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2025 CMX Awards

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Welcome to the Customer Success Forum!

Welcome to the Customer Success Forum! This is a collaborative place for Zoom users to share customer success stories, learn about upcoming events, and exchange use cases for helpful ways to use Zoom features.

Recent Activity

Host Only View

Hello everyone! I work for a Pk-12 school system, and we are trying to see if we can use the host only view. I am not sure what it is called, but we heard about a feature where the host can see the other videos, but the participants cannot. If this i... Show more

Hello everyone!

 

I work for a Pk-12 school system, and we are trying to see if we can use the host only view. I am not sure what it is called, but we heard about a feature where the host can see the other videos, but the participants cannot. If this is turned on at the admin level, do all teachers in my school need to do that? Or can they have the option to see the class the way they want?


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CSV Issues Due to Zoom Events Addition

The addition of the Zoom Event licensing has created problems when re-uploading a user CSV. With over 280 sub-accounts in our environment this is going cause us a major issue as we need to update users before our contract renewal. Before the issue st... Show more

The addition of the Zoom Event licensing has created problems when re-uploading a user CSV.  With over 280 sub-accounts in our environment this is going cause us a major issue as we need to update users before our contract renewal.  Before the issue started occurring an admin could export their users to a CSV, make the necessary changes, and then re-upload under the "update users" tab.  Thus importing the changes.  Now when we try to re-upload it errors out because it's missing the Zoom events field.  Even more frustrating is that the "download sample CSV link" is correct.  I opened a ticket on this, but the solve provided was really a workaround.  Export the users, and manually add the Zoom Events column.  Has anyone had this same issue?  If so do you have any other suggestions?  I'm going to have to explain this manual workaround to 280 admins, and I need to be able to communicate the process as clearly as possible.


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Can no longer cloud record to account

Hello!Last school year, I had the option to cloud record. This school year, the cloud record option is not available. I am only able to locally record. My IT department did not have a solution. My current License is Basic, but I don't remember what i... Show more

Hello!

Last school year, I had the option to cloud record.  This school year, the cloud record option is not available. I am only able to locally record. My IT department did not have a solution. My current License is Basic, but I don't remember what it was last year.

 

Does anyone have advice?

 

Thanks so much!


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inappropriate behavior

we had a student during class create her own zoom link and invited the students to attend.  Can you tell me how to block this from happening?

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Community / team building activity ideas for K-12 teachers?

Hi - a friend of mine is looking for community/team building activity ideas for a virtual group of around 40 adults (para-to-teacher program) who haven't met each other. Does anyone have links to resources or has implemented activities that have work... Show more

Hi - a friend of mine is looking for community/team building activity ideas for a virtual group of around 40 adults (para-to-teacher program) who haven't met each other. Does anyone have links to resources or has implemented activities that have worked well? (no separate downloads or external apps please). Activity shouldn't last more than 5-10 minutes.  


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Resolved! Captions blocked by chat preview

I work at a Community College in California. Several of our students rely on captioning. The pop-up preview of chats block the captioning. The only fix I have found is to move the captioning to a side panel with the "view full transcript". This makes... Show more

I work at a Community College in California. Several of our students rely on captioning. The pop-up preview of chats block the captioning. The only fix I have found is to move the captioning to a side panel with the "view full transcript". This makes watching the video less accessible. Does anyone know a way to turn off the chat preview?


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Meeting I'd invalid

I tried many times to start meeting with one of my student ,but always say invalid meeting I'd

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What has Zoom allowed you to do?

I am a UK Driving Instructor, but I’ve traded in zooming around on the streets for Zooming through driving theory. The UK approach to theory is severely lacking, based on revision not learning. Leaving many of those with additional needs suffering un... Show more

I am a UK Driving Instructor, but I’ve traded in zooming around on the streets for Zooming through driving theory.

 

The UK approach to theory is severely lacking, based on revision not learning. Leaving many of those with additional needs suffering unnecessarily. I am dedicated to teaching understanding and comprehension.

 

Zoom allows me to work with people nationally. Using multi media teaching tools and interacting on a totally unique level.

 

I’d love to hear how others are utilising the tool to support others, especially with additional needs (Autism, dyslexia, dyspraxia, APD, ADHD…)


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Education Playbook

Education Community, Exciting news! We have developed a Zoom for Education Playbook for K-12 school districts to help you maximize Zoom's value at your school. Hot off the press and just in time to help you make a more strategic game plan for this sc... Show more

Education Community,

 

Exciting news! We have developed a Zoom for Education Playbook for K-12 school districts to help you maximize Zoom's value at your school. Hot off the press and just in time to help you make a more strategic game plan for this school year. Check it out at the link below:

 

 https://zoom.us/docs/en-us/education-k12.html

 


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By
Community Champion | Employee
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Faces of Attendees Disappear

Hi folks, I am a Mathematics teacher and use Zoom as a medium to conduct my lessons. I have been a Zoom user for more than a year now. Over the last 3 months, I find that the faces of my students disappear instantly whenever I use my Huion tablet to ... Show more

Hi folks, 

I am a Mathematics teacher and use Zoom as a medium to conduct my lessons. I have been a Zoom user for more than a year now. 

Over the last 3 months, I find that the faces of my students disappear instantly whenever I use my Huion tablet to teach and show solutions to the questions at hand.  I have used the Huion tablet all along but this problem only surfaced about 3 months ago. 

I have to tap the bar at the bottom of the screen to see the students' faces.  This happens whenever I use my tablet to teach.

Has anyone experienced something similar? If so, have you found a way out of this predicament? By the way, I do not have another device to link up to the Zoom lesson.

Looking forward to hearing from you.  Thanking you in advance for your support and help.  


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