, Money Concepts Capital serves clients seeking to invest and manage their wealth effectively.

Before integrating FaxSIPit and Zoom Phone into their systems, Money Concepts Capital faced significant challenges with phone connectivity and maintaining their phone and fax platforms. They had to rely on third-party specialists to troubleshoot ongoing issues, resulting in wasted time and money. Moreover, the complexity of configuring IP phones and mobile devices meant that only these specialists could handle such tasks.

The introduction of FaxSIPit and Zoom Phone revolutionized the company's operations. Anthony found that these solutions not only saved them valuable time but also provided hassle-free connectivity. With FaxSIPit, compliance was assured, and the platform's reliability meant no more fax frustrations!

The biggest benefit, according to Anthony, was the ease of use and maintenance. Gone were the days of wrestling with complicated phone systems. Now, the IT team could focus on strategic initiatives rather than firefighting technical issues.

Helpful links:

Manage workflows and document management with the FaxSIPit App

Learn more about FaxSIPit - A Zoom ISV Partner 

• Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like customer content (such as poll results, whiteboard and reactions) to train Zoom’s or its third-party artificial intelligence models.

• How Zoom AI Companion features handle your data

• Zoom AI Companion Security and Privacy Whitepaper

• Zoom Trust Center

• Healthcare and education customers have unique industry-specific data security and privacy concerns. As such, for those customers with BAAs in place with us, certain AI Companion features will be made available once the necessary HIPAA compliance is provided for these features.

• Currently, Meeting Summary, Smart Recording for Meetings, and Thread Summary for Team Chat are available for Healthcare and Education accounts with BAAs in place. The admin settings for these features are all disabled and locked by default.

• Getting started with Zoom AI Companion features

• Zoom AI Companion Support

• Frequently asked questions about Zoom Workplace

• Changing the appearance and color of the Zoom Workplace app

• What to expect with your new Zoom Workplace bundle

• Zoom Events Training and Enablement Hub

• Configuring wayfinding for Workspace Reservation

• Using the desktop Workspace Reservation app

• Enabling Visitor Management for the account

Hi,

I've been a customer of Zoom 3 years. I simply required to drop our license count from 32 to 20 and webinars from 2 for 1. Simple request yes? I started the process 6 weeks before annual renewal and with just 4 days to go i am left with nowhere to go. Under the dashboard and edit plans I cannot reduce the license count as it says:
Your account has custom pricing. To decrease the license count, please contact us.

So I did contact customer support - 5 weeks ago. Over several weeks I converse with an agent - I was clear from the start what I wanted, the reduction in licenses, but I had to jump through hoops and questions - the support ticket was BIIL0747142. It got to the point of actually reducing the licenses and suddenly the case/ticket is closed. I cannot reopen the ticket but my license count has not been reduced. My renewal is now just 2 weeks away. So I open another ticket - (BIL1170595) - I am again very clear on what I want. However, instead of actioning the request I get more of the same questions. I re-iterate what I want. Is it actioned? No. Instead, I get instructions to login to my account, go to Edit plan online and reduce the licenses. Of course, this is exactly what I cannot do, it was the original problem I contacted support for weeks ago, and once again am left with an error on the screen telling me I cannot reduce licenses and to contact support. I am now left hanging.

I have responded and tried to re-open BIL1170595 saying also I'd like to make a complaint - but the ticket is closed.

So, next I went to the Virtual Assistant and asked the simple question - how do i make a complaint to Zoom. The assistant simply says it "...doesn't understand the request". How convenient. 

So - how do you make a complaint to zoom about shockingly poor customer support? How do i stop getting billed in 4 days times for licenses I don't want and have wasted over 5 weeks trying to get Zoom to stop?