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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Attendance Report Setting

I was assigned to be a teaching assisstance on Canvas. When I tried to set "Attendance Report Setting", it showed "Can't update the Attendance Report Setting due to the invalid Setting from the input value". Could you guys please help me with that? Show more

I was assigned to be a teaching assisstance on Canvas. When I tried to set "Attendance Report Setting", it showed "Can't update the Attendance Report Setting due to the invalid Setting from the input value". Could you guys please help me with that?


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reply-icon Latest Reply - 

zoom needs a spam button

I get added to zoom meetings without my consent. I feel this is a new way for spammers to get into my inbox. zoom, if you are listening, add a spam button to your meetings so you can identify these bad actors. Also include the email of the person who... Show more

I get added to zoom meetings without my consent. I feel this is a new way for spammers to get into my inbox. zoom, if you are listening, add a spam button to your meetings so you can identify these bad actors. Also include the email of the person who added you to a meeting, because why would a legitimate host want to hide that info anyways.


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Thinking about migrating to the cloud? 3 approaches to on-prem-to-cloud migration

Here's why you should migrate your oudated on-premises PBX to a modern cloud communications platform. As you evaluate your upcoming digital transformation initiatives, moving your on-premises PBX to a cloud service might be the next step in your clou... Show more

Here's why you should migrate your oudated on-premises PBX to a modern cloud communications platform.

 

 

As you evaluate your upcoming digital transformation initiatives, moving your on-premises PBX to a cloud service might be the next step in your cloud migration strategy.

 

With the flexibility to be hyper-responsive to headcount and office changes, cost-effective access to innovative new features, and the opportunity to outsource routine operational tasks, cloud communications gives your team the ability to focus on other strategic priorities to grow your business. 

 

Some cloud service providers may force you to go all-in with them on day one, which often means abruptly migrating away from your current carrier and on-premises PBX solution to the provider’s native PSTN VoIP service. But migrating to the cloud doesn’t have to be an all-or-nothing initiative. 

 

If you want to reap the benefits of cloud communications while moving at your own pace, here are a few options to consider.

 

 

3 types of cloud migration strategies

 

 

Hybrid cloud communications

 

With a hybrid cloud approach, you can maintain your existing on-premises PBX infrastructure while leveraging cloud-based AI for advanced collaboration features. This allows you to seamlessly integrate your on-premises call control with a cloud-based collaboration solution to provide a comprehensive and unified communication experience.

 

Zoom Workplace’s integration with Avaya Aura X  is one example of a hybrid cloud approach. Organizations using Avaya Aura versions 10 or later can bring best-in-class, AI-first collaboration to their teams with Zoom Workplace. This integration allows Avaya customers to leverage their existing telephony investments within the Zoom Workplace app, providing a softphone, video conferencing, chat, and other collaboration tools, with AI capabilities woven into an integrated, easy-to-use experience.  

 

Consider this approach if:

 

  • You’re looking to consolidate to a cloud-based unified communications platform for cost savings and a reduction in complexity 
  • You would like to maximize the value of your existing on-prem investments while transitioning to the cloud at your own pace
  • Your organization needs the resiliency and flexibility that come with cloud platforms to meet evolving business demands 

 

 

Selective workload migration

 

With the selective workload migration approach, you can use hybrid cloud infrastructure like Zoom Node  to facilitate a gradual transition. This method keeps your critical workloads on premises while moving non-critical ones to a cloud environment.  

 

Consider this approach if:

 

  • You’re an enterprise organization with unique security, bandwidth, or compliance needs that demand an on-premises solution combined with the flexibility of the cloud
  • You need a local survivability solution to maintain certain levels of telephony service or business continuity in the event of an outage   

 

 

Site-by-site cloud migration

The site-by-site cloud migration process allows certain sites to remain on premises while other sites adopt a cloud-first approach. This method minimizes disruption by identifying bugs or issues with deployment early on, making it a great choice for organizations with complex infrastructure needs.  

 

Consider this approach if:

 

  • Your organization has multiple locations and you want to phase your migration by location
  • You want to test and refine your cloud deployment strategy before rolling it out to all locations 

 

 

Take the next step

 

If you’re considering upgrading your communications infrastructure, download our free checklist  to see if a cloud migration might be right for you. You’ll learn about the potential benefits of cloud-based communications, like cost savings, increased reliability, and access to the latest innovative features.  

 

 

 

*Original article posted in Zoom Blog.


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Back from leave and need to catch up? Zoom AI Companion 2.0 is here to help!

Coming back to work after being on leave can be overwhelming. The inbox is flooded, projects have progressed, and you feel like you're playing catch-up.  However, my recent experience with Zoom AI Companion 2.0 made this transition surprisingly smoo... Show more

Coming back to work after being on leave can be overwhelming. The inbox is flooded, projects have progressed, and you feel like you're playing catch-up. 😫 However, my recent experience with Zoom AI Companion 2.0 made this transition surprisingly smooth and efficient. ✨

 

Here's how it helped me get back on track:

 

Meeting Summaries at a Glance

The first thing I did was review the AIC-generated summaries of all the meetings I missed. These concise yet comprehensive summaries gave me key discussion points, action items assigned, and decisions made.This overview allowed me to quickly understand what transpired in my absence without having to watch hours of recorded meetings, read long chat threads, or reach out to my colleagues to get updates.

 

Intelligent Q&A

Zoom AI Companion 2.0 allowed me to ask specific questions about the meetings and projects. Some questions I asked were "Help me catch up with the scheduled meetings last week." and "What meetings do I have scheduled for the week?" AIC provided accurate answers, pulling information from meeting transcripts and shared documents, saving me time and eliminating the need to bother my colleagues with basic questions.

 

Document Summarization

Zoom AI Companion 2.0 summarized important documents shared during my absence, such as internal team meetings and client communications. This feature allowed me to quickly grasp essential information without reading through lengthy documents.

 

Thanks to Zoom AI Companion 2.0, what could have been a stressful and time-consuming process of getting back up to speed turned into a smooth and efficient transition! AIC's ability to summarize, prioritize, and organize information allowed me to hit the ground running, feeling informed and prepared to contribute effectively from day one. ✨

 

To learn more about Zoom AI Companion, check out the following:

 

We look forward in seeing you in our upcoming sessions! 🚀

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reply-icon Latest Reply - 

New Zoom Workplace

With my Zoom Pro I never had issues but now with Zoom Workplace I have to close almost all app etc as the space Zoom Workplace takes is excessive and the quality of my call keeps on dropping. Is there any way I can optimise my memory etc whilst in Zo... Show more

With my Zoom Pro I never had issues but now with Zoom Workplace I have to close almost all app etc as the space Zoom Workplace takes is excessive and the quality of my call keeps on dropping. Is there any way I can optimise my memory etc whilst in Zoom Workplace mode?

 


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Students unable to hear Bell I ring at end of meditation .. just my voice comes through.

The micro phone will not pick up the sound of the bell at end of meditations I guide for my students in my online class room. It will only pick up my voice. My voice is loud and clear but no other sound. Need advice how to get both across. Thank you!... Show more

The micro phone will not pick up the sound of the bell at end of meditations I guide for my students in my online class room. It will only pick up my voice.  My voice is loud and clear but no other sound.  Need advice how to get both across.   Thank you!   KW   


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zoom alternative?

zoom customer's support is atrocious. I have had a webinar that I am supposed to host just disappear and now the account is saying I don't have the webinar service. Getting someone on the phone. The chat system is a joke. Anyone have any suggestions? Show more

zoom customer's support is atrocious. I have had a webinar that I am supposed to host just disappear and now the account is saying I don't have the webinar service. Getting someone on the phone. The chat system is a joke.

 

Anyone have any suggestions?


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annotation using ipads

I can't get my zoom to allow annotations when screen sharing from an ipad, since all the students in my school use ipads this is a big problem. Any way to share screen ipad to ipad and write on each others screen without using whiteboard, want to wri... Show more

I can't get my zoom to allow annotations when screen sharing from an ipad, since all the students in my school use ipads this is a big problem.  Any way to share screen ipad to ipad and write on each others screen without using whiteboard, want to write on pdfs

 

thanks so much

Andrew


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Accidentally Selected an Education Account

I am trying to create a Zoom account for my job. I accidentally selected an education account as I am training teachers (I thought maybe there would be teacher specific content). I WILL NOT be working with students. Now, I cannot create the account w... Show more

I am trying to create a Zoom account for my job. I accidentally selected an education account as I am training teachers (I thought maybe there would be teacher specific content). I WILL NOT be working with students. Now, I cannot create the account without it being validated. Please help!!!!


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What's New At Zoom - May 2024 Recording & Recap

Thank you so much for taking the time to join our May What's New at Zoom webinar. If you were not able to join us, we've got you covered with a comprehensive summary of the event. Check out the recording of today's event here. Our Next What's New Web... Show more

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Thank you so much for taking the time to join our May What's New at Zoom webinar. If you were not able to join us, we've got you covered with a comprehensive summary of the event.

 

Check out the recording of today's event here.

 

Our Next What's New Webinar is on June 27th. You can also find the list of our upcoming events in the Customer Success Events page.

 

Below we have summarized the key themes from the Q&A. If you have any additional questions or follow up, kindly post a reply in the comments and a Zoomie will respond promptly.

 

 

Key Question Themes:

 

AI Companion Security

Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like customer content (such as poll results, whiteboard and reactions) to train Zoom’s or its third-party artificial intelligence models.

 

LTI Pro

 

AI Companion for Education and Healthcare

Healthcare and education customers have unique industry-specific data security and privacy concerns. As such, for those customers with BAAs in place with us, certain AI Companion features will be made available once the necessary HIPAA compliance is provided for these features.

Currently, Meeting Summary, Smart Recording for Meetings, and Thread Summary for Team Chat are available for Healthcare and Education accounts with BAAs in place. The admin settings for these features are all disabled and locked by default.

 

AI Companion Features

 

Zoom Workplace

 

Customizing Zoom Waiting Room

 

Zoom Spaces

 

You can also stay informed with up-to-date release notes that include detailed descriptions of new features, enhancements, modifications to existing features, and resolved issues. Easily navigate through updates by either date or product to explore the latest additions in the newest version of Zoom.

 

We are looking forward to seeing you on June 27th for the next webinar in this awesome series!


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