Credit Card Charged

[BKKJ]

I just spent 40 minutes trying to get through the Zoom system to try and reach support staff but was unable to, Yesterday my credit card was charged by Zoom. I had suspended my account. I don't have students at the moment and I don't need zoom. How can I find out why my card was charged?

[mapsunltd]

I paid for the upgrade, shows on my paypall account but i can't access my upgraded account