Dear Zoom Community,

Good day! We would like to ask for a consultation regarding our Zoom Room setup.

For context, we are trying to eliminate or at least minimize cross-talking (a ducking effect) when far-end and local audio are talking simultaneously.

The actual scenario is that the local audio is being suppressed when the far-end and local will talk at the same time (being observed with a third party who is listening for both local and far-end speakers). This audio experience is present when using two distinct DSPs; we remove the audio processing in the microphone and DSP (AEC, AGC EQ, etc.), along with the removal of poly’s “noiseblock ai” to isolate which device is processing the ducking/suppression and we felt like there is processing happening in Zoom Room even though we disable (‘off’) noise suppression.

In the article I read, there is a note there saying “there is a basic noise suppression feature in the background that cannot be disabled.” Is there a way we can set this setting off, and how?

We have two separate systems having different DSPs:

Microphones: Shure MXA920

DSP: Biamp TesiraForte Dan and QSC Core

MTR Codec: Poly G7500 in Zoom Room Environment

Zoom Room Version : 6.4.1

Thanks,
Kinjojo

Over two years, I have recorded 200 podcasts. using Zoom Workplace on an Imac with a Zoom electronic corp Live Trak L8 audio console.  Suddenly, this week Zoom Workplace no longer recognizes my Live Trak L8.  

I had an only chat with a customer support agent who said he had no solution.  Then the next day I got an email from Zoom workplace customer support saying the Zoom Live Trak L8 is no longer compatible with Zoom Workplace.

I asked on about 5 Facebook podcast groups if anyone else had this issue.   Nobody seems to have this issue.  I'm wondering why, suddently, Zoom would drop the Live Trak L8 when there are a bazillion of them hooked up.

Plus, I just signed up for Zoom Workplace pro for a year at $159.  If i can no longer use Zoom, I wasted my money.

In our office environment we have Poly X50's and X70's setup in our rooms. We use BYOD to access a Thin Client for presentations.

We've noticed that even though I've configured our rooms to go to sleep when 15 minutes of inactivity hits, this appears to not apply when left in BYOD mode.

Is there a setting I've missed where even in BYOD Mode, the Idle timer functions or BYOD times out after certain activity?

Our Thin Client devices are also setup to sleep after 15 minutes.

We currently have these setup across out Account Level (rather than device level).

We have our Rooms on Zoom Room App Version 6.3.0

I would also add, our Poly Studio devices are set for Device Idle Timeout: 5 Seconds

OS: Window 10

I currently use window's volume mixer that allows different applications to have different volumes. Zoom currently starts at 100% volume. Changing the volume now does not seem to change the starting volume of the next use.

Every solution I have seen online says to adjust the speaker volume in the audio settings, but that just changes the computer's speaker volume which also affect the volume of other applications. Is there a way to change the starting volume without having to affect the volume of other applications.

I have a client that cannot remove the popup window for joining a breakout room without getting kicked out of the breakout room. She has tried the "got it", the x, and another way but every time she tries to close the window and chat with other participants in a breakout room she gets kicked out of the room. Any idea what setting needs to be adjusted?