I'm using a recent version of Zoom (Zoom Workspace).

In my meetings I use whiteboards with animated GIF images and embedded YouTube movies, which play fine during the meetings. I also record the meetings to the cloud and then the GIF animations and YouTube videos are frozen images (So I do play them in the meetings, but they don't play in the recordings!)

I suppose this a bug in Zoom recording/whiteboards, or is something wrong with my settings?

Thank you!

-R.L.

We have a specific user that keeps getting 1GB limit notification whenever she is trying to add a file to a whiteboard but other users are able to add items to the same whiteboard with no issues.

We tried to remove zoom, update the version, etc etc. but she keeps getting the same error message.

Hello,

I always record my meetings and I often use whiteboards. I like the 'Laser' in the whiteboard to temporarily hightlight some part of the whiteboard while talking and referring to the highlighted area in my speech.

However, when I later check the recordings, the laser is not at all visible in the video recording. I guess this is a bug, isn't it?

Regards,

-Rob.

When trying to create a new whiteboard I always get the message that I have reached the limit of editable whiteboards.

A check for existing whiteboards shows that there are no whiteboards in my account.

The message even shows the name of a whiteboard dated in 2023, which I can’t find.

All existing whiteboards should be deleted so that I can start from scratch with 3 new editable whiteboards.

I need the functionality and should be able to use it with my basic account.

I went to open my WhiteBoard that I have been using for the last 6 month to organize research and now all of the sudden it won't open. I received the error message: "There is an error loading recent version of the page. Use version history to recover previous version of the page." But I have looked everywhere and I can't find a version history link or button that will do this. I have also submitted a help ticket and I have gotten zero response. Can someone please help me recover 6 months of my work??

I teach kids who need to be able to scroll without writing on the Whiteboard. I also need to be able to turn on and off their ability to write on the whiteboard. After using this feature in my online classroom for a while, it now appears to be missing.

As I recall, in the past I’ve been able to simply turn off the ability for a child to write on the whiteboard: easily found and easily done. Help files direct me to the three dots (More) dropdown menu, where “disable annotation” should be one of the options. However, my “More” dropdown does not include “disable annotation.” I’ve searched every menu and control I can find without success. This feature is absolutely necessary for my daily work. 

Здравствуйте! При работе использую доски, встроенные в Zoom. При истечении некоторого времени она становится доступна только для просмотра. Это происходит из-за того, что я редко в нее захожу? Или как бы часто я в нее не заходил, без подписки она всегда будет переходить в этот режим? Заранее спасибо)

Hello Zoom Community,

We’re experiencing an issue with a Whiteboard that was previously owned by our company.

After removing and reassigning one of our users, no one on our team—including me as the account admin—can access this Whiteboard.

We still have the last shareable link, but it’s now inaccessible to everyone in the workspace.

If anyone @All  has insights or knows the steps to restore access, we’d greatly appreciate your help!

Additional Details for Troubleshooting

• The Whiteboard was originally created by a user who has since been removed from our Zoom account.
• After reassigning that user’s license to someone else, the Whiteboard no longer appears under “My Whiteboards” for any member of our team (including the admin).
• We tried accessing it via the last shareable link we have, but we receive an error or a “no permission” message.
• We’ve already checked Whiteboard settings, user permissions, and admin privileges, but haven’t found a solution.

Thank you in advance.