Hi, 

I inserted a PowerPoint slide deck into Whiteboard so participants could see a presentation while also viewing our meeting notes. I'm able to advance the slides on my end, but the meeting participants don't see the slides advancing (it's stuck on the first slide). Participants can manually advance the slides, but as the presenter, I want to control that. Is there a way for the host to advance slides for all participants?

I use the Classic Whiteboard on an iPad Air. After updating this week to version 6.2.3 my Apple Pencil doesn't write smoothly on the screen. In contrast, the stylus works properly in other apps. It even works properly in the newer Whitboard, but I can't use that option because I can't see the other participant. Has anyone else experienced this Apple Pencil problem?

Hi,

Recently, the classic whiteboard (which I definitely prefer over the new one!!!) keeps minimizing as soon as I click any button on the tasklist.

I believe it must be a software issue as this is a new problem which I haven't had in all those years.

As Zoom cannot be contacted directly (which I believe is really bad manners as we are all paying for their service), I am asking you guys if you have any suggestions of what is wrong.

Thanks in advance!

I have been using Zoom for many months with no problems. Today, (Sunday 30th June 2024) I logged in after a week and on my Macbook Air (MacOS Catalina, 10.15.7) the Whiteboard does not load at all and is stuck on the initial loading screen. It updated to Zoom workplace and I have the new interface so I suspect it has something to do with this?

I have tried restarting the Zoom client, my laptop and nothing works. This is a big problem for me as I teach using Zoom Whiteboard; I therefore need this to be resolved as soon as possible.

I'm attending classes which use the Whiteboard function, all is usually well, although from time to time whiteboard just cant open. my connection is a-okay, zoom is updated, permissions are all there. It comes back with the error: "Failed to load page ErrorCode:-2000 ErrorMessage:Time out when requesting "RefreshTokenResponse" s-code-130868c94a-1697473300297". Not sure what to do, it's getting really annoying 😞

We are having trouble finding the option to upload images, pdfs, etc. on the Zoom whiteboard. This goes for all organizational and external users. On the backend we have enabled uploading capabilities for all users, but the option is not available in the whiteboard while using it. What can we do?