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Zoom room Call - Suppression ro Ducking

hi enveryone ,we would like to get confirmation of Zoom room application audio processing , as we have a problem with our setup .BELOW IS THE SETUPwe have Shure MXA920 - via Dante routing to - Biamp Tesira DSP - Analog output to - Poly codec G7500 - ... Show more

hi enveryone ,

we would like to get confirmation of Zoom room application audio processing , as we have a problem with our setup .
BELOW IS THE SETUP

we have Shure MXA920 - via Dante routing to - Biamp Tesira DSP - Analog output to - Poly codec G7500 - Running Zoom Application 

currently Audio Processing is used only in Mics ( PEQ) andin Biamp Tesira we are only receiving via Dante and routing with matrix mixer to analog output.

During Zoom call , when both end speak together or simultaneously - the audio from one end gets suppressed. is it normal behavior or audio processing conflict from the DSP or room system.


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Zoom Room Displays Unauthorized

Something odd has happened. After starting a meeting in one of my Zoom rooms the screen now displays, in red lettering, unauthorized.Everything works as normal... I can start and schedule meetings, All AV works as it should... everything seems ok exc... Show more

Something odd has happened. After starting a meeting in one of my Zoom rooms the screen now displays, in red lettering, unauthorized.

Everything works as normal... I can start and schedule meetings, All AV works as it should... everything seems ok except for the "unauthorized" showing on the screen.

Any idea what this could be?

Thanks,

 

Mike


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Digital Signage - URL website refresh

Hello,

It would be nice to be able to get the website of the URL we setup refreshed every X amount of time set up in the digital signage option.

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Resolved! How to hide Native Room Control (NRC icon) with an "events only" statement in the JSON

In the "Room Controls for Zoom Rooms" page where JSON examples are provided (Room Controls for Zoom Rooms), ther's a note in the "Rules" section that says the following:Room controls users can specify "events only" in their JSON configuration to hide... Show more

In the "Room Controls for Zoom Rooms" page where JSON examples are provided (Room Controls for Zoom Rooms), ther's a note in the "Rules" section that says the following:

  • Room controls users can specify "events only" in their JSON configuration to hide unnecessary room control interfaces. When this field is specifically defined in the JSON, the Native Room Controls UI will not appear on the Zoom Rooms controller. In deployments using both NRC events and Zoom Apps, the Room Controls button directly launches the Zoom App interface without showing empty room control page.

I am using the JSON to trigger states based on meeting start/stop actions, but I don't want to see the "Native Room Controls" icon on the touch panel, since I am using a Zoom App as my primary control interface.

 

According to the note, I should be able to add an "events only" in the JSON to hide NRC (Native Room Controls). Has anyone done this successfully before and if so, could you please provide an example JSON profile that demonstrates usage? Thank you!


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Resolved! Can Room Controls for Zoom Rooms be managed via APIs

I would like to manage the Room Controls for Zoom Rooms via APIs, such as update or create a Rooms Controls profile, but don't seem to find it, does anyone know? Here is the Room Controls feature documentation: https://support.zoom.com/hc/en/article?... Show more

I would like to manage the Room Controls for Zoom Rooms via APIs, such as update or create a Rooms Controls profile, but don't seem to find it, does anyone know?

 

Here is the Room Controls feature documentation: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064072

 


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Enable Zoom Apps Quick Launch Button for Zoom Rooms Only

We have the Zoom Apps Quick Launch button turned off in our account settings. We are trying to test the Q-SYS Control app from the Zoom Marketplace but we discovered it requires the quick launch button to be enabled tenant-wide. Can we get the option... Show more

We have the Zoom Apps Quick Launch button turned off in our account settings. We are trying to test the Q-SYS Control app from the Zoom Marketplace but we discovered it requires the quick launch button to be enabled tenant-wide.

 

Can we get the option to only enable this for Zoom Rooms?


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Resolved! Zoom Room Intune Kiosk

We have a Zoom room setup with digital signage enabled.The computer we are using for the Zoom room is running Windows 11 and setup as a kiosk in Intune.It seems like Kiosk modes works like it should. On start up, it automatically signs into the kiosk... Show more

We have a Zoom room setup with digital signage enabled.

The computer we are using for the Zoom room is running Windows 11 and setup as a kiosk in Intune.

It seems like Kiosk modes works like it should. On start up, it automatically signs into the kiosk account and Zoom Room automatically launches. The computer does not sleep or hibernate. We can still host and join meetings using this Zoom room without issues. 

We noticed that after rebooting, the digital signage does not display. After multiple reboots, the digital signage eventually shows up. If we randomly decide to reboot the computer, the digital signage stops displaying.

I haven't been able to pin point the root cause for the digital signage issues. Does anyone have any thoughts?


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Zoom Digital Signage Playlist and scheduled URL events

Has anyone run into this problem? For Zoom Digital Signage, I have a playlist of content that plays on a daily basic but I have this playlist to be interrupted but an scheduled event every morning and afternoon. From 9am to 9:30am, I want the unit to... Show more

Has anyone run into this problem?

 

For Zoom Digital Signage, I have a playlist of content that plays on a daily basic but I have this playlist to be interrupted but an scheduled event every morning and afternoon. 

 

From 9am to 9:30am, I want the unit to play a live URL video, interrupt the daily playlist and play the URL for 30mins, then go back to the content playlist. 

 

I have scheduled it and the system doesn't even attempt to play the event at 9am. it just continues to play the content for the day.

 

I know the URL works, if you set the URL as the only content, it plays normally. 

 

any ideas?


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Digital signage playlists and rooms/players

I managed digital signage using Zoom at a previous company, but it's been a few years since I've been in the platform. We use it at my current company; however, since it's been a while, I can't quite remember the ins and outs. I only have access to t... Show more

I managed digital signage using Zoom at a previous company, but it's been a few years since I've been in the platform. We use it at my current company; however, since it's been a while, I can't quite remember the ins and outs. I only have access to the Content Library in the Room Management settings, whereas I was a Zoom admin at my previous employer. 

 

We currently have ~50 playlists set up by individual player/screen. I'm wanting to create a new global playlist that includes all internal facing players/screens. My questions are:

 

  1. If I set up a new global playlist and add all the appropriate players, how does that impact the individual players? Does it cycle through the content in the global playlist, then cycle through the content in the individual screen's playlist?
  2. I don't see a way to schedule content from the playlist settings. I remember being able to schedule content to run during a specified date/time range when I used it at my previous employer (unless I'm completely misremembering it..?). Does this mean I can't schedule content and have to manually add/remove it on the specific dates it needs to run??

Thank you!!


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Poly TC10 connected to HP Windows 11 IOT Mini PC for Zoom Rooms as a Touch Controller

Trying to connect a HP/Poly TC10 to an HP Mini PC G9 with Zooms Rooms and Windows 11 IOT as a Controller. Fails as a Controller when selecting "Controller" or through "Standalone" setup. It is successful as a "Display" going thru the Standalone proce... Show more

Trying to connect a HP/Poly TC10 to an HP Mini PC G9 with Zooms Rooms and Windows 11 IOT as a Controller. 

Fails as a Controller when selecting "Controller"  or through "Standalone" setup. It is successful as a "Display" going thru the Standalone process. Each were obviously preceded by a Factory Reset.

 

In the very 1st attempt straight from the box the TC10 persisted in the "waiting to connect" state, even though the PC were on the same Ethernet network. The HP PC is a G9 but a guy from HP/Poly support said the PC had to be a G9+ to support a Direct Connection to the G9+ POE port "purple" (which the G9 does not have).

 

From the PC ZoomAdmin the TC10 is recognized as a device and reads the MAC address.

 


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