Video Preview Disabled for Calendar Link BUT Enabled for Manual Join | Community
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C
Newcomer
CJ20-S
Newcomer
February 21, 2025
Question

Video Preview Disabled for Calendar Link BUT Enabled for Manual Join

  • February 21, 2025
  • 1 reply
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EDIT: This is for Zoom Workplace Version: 6.3.10 (49367) - Apologies if this is in the wrong subject

 

I'm having a problem with a MacBook Pro running Monterey OS (12.5).  When I join a meeting via the Calendar link, it opens the link in Safari and the video preview is disabled with the message when hovering mouse on video icon "Host requires participants to join with video turned off."  However, when I join the SAME meeting using the "Join a Meeting" on the Zoom App by entering the Meeting ID and Meeting Passcode, the video preview works!  The host says that she has the video option for both host and participants set to "ON".

 

Here's another interesting thing: I thought maybe it was Safari.  I found that there was an update and applied the update, restarted the MacBook Pro and tried the Calendar link.  Preview worked!  But when I tried it the second time, it stopped working and only displays the disabled video icon with the message from above.  I tried clicking on the same Calendar link using an iMac and I have NO problems seeing the preview video for the same exact meeting and Calendar link.  What is going on???

1 reply

F
Newcomer
FarioConsulting
Newcomer
February 22, 2025

Hi,
This might be happening because of how the meeting is being scheduled or joined through different methods. The host's settings for video should allow it to turn on, but if the scheduler has set the video off initially, Zoom assumes you don't want a preview until you manually turn your video on

C
Newcomer
CJ20-SAuthor
Newcomer
February 24, 2025

I tried the calendar link with an iMac and it does not have the issue of disabling the camera/video.  It only does this with the laptop.  I tried uninstalling and reinstalling the Zoom app on the laptop.  No help.  I confirmed with the host and she tells me she has the video option on for both host and participants in the scheduler.  She uses the website to schedule Zoom sessions.

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