I have a Pro account. I had a question, and the bot could not find the answer. I was asked if I want to help from a live technician - and to give my MasterCard for a refundable $2 fee. I did that. The technician (in my case) was quite lame, and knew less about Zoom than I do. But guess what - my Master card statement showed not just the $2, but also a $66 charge! These were from something called Just Answer. In their view, by asking a question I subscribed to a MONTHLY subscription to Just Answer. After some fighting they cancelled my subscription (meaning that they did not continue charging me $66 every month - can you imagine?)  After some more fighting, they refunded my original $66.

I looked up Just Answer. They are a complete scam. Be very careful. It turns out (I never knew that) that a Pro account does not qualify us for live help. So if the bot does not have an answer for you, look for an answer elsewhere.  

I don't understand why the Zoom bot sends us to such a disreputable sketchy enterprise.