I have been in communication with Trust and Safety and have submitted an appeal via ticket T&S0686391.  The appeal people got back to me and told me the following:

"Based on the information provided, we have verified that your Zoom account is currently active and there are no restrictions or issues associated with it at this time."  And they gave me the information about uninstalling and updating my client.  I am running version 6.45 on the computer that is having the issue.  I did this and am still receiving the 1132 error.

I have created a new ticket T&S0688412 5 days ago referring to the previous ticket noted above stating that I did EVERYTHING that they mentioned in the ticket above and am still having the same issue.

Can someone please help me to find out what is really going on with my computer that is having this issue.

I have created at least 10 other accounts, for testing, which are ALL having the same issue.

I really need to have access to zoom meetings on my Main Computer and am looking for guidance.

Thank you for your time and attention to this matter.

Ray Ronner

In our office environment we have Poly X50's and X70's setup in our rooms. We use BYOD to access a Thin Client for presentations.

We've noticed that even though I've configured our rooms to go to sleep when 15 minutes of inactivity hits, this appears to not apply when left in BYOD mode.

Is there a setting I've missed where even in BYOD Mode, the Idle timer functions or BYOD times out after certain activity?

Our Thin Client devices are also setup to sleep after 15 minutes.

We currently have these setup across out Account Level (rather than device level).

We have our Rooms on Zoom Room App Version 6.3.0

I would also add, our Poly Studio devices are set for Device Idle Timeout: 5 Seconds

In the "Room Controls for Zoom Rooms" page where JSON examples are provided (Room Controls for Zoom Rooms), ther's a note in the "Rules" section that says the following:

• Room controls users can specify "events only" in their JSON configuration to hide unnecessary room control interfaces. When this field is specifically defined in the JSON, the Native Room Controls UI will not appear on the Zoom Rooms controller. In deployments using both NRC events and Zoom Apps, the Room Controls button directly launches the Zoom App interface without showing empty room control page.

I am using the JSON to trigger states based on meeting start/stop actions, but I don't want to see the "Native Room Controls" icon on the touch panel, since I am using a Zoom App as my primary control interface.

According to the note, I should be able to add an "events only" in the JSON to hide NRC (Native Room Controls). Has anyone done this successfully before and if so, could you please provide an example JSON profile that demonstrates usage? Thank you!

It seems that the only way for a recipient to acknowledge that they've picked up a package in Zoom’s Delivery Management system is through a designated kiosk. I don't want to spend money on a device just to perform this function. Is there no way for the user to indicate they picked up a package right in the app?

Devices:
Poly G7500 (OS: 4.4.2-434042; App: 6.4.0 (6657) )
Poly TC8 (Maybe OS: 6.4.2-7000764; App: 6.4.0.3448 )

Behaviour:
The Poly TC8 is now stuck at searching for upgrades after booting. I did a reset on the TC8 itself, but it still is stuck.
The ZDM doesn't recognize it as online or connected though it is connected and has full internet access, as well as access to the G7500 over the same network.
It does not search for an update if it's offline. That's the only point where I can reset it completely or can enter it's settings at all.

What happened before:
The devices failed to upgrade, which I then started manually with https://us02web.zoom.us/location to upgrade to the latest version.
It started to upgrade after removing it from the room and connecting it back to it.

What I expect:
The update to work or the TC8 to stop searching for the upgrade after reboot.

What I think:
Either it's bricked or needs a manual downgrade  to another app or OS version to accept the upgrade and run it fully.

I get (in meetings in MY account) this message:

"The transfer of jpg file is restricted by your account administrator"

I've double checked everything.   Send files via meeting chat is on (I can do PDFs, but not JPGs).  I have set up a whitelist of these file types:  .jpg,.pdf,.png,.gif,.tif

I hate people who post questions on boards where the answer is easily researched, but I'm stumped.

Help!  Thanks in advance for your time.

I am troubleshooting our virtual receptionist kiosk; the reception function is set so that multiple users are assigned to receive the call. The calls are not consistently going through. We do not have zoom phones so the action type is "contacts or zoom rooms from the account" and 2-4 users are assigned. How does the system determine what users to call? What happens if someone doesn't answer the call? Is there a way to set it to forward to another account contact?  I would like to have the calls go to multiple account users without having to purchase Zoom phone license or only calling one person per action button.

We have a dual-screen Zoom Room, utilizing 2 DTEN touchscreens in what I believe is a DTEN configuration of dual screens.

We were wondering if anyone had any experience with this configuration and/or if there's an obvious Zoom Rooms setting such that the "primary" monitor can be swapped.

The reason for this is because the current "primary" monitor, meaning the monitor that has the Zoom Rooms controller panel, is having an issue with its touch capability. Rather than physically swapping the position of these monitors, and then come to find out that wasn't the solution, we wanted to find a configuration solution.

My guess is that it's a DTEN and/or Windows dual monitor setting. Just wanted to see if anyone in the community had any experience or could shed some light on this issue.

Thanks!