Billing & Account Management
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Resolved! Refund

Hi there, I have recently got billed for a pro plan which I wasn't using anymore, just regular meetings so I wanted to ask for a refundfollowing the guidelines from the FAQ but once I get to my billing page I can't find the refund option, I have alre...

Multiple Accounts

When the pandemic started everyone at my organization jumped on and set up their own zoom accounts /licenses. I help them all with scheduling meetings, so I am constantly logging in to several different zoom accounts, setting up the meetings and givi...

cwilsey by • Newcomer
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  • 1 replies
  • 1 likes

Resolved! REFUND

Last March, I purchased a monthly subscription for Zoom Pro since I only need it for a month. I canceled the subscription in the same month but still got charged for the month of April. My current plan is showing REACTIVATE Plan, status CANCELLED. I ...

Free premium for ukrainian teacher

Hi! I am a teacher from Ukraine. I have heard that Zoom provides support to Ukrainian teachers, who are experiencing now the hardship of war. May I ask for a free plan that allows uninterrupted sessions longer than 40 min to run lessons in the April?...

alnvrb by • Newcomer
  • 2778 Views
  • 4 replies
  • 1 likes

Resolved! Invoicing

Good afternoon! I work in the education system. I can't pay with bank cards as before. Please could you issue an invoice, an invoice and a contract to pay for zoom conference services for 1 year. If possible, provide scanned document data in color wi...