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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

ZOOM RENEWAL

We have noticed that our annual subscription will expire on August 31, 2024, we purchased a lot of licenses. However, these licenses were purchased in different dates. For our renewal, should we renew all those licenses on August 31, 2024, all at the... Show more

We have noticed that our annual subscription will expire on August 31, 2024, we purchased a lot of licenses. However, these licenses were purchased in different dates. For our renewal, should we renew all those licenses on August 31, 2024, all at the same time, although these were purchased in different dates?
I hope you can answer my concern. Thanks~


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Resolved! How do I obtain a BAA to be HIPAA compliant?

Hi. I have spent a few hours looking up how to set up Zoom healthcare. I already have a Zoom one pro account, and anytime I try to add Zoom healthcare, the website just brings me back to my current plan, with no option to obtain Zoom healthcare. Also... Show more

Hi. I have spent a few hours looking up how to set up Zoom healthcare.  I already have a Zoom one pro account, and anytime I try to add Zoom healthcare, the website just brings me back to my current plan, with no option to obtain Zoom healthcare.  Also, I keep reading from multiple people on Zoom community that I need to obtain a BAA in order to be HIPAA complaint.  I have tried calling the sales team but no one actually picks up the phone.  

 

Can someone please explain how I can obtain a BAA.  This has become rather time consuming.  Need help!

 

Thank you 


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The ultimate guide to getting started with contact center AI: Five steps to greatness

Get our practical guide for successfully implementing AI without losing the human touch. Unless you’ve been living under a rock, all things Artificial Intelligence (AI) have undoubtedly flooded your inbox and social feeds. AI, especially Generative A... Show more

Get our practical guide for successfully implementing AI without losing the human touch.

 

Unless you’ve been living under a rock, all things Artificial Intelligence (AI) have undoubtedly flooded your inbox and social feeds. AI, especially Generative AI (GenAI), is still the hot topic everyone’s talking about. AI isn’t just the future; it’s happening right now. And it’s not just hype—AI has the potential to add trillions of dollars to the global economy. But where do you even start when thinking about implementing AI in your contact center? 

Our practical guide to contact center AI is at hand to help you get off to the right start. We get real about the impact of AI in the contact center, its benefits, implementation challenges, and five steps you can take to achieve AI greatness in your contact center. 

  • What are the five steps to contact center AI greatness?

    Here’s a sneak peek of the five steps you can take today to get on the path to contact center AI success:  

    1. Create a vision
    2. Take a customer-led approach
    3. Empower your agents and supervisors
    4. Evaluate and course-correct
    5. Partner with the right experts

      Ready to implement these steps and get started on your contact center AI journey? Dive into our guide Getting started with contact center AI to learn how.

      Excited to learn more? Discover the full potential of contact center AI and how Zoom Contact Center can help you lead the charge in customer experience innovation. 

      Reach out to us today; we're here to help you every step of the way! 

 


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You have 1,000 songs ready and waiting in the Zoom Music App

Triple Scoop Music provides the soundtrack to your Zoom Meetings, no matter your style. Music is core to the human experience, and there are more than enough varieties to satisfy everyone’s individual tastes. Humanity’s pull towards music is unexplai... Show more

Triple Scoop Music provides the soundtrack to your Zoom Meetings, no matter your style.

 

 

Music is core to the human experience, and there are more than enough varieties to satisfy everyone’s individual tastes. Humanity’s pull towards music is unexplainable and deeply personal. As a business, it’s important to find music that matches the energy and personality of your brand. Equally important is having the ability to use the music legally within your business.

Enter Triple Scoop Music and the Zoom Music App, which now offers over 1,000 incredible songs for your Zoom Meetings. Every song in the app is free to use and available for your meetings, including recorded Zoom Meetings and Zoom Events.

 

 

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 Find the right music for your Zoom Meeting directly from the Zoom Music App, powered by Triple Scoop Music. 

 

 

 

Music makes meetings better

 

Setting the right tone for a meeting or an event is important. It can help put people at ease and get everyone ready to focus. Here’s a sample of what you can expect to find in the Zoom Music App:

  • Extensive music library: Over 1,000 hand-picked songs and soundtracks from Triple Scoop Music, perfectly curated to help you set the tone for your next Zoom Meeting.
  • Tailored audio experiences: Quickly and easily select individual songs or choose from a wide range of expertly crafted playlists.

Integration and compliance: Triple Scoop Music’s collection is available for use in both live and recorded Zoom Meetings and Events. Triple Scoop Music’s worry-free music simplifies licensing issues, giving you the freedom to focus on your meeting or event.

The Zoom Music App is available for free to everyone with a Zoom account. Just make sure you’re signed in and have authorized the Zoom Music App. Learn more about how to set up and use the Zoom Music App.

 

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Triple Scoop Music brings music to millions

 

Founded in 2006, Triple Scoop Music is a world leader in music licensing. Millions of creative professionals around the world rely on the TSM music catalog to supercharge their videos, podcasts, ads, and social media projects.

Triple Scoop Music’s collection showcases an impressive array of talent, featuring award-winning artists and composers, including Grammy winners. The Triple Scoop Music catalog includes contributions from composers behind Hollywood blockbuster films and television shows, along with producers credited on iconic albums by U2, Green Day, Beyoncé, Jay-Z, Adele, David Bowie, and many others.

Roy Ashen, CEO and co-founder of Triple Scoop Music, shares, "The partnership between Zoom and Triple Scoop Music originated from a simple yet powerful question: How can TSM’s award-winning music elevate Zoom users' meetings and events? The answer is the Zoom Music App.”

The app has already been used by millions of people worldwide and is consistently one of Zoom’s top apps. Together, Zoom and Triple Scoop Music make it easy for every person and every organization to include great music in their Zoom Meetings. 

Supercharge the energy of your next meeting with the Zoom Music App, powered by Triple Scoop Music.

 

 

 

***Original article posted in Zoom Blog

 

 

 


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Zoom Cloud Recording for HIPAA compliant accounts

Hello, I have a Zoom Business Plus account and have been a Zoom customer since 2016. Because new updates occur frequently, I am wondering if my understanding of cloud recordings is correct and up to date. When zoom cloud recordings were first rolled ... Show more

Hello,

  I have a Zoom Business Plus account and have been a Zoom customer since 2016.  Because new updates occur frequently, I am wondering if my understanding of cloud recordings is correct and up to date.  When zoom cloud recordings were first rolled out, I was informed that HIPAA compliant Zoom accounts could only record locally and not to the cloud due to HIPAA security issues with cloud recordings.  Is that still the case or have updates been made to allow HIPAA compliance in cloud recordings?  Further, my account allows for transcripts but my understanding is that transcripts are only available for cloud recordings.  So, are HIPAA compliant accounts able to benefit from the use of transcripts?


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Empower Your Team with Zoom: Essential Resources for Training and Support

Zoom, as an all-in-one platform, is rapidly innovating and developing essential, engaging, and useful tools. Ensuring that your users or employees have the necessary tools, software, and resources to perform their tasks efficiently and effectively is... Show more

Zoom, as an all-in-one platform, is rapidly innovating and developing essential, engaging, and useful tools. Ensuring that your users or employees have the necessary tools, software, and resources to perform their tasks efficiently and effectively is now your main concern. This involves providing your employees with ongoing training programs and development opportunities to enhance their skills and knowledge, including workshops, seminars, online courses, and certifications.

To assist with this, Zoom offers a variety of resources to help you empower your users or employees. Below are some links that you may want to share with your team members to enable everyone at your organization to become Zoom Champions and experts!

  • Zoom Learning Center: Become a qualified Zoom expert with free on-demand courses, live training, and how-to videos. Log into our Zoom Learning Center.
  • Zoom Support Website: Whether you need to troubleshoot technical issues or need a guide, access support resources by searching for knowledge base articles or asking our chatbot questions. Get started at our Zoom Support Website.
  • Zoom Community Page: For those interested in collaborating with the entire Zoom Community, finding solutions, asking questions, and networking with other Zoom users, visit our Zoom Community Page.
  • Zoom Digital Customer Success Hub: Should your members prefer live training sessions, our enablement hubs are available. In this hub, you can access upcoming and on-demand events designed to enhance your Zoom experience, including live training, “What’s New” sessions, open office hours, and more. Check out our Zoom Digital Customer Success Hub.
  • Training and Enablement Hub: We host weekly live open office sessions covering everything from best practices to setup tips and the latest features on Zoom Events, Zoom Webinars, and Zoom Sessions. Your production team can get quick insights and expert advice to elevate your Zoom Events, Sessions, and Webinars by visiting our Training and Enablement Hub.
  • Zoom Revenue Accelerator Customer Enablement & Thought Leadership: For a comprehensive resource on Zoom Revenue Accelerator, explore our training videos, on-demand content, and demos tailored to various personas and challenges at our Zoom Revenue Accelerator Customer Enablement & Thought Leadership.

Feel free to share these resources with your team to bookmark and keep them handy!


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Have different users for Zoom and Hubspot - can't connect the two

Trying to migrate to Hubspot, want to install Zoom into Hubspot. However, Zoom doesn't recognize me as having Zoom permissions, Hubspot recognizes my permissions. We have an API connector account that Zoom does recognize but Hubspot does not. 

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Integration: Zoom Meeting and Zoom Webinar with Dynamics 365 CRM

Seeking information on integrating Zoom meeting and Zoom webinar with Dynamics 365 CRM. The integration/ETL tools that we use are Tibco Scribe and Azure Data Factory. Does Zoom have connectors for these tools or any information that can be provided o... Show more

Seeking information on integrating Zoom meeting and Zoom webinar with Dynamics 365 CRM. The integration/ETL tools that we use are Tibco Scribe and Azure Data Factory. Does Zoom have connectors for these tools or any information that can be provided on integrating with Dynamics 365 CRM? Also, does Zoom have REST APIs that can be used to integrate Zoom meeting and Zoom webinar data with the CRM?


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HIPPA Statement

I'm meeting with a counselor over zoom through my school, however she says we can't proceed until I sign a HIPPA form through Zoom. I have absolutely no idea how to access alleged form and have been emailing people for 3 days about this with no respo... Show more

I'm meeting with a counselor over zoom through my school, however she says we can't proceed until I sign a HIPPA form through Zoom. I have absolutely no idea how to access alleged form and have been emailing people for 3 days about this with no response. Does anyone know how?


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Call Result shows as 'Call Connected' via API, but as 'Call Failed' in Zoom Admin Phone Call Log

Call Result shows as 'Call Connected' via API, but as 'Call Failed' in Zoom Admin Phone Call Log.

Duration is 00:00:00 or 00:00:02.

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