Hi,

Recently, the classic whiteboard (which I definitely prefer over the new one!!!) keeps minimizing as soon as I click any button on the tasklist.

I believe it must be a software issue as this is a new problem which I haven't had in all those years.

As Zoom cannot be contacted directly (which I believe is really bad manners as we are all paying for their service), I am asking you guys if you have any suggestions of what is wrong.

Thanks in advance!

I have been using Zoom for many months with no problems. Today, (Sunday 30th June 2024) I logged in after a week and on my Macbook Air (MacOS Catalina, 10.15.7) the Whiteboard does not load at all and is stuck on the initial loading screen. It updated to Zoom workplace and I have the new interface so I suspect it has something to do with this?

I have tried restarting the Zoom client, my laptop and nothing works. This is a big problem for me as I teach using Zoom Whiteboard; I therefore need this to be resolved as soon as possible.

I'm attending classes which use the Whiteboard function, all is usually well, although from time to time whiteboard just cant open. my connection is a-okay, zoom is updated, permissions are all there. It comes back with the error: "Failed to load page ErrorCode:-2000 ErrorMessage:Time out when requesting "RefreshTokenResponse" s-code-130868c94a-1697473300297". Not sure what to do, it's getting really annoying 😞

We are having trouble finding the option to upload images, pdfs, etc. on the Zoom whiteboard. This goes for all organizational and external users. On the backend we have enabled uploading capabilities for all users, but the option is not available in the whiteboard while using it. What can we do?

I started working with whiteboards today. I created two whiteboards and would like to create a third, however the system says I already have reached my 3-whiteboard limit. I only see two whiteboards on the "All Whiteboards" list, and I checked the trash but there's nothing there.  I would attach a screenshot here, but apparently I don't have permission to upload images. Any suggestions for how I can resolve this issue?

I sign in on my PC as the host and on my iPad as a participant. In the past, when I wanted to share a whiteboard, I would allow my iPad to host. Then, I was able to instruct Zoom to disable annotators. Now, I am unable to do so with the new Zoom version. Please help.