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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Resolved! Customer Case Studies

Hello

 

I am just curious how a company gets listed on this directory

explore.zoom.us/en/customer_stories/good-american

 

Does zoom reach out to the brands or can we apply to be featured on these pages?

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How to report poor customer support and make a complaint?

Hi, I've been a customer of Zoom 3 years. I simply required to drop our license count from 32 to 20 and webinars from 2 for 1. Simple request yes? I started the process 6 weeks before annual renewal and with just 4 days to go i am left with nowhere t... Show more

Hi,

 

I've been a customer of Zoom 3 years. I simply required to drop our license count from 32 to 20 and webinars from 2 for 1. Simple request yes? I started the process 6 weeks before annual renewal and with just 4 days to go i am left with nowhere to go. Under the dashboard and edit plans I cannot reduce the license count as it says:
Your account has custom pricing. To decrease the license count, please contact us.

So I did contact customer support - 5 weeks ago. Over several weeks I converse with an agent - I was clear from the start what I wanted, the reduction in licenses, but I had to jump through hoops and questions - the support ticket was BIIL0747142. It got to the point of actually reducing the licenses and suddenly the case/ticket is closed. I cannot reopen the ticket but my license count has not been reduced. My renewal is now just 2 weeks away. So I open another ticket - (BIL1170595) - I am again very clear on what I want. However, instead of actioning the request I get more of the same questions. I re-iterate what I want. Is it actioned? No. Instead, I get instructions to login to my account, go to Edit plan online and reduce the licenses. Of course, this is exactly what I cannot do, it was the original problem I contacted support for weeks ago, and once again am left with an error on the screen telling me I cannot reduce licenses and to contact support. I am now left hanging.

I have responded and tried to re-open BIL1170595 saying also I'd like to make a complaint - but the ticket is closed.

So, next I went to the Virtual Assistant and asked the simple question - how do i make a complaint to Zoom. The assistant simply says it "...doesn't understand the request". How convenient. 

So - how do you make a complaint to zoom about shockingly poor customer support? How do i stop getting billed in 4 days times for licenses I don't want and have wasted over 5 weeks trying to get Zoom to stop? 


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Enhancing Presentation Confidence: How a Small Business Owner Uses a Teleprompter as a Coaching Tool

Beth, a small business owner and coach, demonstrates a unique way to use our teleprompter. While many associate teleprompters solely with scripted video recordings, Beth uses it as a powerful coaching tool. Having her script and thoughts visible help... Show more

Beth, a small business owner and coach, demonstrates a unique way to use our teleprompter. While many associate teleprompters solely with scripted video recordings, Beth uses it as a powerful coaching tool. Having her script and thoughts visible helps her maintain eye contact with her audience, greatly boosting her confidence while presenting. This technique is especially valuable for small business owners looking to enhance their engagement and professionalism in Zoom Meetings.

 

PitchHub App in Zoom Marketplace

 

Beth's Video

 


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System Task Tray

The zoom icon disappeared from the task tray at the bottom of my Windows screen. Geek Squad restored it but it simply looks like a page instead of the zoom icon. This is very small detail, but it matters to me. Can someone direct me to the right pers... Show more

The zoom icon disappeared from the task tray at the bottom of my Windows screen. Geek Squad restored it but it simply looks like a page instead of the zoom icon.  This is very small detail, but it matters to me. Can someone direct me to the right person/tutorial to restore it?  

TNTerry_0-1713878965443.png

 


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Inquiry About Special Plans for Non-Profit Organizations

I am reaching out to inquire whether Zoom offers any special plans or discounts tailored for non-profit organizations.As a non-profit organization, we are interested in exploring options that Zoom may have to support our communication and collaborati... Show more

I am reaching out to inquire whether Zoom offers any special plans or discounts tailored for non-profit organizations.

As a non-profit organization, we are interested in exploring options that Zoom may have to support our communication and collaboration needs.

Could you please provide information regarding any special plans or considerations available for non-profits?

Thank you for your assistance. 


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Switching between org. and personal logins on the desktop app.

When I use my browser it has passwords saved for both my organizational and personal login (under the same account), but with the MacOS app I have to keep typing passwords in manually when I switch back and forth. Can't seem to find a way to change t... Show more

When I use my browser it has passwords saved for both my organizational and personal login (under the same account), but with the MacOS app I have to keep typing passwords in manually when I switch back and forth. Can't seem to find a way to change that and have both passwords retained by the app. Please help.

 

This is the 2nd time I've tried to get help with this and got no reply last time. I've no idea if this is the right place to submit this, but can't find anything else that fits at all.


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Salesforce Integration

For the Zoom for Salesforce Lightning Integration, can we setup a Salesforce user with the same Zoom Username but use the free Salesforce Integration User, or does the Salesforce user need to have full Admin access?

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Salesforce Integration

When setting up the Zoom for Salesforce Lightning Integration, can we use the free Salesforce Integration User, or does the Salesforce user need to have full Admin access?

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Recording - Zoom Phone User Training

Zoom Phone User Training Watch the recording above! In this training webinar we cover: Setting up Zoom Phone Sign in & Configuration Using Zoom Phone Zoom Mobile App Resources & Support Keep the conversation going, please comment below with your Zoom... Show more

Zoom Phone User Training


 

Watch the recording above!

 

In this training webinar we cover:

 

  • Setting up Zoom Phone
  • Sign in & Configuration
  • Using Zoom Phone
  • Zoom Mobile App
  • Resources & Support



    Keep the conversation going, please comment below with your Zoom Phone experiences, and let us know if you have any questions, we are here to help!


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Mastering Productivity: A Deep Dive into Zoom Phone's Game-Changing 'Call Summary' Feature 🎯💻📊

Have you heard about Zoom Phone's latest AI Feature? 🤔

Check out this Zoom Clip

 

Want to learn more? Here's a more detailed Support Guide just for you!

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