Hello sir/mam

I have an Android Tablet Samsung S9 FE+ ,which i want to use for teaching in zoom,but actually what happens when i share my whiteboard with second person, then my video cutt off to the person,only that white noard remains between us.

So i need technical support from zoom teachical team that how can i use both video conferencing and new white board sharing together in Samsung Android Tab S9 FE +.

Hope you will understand my point and resolve it soon.

Hello, 

In using Whiteboards is there a way to lock objects so participants cannot adjust them but still allow the participants to edit or move other objects?  I teach classes and I want my students to be able to use a whiteboard template to manipulate certain objects but not change the template items (move, resize, certain objects). 

Hi there,

I've just done an update of my software Zoom and now I can't open a whiteboard anymore. Here is the error message I have. 
Of course I uninstall, reinstall, restart my computeur, etc...

Erreur de connexion
Impossible de charger ce tableau blanc (5000)
error code:das_6e1ff531-a7ad-483e-9f35-4efd372139bb:500 (s-code-67749c080b8-1760951456273)Signaler un problème
Connection creation failed (30003)


Thanks in advance for your help

Wondering if anyone can help with this nagging problem when annotating or writing on a whiteboard in Zoom....!

Problem:  Annotating, writing or drawing with any stylus on any Whiteboard or on any shared document begins normally but after about 5 minutes the stylus begins to fail, or after about one-half page of writing or annotation.  Then the character images of my pen/stylus begin to flicker and skip on my touchscreen, until the pen is soon rendered unable to write at all. 

What I have tried: 
I have tried two different pens--same problems.
I have tried at least two different Whiteboard apps--Microsoft Whiteboard, and then changed to the native Zoom whiteboard. Same problem. (Although, the problem at first seemed to be solved by using the native Zoom whiteboard, but eventually the same pen flicker ad problem began again to occur with the native Zoom Whiteboard!)

I have tried to clear the cache and cookies in the browser.
I have tried two different computers--the problem appeared to be solved at first when I switched to second computer--pen works find for a time, but it was only temporary 😞  Eventually, the second computer reverts to the same pen flickering and skipping until unusable.
I re-installed pen drivers (two pens are MS Surface pen and a Bamboo pen).

I have checked my download/upload speeds, which are fast (210 Mbs download, 11 Mbs upload).


What is looks like the problem may be:  Not sure, but this problem feels like a "denial of service" type of issue, where the computer seems to reach some capacity limit on the amount of dynamic annotation/writing I am able to share over any app.  However, there is NO problem with sharing documents of any size, it is only when I am using stylus annotation or drawing when some sort of "max out" on the amount of writing I can do occurs...

The only tech change I can identify is that I upgraded to Windows 11 at the start of spring 2022 semester. However, I did pair the pens with each computer again.  This problem was never an issue for over 18 months of perfect Zoom classes using the pen/stylus on MS Whiteboard--never.  Now, stylus inoperable in every class.
Maybe some deeper system incompatibilities within Zoom are causing this?

I have been using Zoom for many months with no problems. Today, (Sunday 30th June 2024) I logged in after a week and on my Macbook Air (MacOS Catalina, 10.15.7) the Whiteboard does not load at all and is stuck on the initial loading screen. It updated to Zoom workplace and I have the new interface so I suspect it has something to do with this?

I have tried restarting the Zoom client, my laptop and nothing works. This is a big problem for me as I teach using Zoom Whiteboard; I therefore need this to be resolved as soon as possible.

Hi everybody,
I am using the Zoom Whiteboard on a daily basis and I like it so far.
I used to use Goognotes or Onenote for my purposes, but the Zoom Whiteboard has some features, I really like.
A better writing and drawing experience on Ipads would be great and also a true dark mode ( toolbar is always white even in dark mode). 
There seems to be a new hold-for shape-feature, which is really great, besides that is still too slow.
I am not talking about the smart draw feature, which I have toggled off, it is really a hold-to-shape function, but both have the same problem. When I use one of those functions and draw a line next to another object it always converts my line into an arrow or something else. 
Is there any way to disable that, so that I will always just get a line and not an arrow?

Thank you.

I'm a veteran Zoom user for my Math and Physics Teaching Company...and I'm THRILLED to see we can finally upload pdfs. 

I'm the only account holder, thus the admin. I have made sure the toggle is set to allow me (and my students) to upload pdfs and images, etc. to whiteboard. 

HOWEVER - the option is simply NOT showing up in my whiteboards in meetings. I have restarted my mac, I have quit and restarted Zoom. I am logged in.  (Zoom 5.16.6)

Both Zoom and Mac are current. 

HELP! I'm losing it!

We have a specific user that keeps getting 1GB limit notification whenever she is trying to add a file to a whiteboard but other users are able to add items to the same whiteboard with no issues.

We tried to remove zoom, update the version, etc etc. but she keeps getting the same error message.