Our zoom room thinks there are 2 displays connected, but in reality there is only 1 which causes a major issue as we are unable to see participants on the other end of a meeting. This room utilizes a Poly Studio X50 to run the Zoom Rooms app and is running version 5.15.8 (3555). This just started happening once we upgraded to this version by the way. Anyone else ever see this issue and know how to resolve? Simple reboots did not help unfortunately.

I see that Cisco Room Bar is supported as a Zoom Managed Device.  I do not see how to set it up that way though.  I see the Cisco/Polycom Rooms option under Room Management, however my  CRC license doesn't show as available to set this up.  It is available under Zoom Rooms.  Any help is appreciated.

Thanks,

Brian

We are seeing Zoom Room control connections rapidly opening and closing with our Q-SYS cores. Zoom establishes and closes connections on the ECP port several times each second. This is happening in every room we're using Zoom Room controls and it shows up in the logs of the core. What's going on here?

My wall controller is no longer in Scheduling Display mode.  I tried following the documented steps to revert back but it didn't work.  It is showing Meeting control just like the controller in the room that controls the meeting.  Both are on the latest updates. 

I recently buy a NUC FOR ZOOM online and opened the device to use ZOOM. When I choose to join the meeting, a pop-up window prompts "Some of your Zoom Rooms devices need to be upgraded to join this meeting". However, I have not found any button to upgrade the software version . I am seeking help here on how to upgrade my NUC FOR ZOOM software version，thks

Error codes:Some of your Zoom Rooms devices need to be upgraded to join this meeting

Device type:NUC FOR ZOOM RNUC12WSHI50UD1 ，WINDOWS 10 IOT ENTERPRISE

Zoom version：5.11.3（1634）

If I have a business with multiple lots, but they wanted to set up one of their lots with some form of a virtual receptionist  at a Windows computer that a potential client can interact with in order to receive assistance from an employee at another location. Is it possible to set something up where the potential client can call a number of another location and they activate the video conferencing side on their part that automatically displays on the potential customers end that will display the employee assisting them and the computers screens so both employee and client can both follow along. Does Zoom have a service that can handle this?

Hello,

we have two zoom rooms in our company. What setup is needed for zoom and google calendar, so users can schedule a zoom meeting in one of the zoom rooms automatically, when they select particular resource from the google calendar?

I figured out how to do it with my personal zoom link in google calendar, but I want to get a zoom link from the resource (shared zoom room).

Example:

I am an employee, and I want to have zoom link included by default when I schedule an event in a google calendar and I pick in resources one of the rooms connected to zoom.

Thanks very much

Hi Team

Which camera would be the best for capturing top down images of drawing using a pencil and paper.

I have looked at Sony ZVF1 and Canon G7x Mark 3

I tried using my phone and thedroid cam app but I cannot get enough focus and I cannot do it easily. 

Any help or recomendations would be appriciated

StephenHughes

I have 60 rooms running Zoom and we have turned on the Google Meet interoperability and for the most part have received a positive experience. However, I have one room that the functionality was working in but now does not. Nothing in the room has changed. We are running a mini-pc with iPad for a controller. Both have 5.14.5 running on them. The invitation shows up, the join button is there, it acts like it wants to connect, flashes white on the main monitor for second and then nothing. If you are signed into Zoom on the virtual controller in device management you will see a connecting to Google and then a spinning. 

I have rebooted and system, downgraded the application and nothing seems to help. Any ideas?

Our goal is to create a distance learning/training ZoomRoom that doubles as a trainer's office.

- The ZoomRoom is controlled by a Logi Roommate and Tap controller, with a PC supplying content (via Power Point) during distance learning "meetings" which is sent via HDMI to the Roommate and then to a large front-of-the-room display.

 - It's that PC that must handle all office duties and also supply content (via PowerPoint) for non-distance learning training sessions - meaning no Zoom involved. But that PC/content still has to go through ZoomRoom/Roommate if it is sent to the front-of-the-room display.

I'm testing this non-distance learning scenario by selecting "Share Content" on the Tap controller.

The ZoomRoom home screen is instantly replaced by the extended screen of the PC (this is great). I've thrown a couple of windows onto that extended screen as place holders for a PowerPoint presentation. The Tap controller is displaying prompts with meeting info, volume control, and buttons to Stop Sharing or Start Meeting. I'm hopeful that as long as a meeting isn't started, the PC signal bypasses Zoom and simply displays on the front display.

The questions:

Is this the best way to set up the PC in the room to present ZoomRoom content, non-distance learning content and act as an everyday computer?

In the non-distance learning set up, will Zoom go into sleep mode, or time-out in some fashion?