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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Boosting Team Vibes with Zoom Chat!

I recently had a customer who was struggling with effective communication among its remote and geographically diverse workforce. The team was bogged down by using multiple apps for chatting, emailing, and video calling, which led to lost messages and... Show more

I recently had a customer who was struggling with effective communication among its remote and geographically diverse workforce. The team was bogged down by using multiple apps for chatting, emailing, and video calling, which led to lost messages and confusion. Coordinating projects across different time zones added to their woes, causing frequent delays and missed deadlines. Moreover, finding important documents and conversations scattered across various platforms was a daily hassle.

 

Adopting Zoom Team Chat was a game-changer! By consolidating all communication tools into one platform, it simplified interactions and made project management a breeze. Dedicated project channels kept discussions focused and relevant, while real-time messaging and instant video calls enabled quick decision-making. Sharing and storing documents within Zoom Team Chat ensured that everyone had access to the latest versions, eliminating the need to sift through old emails for attachments.

 

The impact was immediate and profound. Communication became clear and efficient, boosting team productivity as they no longer had to juggle multiple apps. Projects were completed faster and more efficiently, thanks to streamlined processes and real-time collaboration. Centralized information access reduced stress and saved valuable time. 

 

Ready to transform the way your team communicates and collaborates? Try Zoom Team Chat today and experience seamless, efficient, and fun teamwork like never before! Visit Zoom Team Chat to get started.


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Cloud recording quit too soon

I was recording my class session to the cloud and after class I got distracted and shut down the computer. The recording is not in my cloud list of recordings. Does the computer need to stay on until the recording finishes like when I save to my comp... Show more

I was recording my class session to the cloud and after class I got distracted and shut down the computer.  The recording is not in my cloud list of recordings.  Does the computer need to stay on until the recording finishes like when I save to my computer?  Is it floating around there somewhere?  If I go back to that particular classroom computer will it magically finish its upload?


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📢 Join Our Zoom Phone User Trainings!☎️

Hey Zoom Community! Our team is offering Zoom Phone User Trainings every Thursday, designed to have both admins and users learn the ins and outs of Zoom Phone functionalities. Who is this for: New Zoom Phone Users seeking to explore user-level settin... Show more

Hey Zoom Community!

 

Our team is offering Zoom Phone User Trainings every Thursday, designed to have both admins and users learn the ins and outs of Zoom Phone functionalities.

 

Who is this for:

  • New Zoom Phone Users seeking to explore user-level settings and learn how to utilize Zoom Phone through the Zoom desktop and mobile app.
  • Existing Zoom Phone Users in need of a refresher training to enhance their proficiency.

Training Schedule:

How to Register:

Simply select the session/s that suit your schedule and register using the provided links. After registration, you'll receive a confirmation email with the webinar link.

 

Feel free to distribute the webinar join link to your team members via calendar invites or email, ensuring everyone gets the chance to benefit from these trainings.

 

What to Expect:

During the session, you'll learn about:

-Setting Up Zoom Phone

-Navigating Phone in the Zoom Desktop Client

-Placing and Handling Zoom Phone Calls

-Using the Zoom Mobile App

-Helpful Resources

 

Plus, you'll receive the recording link and presentation deck within 24 hours after the training for future reference.

 

Have Questions?

If you have any queries or need further assistance, drop them in the comments below. We're here to help!

 

Looking forward to seeing you there!

 

 

Best regards,

Customer Success Advisor Team


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Breaking Boundaries in Tele-Intensive Care: Transforming Diagnoses and Collaboration with Zoom

The University Hospital Würzburg and Zoom have collaborated to advance tele-intensive care medicine. By utilizing multiple cameras and augmented reality glasses, a comprehensive patient image can be transmitted, enabling accurate diagnoses and therap... Show more

The University Hospital Würzburg and Zoom have collaborated to advance tele-intensive care medicine. By utilizing multiple cameras and augmented reality glasses, a comprehensive patient image can be transmitted, enabling accurate diagnoses and therapy recommendations by the Würzburg team across different clinics. This technology not only enhances decision-making for local hospital teams but also opens doors for future expansion across Bavaria and beyond, revolutionizing the field of telemedicine.

 

Their new teleintensive care unit, equipped with an array of cameras, audio-visual capabilities, and document scanners, allows remote doctors to visualize patients through the eyes of on-site physicians. Seamless transfer of medical records and data facilitates comprehensive assessments. The success of this initiative has led to its popularity among staff, with Zoom's tailored solution meeting the hospital's requirements and ensuring compliance with Bavarian data protection regulations. The tele-intensive care unit is set to be implemented throughout Bavaria, connecting all university hospitals and combining the advantages of local healthcare facilities with the expertise and opportunities provided by major medical institutions.

 

Click here to learn more! (don’t forget to translate the page into English)

 

Do you have a similar story in your institution? What Questions or comments do you have? Let us know below!


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Zoom logo usage on our website

Hello!

 We would like to add your logo to our website to facilitate consumer's understanding on how we provide our services. Could you send me logo that we can use and explain how to use it without facing trademark issues?

 

Kind regards,

Arina

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Zoom For Telehealth (Australia)

Is Zoom For Telehealth (Zoom For Healthcare) available to Australian health service providers?

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Beyond Meetings: How Zoom Standalone Surveys Can Enhance Your Zoom Experience

Zoom has recently released its standalone survey tool as we wanted to make it easier for you to interact with your internal and external audience, and easily get a quick pulse on issues that matter to you the most. The best thing is, you don’t have t... Show more
Zoom has recently released its standalone survey tool as we wanted to make it easier for you to interact with your internal and external audience, and easily get a quick pulse on issues that matter to you the most. The best thing is, you don’t have to be on a meeting to use Zoom’s standalone survey.

There are so many reasons why use Zoom Surveys, but, I wanted to highlight a few:

1. It can be accessed within the Zoom Web Portal. You don’t have to toggle from one app to another which eliminates unnecessary apps or external survey platforms, and additional logins, which will save you time and effort. 

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2.  With Zoom Surveys’s user-friendly interface, you can easily build and edit your Surveys. 
 
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3. You can customize the header image with your own logo or brand visual, as well as select the background color from a predefined range of color palettes available. 

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4. Zoom Survey has the "Question Logic Skip" feature. You can build unique paths for your respondents based on their answers. (Note: This feature is currently only available for single choice questions.)

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5. Automate surveys after your Meetings. You can set up and define a default Survey to automatically go out to all meeting and webinar attendees.

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6. You can extend engagement beyond meetings and webinars as you can share your Survey via a simple link or a QR code. 
 
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7. As a survey owner, you can aggregate results in different ways, with a comprehensive response overview of all collected data, or individual responses.

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8. All surveys and polls can be created and data reviewed within each user’s personal library.   

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9. Data collection is simple and streamlined; you can use Surveys based on your specific needs, such as event organizers collecting dietary preferences and t-shirt sizes from attendees, or managers interested in insights into employee engagement.  Our platform caters to diverse needs – from collecting feedback on customer interactions to employee engagement surveys and market research.

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10. Custom question types (e.g., single choice, multiple choice, matching, rank order, and rating scale) to gather rich and actionable data.

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Zoom Surveys offer a convenient and efficient way to gather feedback. The ease of use, customization options, and real-time insights make it a valuable tool for anyone seeking to improve audience engagement and gain valuable feedback to enhance their Zoom sessions.
 

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Accidentally Selected an Education Account

Like some others here, I accidentally selected an education account when creating a new account (it's for a nonprofit that provides services to children and families but I wouldn't be doing so directly, so I misunderstood why the question was being a... Show more

Like some others here, I accidentally selected an education account when creating a new account (it's for a nonprofit that provides services to children and families but I wouldn't be doing so directly, so I misunderstood why the question was being asked), and so it is prompting me "as a school or other organization that provides educational services to children, you must provide additional information to continue using Zoom services." Is there a way to reset this account or allow me to start over with the registration process? I can't get into the account to try to change the settings, and I can't restart the process on my own. Any help would be appreciated!


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Resolved! Inquiry regarding Retrieving Recordings of an Expired Pro Subscription Account

Good Day Everyone! I'm an Employee in a University. Our University purchase Zoom Pro Accounts for Office use. Last September 6, 2022, the Zoom Subscription of our University expired, and the Management of our University plans to renew the subscriptio... Show more

 

Good Day Everyone!

 

I'm an Employee in a University. Our University purchase Zoom Pro Accounts for Office use. Last September 6, 2022, the Zoom Subscription of our University expired, and the Management of our University plans to renew the subscription on November 2022. My concern is that I have 2 Important Recordings that I forgot to Download before our subscription expires, and now I can not access the cloud storage. I am afraid that the recordings in the cloud will be deleted befor the renewal of our Subscriptions. Is it possible if I personally upgrade our Office Account to Pro for 1 month so that I can download the recordings?

 

I hope you can help me.

 

Thank you!


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5 reasons to replace your chat app with Zoom Team Chat

Communication at work isn’t always as easy as we want it to be. You might be switching from your email inbox to your team chat app and back dozens of times a day. You forgot to save a link from a meeting chat and now that the meeting’s over, the link... Show more

Communication at work isn’t always as easy as we want it to be. You might be switching from your email inbox to your team chat app and back dozens of times a day. You forgot to save a link from a meeting chat and now that the meeting’s over, the link’s gone, too. Your co-worker’s asking for a document and you can’t remember if you shared it in that long email thread or one of the many apps your team uses.

Fragmented communication isn’t just frustrating and inefficient, it also leads to valuable information getting lost. Your team needs a collaboration hub so they can work better together, and if you have a Zoom Workplace license, you already have this hub at your fingertips. More than 7 million active users per month use Zoom Team Chat to send messages and collaborate.

Here’s how Team Chat can help you clean up your team’s communication so they can get more done with less frustration. 

 

 

1. Team Chat streamlines your communications

In a fast-paced work environment, you don’t have time to jump between meetings, phone calls, and chats that don’t communicate with each other. Time is wasted when you have to send a chat in one app, join a meeting from another, and follow up with an email in another. 

Team Chat is where all your communication happens. You can chat one-on-one or in groups, share links and files in one place, and easily search across your conversations and files to find what you’re looking for. Combined with the rest of the Zoom platform, it’s a hub for team connection and collaboration. 

If you’re in a Zoom meeting and there’s a lively discussion in the chat window, continuous meeting chat makes it possible to keep that conversation going during and after the meeting’s done. Meeting assets like recordings, whiteboards, and meeting summaries can also be shared via the continuous meeting chat, so you can keep projects moving in one steady flow.

 

 

Continuous meeting chat is just one example of how Team Chat serves as a communication hub across Zoom. If you’re checking your email in the Zoom Mail client, you can easily share an important message in chat with just a few clicks. If you’re chatting with someone and want to hop on a quick call, just click the video icon to start an impromptu Zoom meeting. If you’re collaborating on a whiteboard, you can share it in a chat channel for the rest of the channel members to access. It’s that easy because it’s all part of the Zoom platform.

 

 

2. Built-in AI chat features help increase productivity

Everyone’s talking about how generative AI can help workers with a wide range of tasks, from summarizing large amounts of information to composing messages based on a simple prompt. In a 2023 Morning Consult AI in the workplace survey commissioned by Zoom, 77% of leaders whose teams use AI agreed that their team is more productive as a result.

Those who use Team Chat have easy access to integrated AI capabilities through Zoom AI Companion, our smart AI assistant. If you have a mountain of chat messages to read, AI Companion can help you catch up — once activated, it can summarize a long chat thread into a succinct overview of the discussion. It can help you draft chat messages with the right tone and length. And if you’re chatting with a colleague about finding a time to meet, AI Companion can suggest dates and times to make scheduling easy.

 

 

 

3. Team Chat helps bridge external and internal communications

Teams often use email for external contacts and a chat app for communicating with colleagues. But that approach means your employees need to juggle different channels of communication. Email threads get deleted and files get lost. There’s often no good way to search across both channels to find the information you need.

Team Chat allows you to securely bridge the gap between external and internal collaboration. Admins can manage permissions and control which external contacts can join internal chat channels. And your employees will be able to see when external contacts are present in the chat so they can tailor their communication accordingly.

 

 

4. Consolidating apps can help you cut costs and simplify workflows

Shrinking budgets are a common challenge for IT teams these days. Talking about any new tool might have you thinking about cost, but Team Chat is included in your Zoom Workplace license, which means you don’t have to come up with an additional budget to roll it out. In fact, if you’re paying for a standalone chat app in addition to Zoom, replacing it with Team Chat can help you cut costs. That contributes to a lower total cost of ownership (TCO) for your communications.

Along with replacing your standalone chat app, integrating your most commonly used business apps into Team Chat builds a true hub for collaboration. Apps for Team Chat enables you to bring everyday work tasks into the space where conversations and decisions are happening. This means that you can access your favorite project management tools like Jira or Asana, sales tools like Salesforce and Microsoft® Dynamics 365, development tools like GitHub, and more, all without context-switching or leaving Zoom.

Need to build an internal line of business applications to help make your team more efficient? Zoom has developer tools that make it easier to build apps for Team Chat. You can create a simple notification bot to monitor and report the status of critical services or develop a rich visual application with interactive cards to surface data. Our developer tools, guides, and set of APIs and webhooks enable external or internal developers to build custom apps to meet your team’s needs.

 

 

5. Team Chat is easy to use, manage, and migrate

If you’re thinking about switching from your existing chat app to Zoom Team Chat, you might already have what you need to get started. If you have an existing Zoom license, you don’t need to upgrade your account. Team Chat is built right into the Zoom client — all you have to do is click the chat icon in your toolbar. 

 

 

Because Team Chat is part of the Zoom experience your employees are familiar with, it’s easy for them to navigate and use. As an admin, you can control chat settings in your centralized Zoom admin portal, making it easy to manage everything in one place. 

But what if you want to migrate your existing chat history and content to Team Chat from a product like Slack? We know migrations can be stressful, and we’ve got a Team Chat Migration app to help you import your chat data, right into Zoom. If you want to complete your migration in stages, Mio makes it possible for employees on Zoom Team Chat to message those on Microsoft Teams, Slack, and Webex as you move teams over.

 

 

 

 


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