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Recent Activity

Where is this Contact Center Management ?

I am trying to find the so called Contact Center Management , can someone please tell me where it is?

 

Thank you!

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Zoombombing

Hi, There is a glitch in the zoom program. When a zoombombing occurs and we Suspend Participant Activities- the participants should not be able to do anything at all. But, they can use the react button. And raise their hand and put their hand down ov... Show more

Hi, 

There is a glitch in the zoom program.  When a zoombombing occurs and we Suspend Participant Activities- the participants should not be able to do anything at all. 

 

But, they can use the react button.  And raise their hand and put their hand down over and over, thus making their square jump to the front of the cue and then back to their original spot.  This is occurring on multiple paid accounts with very strict security settings set up.  

 

And if there are multiple zoombombers at the same time, then multiple people are raising their hand over and over and they then are jumping to 2 squares each.  Making it much more difficult to remove and report them.  

 

Why does the zoom program allow all participants to "react" when the host has enabled the "suspend participant activities" which is supposed to freeze and lockdown everything?

 

Thank you


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Paid for PRO but not upgraded

I paid for the Pro license, but despite that, even after 3 days I am still treated as "basic". Yes, I log in with the same account from which I did the purchase. The purchase was acknowledged by Zoom - they even sent me the bill. The most frustrating... Show more

I paid for the Pro license, but despite that, even after 3 days I am still treated as "basic". Yes, I log in with the same account from which I did the purchase. The purchase was acknowledged by Zoom - they even sent me the bill. The most frustrating thing is that I cannot even open a support ticket, because the system has to recognise you as Pro, and I am taken as Basic. Chatbot is a waste of time...I tried sending mail to the billing (to the email I got my bill from), but no-one seems to attend those. What is happening? I need help urgently.


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Zoom Meeting with a Fictional Character?

Hi Zoomers  If you could have a Zoom Meeting with any fictional character, who would it be? Reply below  -- I'll go first . I'm a huge Marvel fan, so it would have to be a Marvel character. Narrowing this down to one character is extremely hard th... Show more

Hi Zoomers 👋 If you could have a Zoom Meeting with any fictional character, who would it be? 

 

Reply below 👇

--

I'll go first 😁. I'm a huge Marvel fan, so it would have to be a Marvel character. Narrowing this down to one character is extremely hard though, but I would have to choose Iron Man. I would love to pick his brain 🤓

 

giphy


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By
Community Moderator | Employee

Unable to use the advanced Share function "Powerpoint as Background"

Hello. For several years I have benn using the advanced Share function "Powerpoint as Bakground" that you can find when you open "Share" and then choose the "Advanced" tab, but in the latest versions of Zoom this function is not working, it is greyed... Show more

Hello. For several years I have benn using the advanced Share function "Powerpoint as Bakground" that you can find when you open "Share" and then choose the "Advanced" tab, but in the latest versions of Zoom this function is not working, it is greyed out, and there is a yellow warning sign (see the attached picture). The function is very useful if you want to start a meeting with a welcome text. When you use this function, it is very easy to use the meeting functions while sharing, because Zoom directly shares the Powerpoint-file, you don't have to open a new window to share. If Zoom has discontinued using this function, it would have been nice to be told, or that Zoom just removed the function.

 

Anyone who have had the same challenge and found a solution?


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calls not coming in to my computer

For some reason calls are going straight to my voicemail.  Calls are not ringing on my computer or phone

  

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Help Needed to Find My Recorded Video on Basic Plan

How do I find my recording of a Zoom Meeting I already did, with the Basic Plan? It isn't showing up under the "RECORDINGS" tab on my profile? I set it up to record immediately at the start of the meeting. I am aware that I only get 40 minutes with t... Show more

How do I find my recording of a Zoom Meeting I already did, with the Basic Plan?  It isn't showing up under the "RECORDINGS" tab on my profile? I set it up to record immediately at the start of the meeting.  I am aware that I only get 40 minutes with the Basic Plan.  Even so, it still isn't showing up for me.  Any advice?  I am new to this.   Thanks in advance!


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hear outgoing call recordings. When I try to reveiew the recording it says I don't have permission

I get a message "You need permission to access call recordings. Please contact your Admin to request access" I can't find where to go to get this access and to make it confusing I am the owner of the account and the sole user so I must be the admin. ... Show more

I get a message "You need permission to access call recordings. Please contact your Admin to request access"  I can't find where to go to get this access and to make it confusing I am the owner of the account and the sole user so I must be the admin.  All I want to do is hear the recording of an outgoing call. Thanks for the help

 


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Duplicate Calendar meetings

Hi - just started with Zoom today. When I set a meeting, it shows TWO meetings at the same time in my calendar.

What am I doing wrong? Thank you!

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