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2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

March is Your Month to Master Zoom ‌✨‌

Ready to boost your productivity and stay ahead? Register today and elevate your expertise! Here's what's in store:  March 6: Stay Ahead with What's New at Zoom? Get a first look at the latest features, security enhancements, and collaboration tools... Show more

Ready to boost your productivity and stay ahead? Register today and elevate your expertise!

 

Here's what's in store:

 

📅 March 6: Stay Ahead with What's New at Zoom? 

Get a first look at the latest features, security enhancements, and collaboration tools. Optimize your Zoom experience and connect with fellow enthusiasts.

 

📅 March 12: Transform Your Workplace with Zoom Workplace Open Office

Discover how to create a seamless, productive environment using Zoom's integrated tools. Get insider tips and maximize your investment. 

 

Product Sessions: Meetings, Phone, Communication (Team Chat/Mail & Calendar/Scheduler), Productivity (Clips/Whiteboard/Surveys/Notes/Docs), and Spaces (Rooms/Digital Signage/Workspace Reservation/Visitor Management).

 

📅 March 19: Unlock AI-Powered Productivity with Zoom AI Companion Open Office 

Experience firsthand how Zoom's AI tools are revolutionizing collaboration. Learn to drive smarter workflows and enhance your productivity.

 

Product Sessions: AI Companion 2.0 & Team Chat, AI Companion in Meetings, AI Companion in Phone and AI Companion in Whiteboard/Docs/Email.

 

📅 March 26: Streamline Your Business with Business Services Open Office

Deep dive into Zoom's business solutions and learn how to streamline workflows, boost efficiency, and improve customer engagement.

 

Product Sessions: Contact Center/Virtual Agent, Events/Webinar/Sessions, Revenue Accelerator, Workforce Management/Quality Management

 

💡Interested in other webinars, live product trainings or on demand content? Visit the Customer Success Hub to learn more.
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Import Zoom Learning completions into LMS

Has anyone tried to integrate the courses your learners have completed in the Zoom Learning Platform -- learning.zoom.us -- into your own internal LMS? I would love to be able to use APIs to grab the completion data for any Zoom courses my users have... Show more

Has anyone tried to integrate the courses your learners have completed in the Zoom Learning Platform -- learning.zoom.us -- into your own internal LMS?  I would love to be able to use APIs to grab the completion data for any Zoom courses my users have completed and put them into their transcripts in our learning platform. I have done this with other content providers, but not yet with a service provider who just so happens to also host courses in their own LMS.


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Problems with Audio on Zoom

I have had problems with Zoom Audio ever since I changed to a Lenovo PC 3 months ago. I test my audio settings beforehand and the microphone works perfectly ok for recording and playback. When others join the meeting we can all talk together.We then ... Show more

I have had problems with Zoom Audio ever since I changed to a  Lenovo PC 3 months ago.

 

I test my audio settings beforehand and the microphone works perfectly ok for recording and playback. When others join the meeting we can all talk together.

We then have a bell ringing group where we all play 2 bells using a separate program. This works ok until I say "BOB" which the others can't hear even though I am saying it very loudly, as my wife will testify.

 

I have tried three sets of headphones with mic and even the computer mic and the same problem persists. 

 

I have tried adjusting various audio settings but to no avail.

 

Any thoughts please ?


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Accidentally Selected Educator, Cannot Finish Account Creation

Hello! I recently started with a new organization that works with kids, and selected educator when trying to create an account under my email with that org. Evidently it is intended for actual teachers, my mistake. Is there any way to have that email... Show more

Hello!

 

I recently started with a new organization that works with kids, and selected educator when trying to create an account under my email with that org. Evidently it is intended for actual teachers, my mistake. Is there any way to have that email cleared so I can continue account creation?


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Resolved! How to Get a New Account Rep?

Anyone figure out how to get an account rep that handles your account without waiting weeks for followup? I thought the previous phone company we had was bad, but Zoom seems to be worse. It was great during the sales cycle, and then just utter crap o... Show more

Anyone figure out how to get an account rep that handles your account without waiting weeks for followup?  

I thought the previous phone company we had was bad, but Zoom seems to be worse.  It was great during the sales cycle, and then just utter crap once the order was signed.


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Zoom events Marketo integration stopped working

HI, for some reason even though we did not change anything the Marketo integration we had with Zoom events stopped working. We're getting this error: [{"code":"10033","message":"token_not_found"}]} We have several hubs and the issue persists on all o... Show more

HI, for some reason even though we did not change anything the Marketo integration we had with Zoom events stopped working. We're getting this error: 

[{"code":"10033","message":"token_not_found"}]}

 

 

We have several hubs and the issue persists on all of them. Zoom event support sent us to look for information on their documentation or goole but there's literally no mentions of this error nowhere and we don't know what causes it and how to fix it. Anyone knows that to do? It's kind of urgent


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Streamlining Your Work with Workflow Automation

Workflow automation is a software-driven process that automates tasks through rules or workflows between systems. These can be conditional (if-then scenarios) or sequential (linear order) triggers. Zoom Workflow Automation specifically allows users t... Show more

Workflow automation is a software-driven process that automates tasks through rules or workflows between systems. These can be conditional (if-then scenarios) or sequential (linear order) triggers. Zoom Workflow Automation specifically allows users to create automated workflows across Zoom services and third-party applications, enabling both simple one-step processes and complex dynamic workflows with conditional logic, loops, and delays.

 

🚀 How common workflows help make your workday more productive:

  1. Meeting Documentation: Automatically create and update docs from AI-generated meeting summaries

  2. Daily Chat Briefings: Get automated summaries of important chat channels

  3. Quick Response System: Set up emoji-triggered automated responses for common questions

  4. Document Approval Process: Streamline approvals using emoji reactions

  5. Information Sharing: Automate the creation and distribution of documents across teams

 

 

💡Use Cases:

  • Operational and IT Teams

    • Incident Response Management: Automatically generate tickets and create chat channels when incidents occur

    • Help Desk Automation: Streamline support request handling

    • System Integration: Connect various business apps through webhook triggers

    • Custom Complex Workflows: Build specialized automation sequences for specific operational needs

  • Managers and Team Leads

    • Weekly Check-ins: Automate regular team updates with scheduled messages and forms

    • Meeting Agenda Creation: Use AI to summarize chat discussions for meeting topics

    • Time Off Management: Streamline approval processes for leave requests

    • New Employee Onboarding: Automate team introductions and welcome processes

    • Project Tracking: Maintain automated oversight of team progress and tasks

 

🤔 Are you ready to transform your workday with Workflow Automation? 

 

From automating meeting documentation to streamlining approvals, Zoom Workflow Automation gives you the tools to boost productivity and enhance team collaboration. The power to simplify your work life is just a few clicks away.

 


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Whats New at Zoom?

Want to learn What's New at Zoom across January & February? We've got you covered! Join us March 6 at 8am PST for a stacked agenda ✨ We will cover the full Zoom platform, enabling you to extract the more than you knew was possible from your everyday ... Show more

Want to learn What's New at Zoom across January & February? We've got you covered! Join us March 6 at 8am PST for a stacked agenda

We will cover the full Zoom platform, enabling you to extract the more than you knew was possible from your everyday time spent in the Zoom App!

Please share with your network/anyone else you think would get value from this amazing upcoming event 🚀

Register Nowhttps://ev.zoom.us/webinars-events/whats-new-at-zoom-4/


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"Phone number cannot be verified," when adding mobile phone to account

I've just had Zoom rolled out by my organization. I am trying to add my mobile phone number to "My Profile." I've tried multiple times to go through the process of receiving a confirmation code, entering it in, and clicking "Confirm." I'm receiving t... Show more

I've just had Zoom rolled out by my organization. 

 

I am trying to add my mobile phone number to "My Profile." I've tried multiple times to go through the process of receiving a confirmation code, entering it in, and clicking "Confirm." 

 

I'm receiving the confirmation code with no issue. I've even had the voice call option give me a code. 

 

Every single time, I get the message: "Phone number cannot be verified."

 


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Zoom for Windows 11 SE - school/student edition

Has anyone been able to successfully deploy for Zoom, an approved 3rd party app, on the Windows 11 SE surface laptop?  The installation requires a .intunewin file that has to be uploaded to the EndpointManager to then load on the surface.    

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