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Video Preview Disabled for Calendar Link BUT Enabled for Manual Join

CJ20-S
New Member
New Member

‎2025-02-21 12:38 PM - edited ‎2025-02-21 12:52 PM

EDIT: This is for Zoom Workplace Version: 6.3.10 (49367) - Apologies if this is in the wrong subject

 

I'm having a problem with a MacBook Pro running Monterey OS (12.5).  When I join a meeting via the Calendar link, it opens the link in Safari and the video preview is disabled with the message when hovering mouse on video icon "Host requires participants to join with video turned off."  However, when I join the SAME meeting using the "Join a Meeting" on the Zoom App by entering the Meeting ID and Meeting Passcode, the video preview works!  The host says that she has the video option for both host and participants set to "ON".

 

Here's another interesting thing: I thought maybe it was Safari.  I found that there was an update and applied the update, restarted the MacBook Pro and tried the Calendar link.  Preview worked!  But when I tried it the second time, it stopped working and only displays the disabled video icon with the message from above.  I tried clicking on the same Calendar link using an iMac and I have NO problems seeing the preview video for the same exact meeting and Calendar link.  What is going on???

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