For the past few weeks, despite regular updates (we enforce the system rule that students can only join with the latest version of Zoom), some students—most likely using macOS and/or iOS—have been experiencing issues with viewing the shared content from the instructor. This issue affects those who join the meeting after the content has already started being presented or after they reconnect following a disconnection (which is essentially the same scenario).

The workaround is to reshare the presentation specifically for these students, but this is frustrating. Has anyone encountered a similar issue recently? (This problem did not occur before.) The issue affects only some students, while a large number can see the shared content correctly.

I just spent 40 minutes trying to get through the Zoom system to try and reach support staff but was unable to, Yesterday my credit card was charged by Zoom. I had suspended my account. I don't have students at the moment and I don't need zoom. How can I find out why my card was charged?

I have a zoom account with both Zoom Workspace and Zoom phone.  I use the phone for my business.  I want to port my xfinity personal phone number (a landline !) to Zoom.    It looks like I don't need another Phone License to do this, but I can just add another number to the existing phone license I have.  Is that right?  If I have unlimited US/CA on the business phone, and I just add another number to that license (by home number), does the home number inherit the unlimited US/CA as well?  Lastly, if I just add a number to the existing license, can I route business calls to my zoom app on my cell phone, route personal calls to both my cell and my wife's cell as well as a sip phone?   Or do do this, i need another phone license.  Thanks for the help.  Couldn't reach zoom support or sales to get this answer.

EDIT: This is for Zoom Workplace Version: 6.3.10 (49367) - Apologies if this is in the wrong subject

I'm having a problem with a MacBook Pro running Monterey OS (12.5).  When I join a meeting via the Calendar link, it opens the link in Safari and the video preview is disabled with the message when hovering mouse on video icon "Host requires participants to join with video turned off."  However, when I join the SAME meeting using the "Join a Meeting" on the Zoom App by entering the Meeting ID and Meeting Passcode, the video preview works!  The host says that she has the video option for both host and participants set to "ON".

Here's another interesting thing: I thought maybe it was Safari.  I found that there was an update and applied the update, restarted the MacBook Pro and tried the Calendar link.  Preview worked!  But when I tried it the second time, it stopped working and only displays the disabled video icon with the message from above.  I tried clicking on the same Calendar link using an iMac and I have NO problems seeing the preview video for the same exact meeting and Calendar link.  What is going on???

With the new update, when I have my Zoom meeting in full screen mode, my Window's task bar won't appear when I move the curser to the very bottom of the screen.  It was never a problem before.  I have not changed my task bar settings.  It's currently at "Automatically hide the taskbar when in desktop mode."  I'd like to keep that setting so when I screen share, the task bar isn't in frame.

Anyone know if there is a setting in Zoom somewhere that would allow for the Window's task bar to pop up when needed instead of having to keep it open?

In two recent meetings, one I hosted, the other I did not, part way through, the volume suddenly dropped and I could barely hear the other participants. This has never happened before. The volume started fine in both. On both, I was on my iPhone as usual.