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Zoom room check-in function potentially causing bugs in Google resource availability?

AmberPN
Newcomer
Newcomer

‎2023-05-17 02:55 AM

Hi!
Curious if any users ran into similar issues with Google Calendar resources suddenly becoming unavailable for users at random moments after implementing the Zoom room check-in feature. By power of reduction, we have disabled the feature and the issues have disappeared.

Full context:
- Implemented Zoom-room check-in feature. We use Neat hardware. 
- Zoom rooms are connected to Google Calendar resources.
- User reports sky-rocketed on following issue: a room was booked and accepted by the Google resource. At a later point, this room was then removed from the meeting/denied without cause. 
- Other root causes have been investigated without result. 
- Our other office does not have the check-in feature enabled > no issues. 

We have disabled the check-in feature as of 3 weeks, and the issues have disappeared. 

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