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Resolved! Certificate for ZDM expiring, iPads

Hi all, We have several iPads as controllers that are not supervised but are on ZDM, and our ZDM certificate is coming up for renewal. Is it necessary to actually update the certificate for it to work? Or does it just no longer receive commands from ... Show more

Hi all, 

 

We have several iPads as controllers that are not supervised but are on ZDM, and our ZDM certificate is coming up for renewal.  Is it necessary to actually update the certificate for it to work?  Or does it just no longer receive commands from the web if it is expired?

 

Also, what is the best way to update it?  I can't recall what we did last year, but I seem to remember having to reinstall the Zoom Rooms app.

 

Thanks!


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Zoom Live Trak L8 no longer recognized

Over two years, I have recorded 200 podcasts. using Zoom Workplace on an Imac with a Zoom electronic corp Live Trak L8 audio console. Suddenly, this week Zoom Workplace no longer recognizes my Live Trak L8. I had an only chat with a customer support ... Show more

Over two years, I have recorded 200 podcasts. using Zoom Workplace on an Imac with a Zoom electronic corp Live Trak L8 audio console.  Suddenly, this week Zoom Workplace no longer recognizes my Live Trak L8.  

I had an only chat with a customer support agent who said he had no solution.  Then the next day I got an email from Zoom workplace customer support saying the Zoom Live Trak L8 is no longer compatible with Zoom Workplace.

 

I asked on about 5 Facebook podcast groups if anyone else had this issue.   Nobody seems to have this issue.  I'm wondering why, suddently, Zoom would drop the Live Trak L8 when there are a bazillion of them hooked up.

Plus, I just signed up for Zoom Workplace pro for a year at $159.  If i can no longer use Zoom, I wasted my money.

 

 


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Mic issues

For about the past week, I think since the last update 6.5.12 both my headset mic and laptop Lenova Legion S7 mics work on test your mic and even in the room make the microphone button fluctuate when speaking, but the box doesn't light up green and i... Show more

For about the past week, I think since the last update 6.5.12 both my headset mic and laptop Lenova Legion S7 mics work on test your mic and even in the room make the microphone button fluctuate when speaking, but the box doesn't light up green and it doesn't put the sound out over the feed...

 

Also they work fine in Discord Voice/Video calls.

I already uninstalled and reinstalled Zoom twice.


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Zoom Digital Signage -- design best practices + how to make it easy for n00bs

Hello friends,I have a bunch of digital displays that are strategically placed in public areas on my community college campuses. Right now I'm thinking of them as being digital bulletin board/campus map/which class in which room devices.. We have Yea... Show more

Hello friends,

I have a bunch of digital displays that are strategically placed in public areas on my community college campuses. Right now I'm thinking of them as being digital bulletin board/campus map/which class in which room devices.. 

We have Yealink boxes on each. 

I'd love to see some suggestions for how other folks might be using theirs like this.

Probably more importantly, I would love to know the easiest way to keep them updated with fresh info, most likely by staff members who are not super technical. 

Specifically, is there a way to point a specific zoom room to a file in a Google drive for its content? I'm thinking the file would be a slide deck that my colleagues could open every morning and type in daily schedules/news/etc.?

  • are there any apps on the marketplace that make this kind of thing easy?

Thanks in advance. I'll try some things and post here if I come up with anything good!


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Yealink A10 ZDM and version problem

Yealink A10 set is not visible as ZDM (lack of full management capabilities) in addition, despite the update in Zoom visible with the old version.

What to do to make it visible not as android with correct version and connected to ZDM?A10_1.png

 

A10_2.png

Resolved! Audio Processing - Zoom Room

Dear Zoom Community,Good day! We would like to ask for a consultation regarding our Zoom Room setup.For context, we are trying to eliminate or at least minimize cross-talking (a ducking effect) when far-end and local audio are talking simultaneously.... Show more

Dear Zoom Community,

Good day! We would like to ask for a consultation regarding our Zoom Room setup.

For context, we are trying to eliminate or at least minimize cross-talking (a ducking effect) when far-end and local audio are talking simultaneously.

The actual scenario is that the local audio is being suppressed when the far-end and local will talk at the same time (being observed with a third party who is listening for both local and far-end speakers). This audio experience is present when using two distinct DSPs; we remove the audio processing in the microphone and DSP (AEC, AGC EQ, etc.), along with the removal of poly’s “noiseblock ai” to isolate which device is processing the ducking/suppression and we felt like there is processing happening in Zoom Room even though we disable (‘off’) noise suppression.

 

In the article I read, there is a note there saying “there is a basic noise suppression feature in the background that cannot be disabled.” Is there a way we can set this setting off, and how?

We have two separate systems having different DSPs:

Microphones: Shure MXA920

DSP: Biamp TesiraForte Dan and QSC Core

MTR Codec: Poly G7500 in Zoom Room Environment

Zoom Room Version : 6.4.1

 

Thanks,
Kinjojo

 


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Resolved! Poly TC8 is stuck on a search for updates

Devices:Poly G7500 (OS: 4.4.2-434042; App: 6.4.0 (6657) )Poly TC8 (Maybe OS: 6.4.2-7000764; App: 6.4.0.3448 )Behaviour:The Poly TC8 is now stuck at searching for upgrades after booting. I did a reset on the TC8 itself, but it still is stuck.The ZDM d... Show more

Devices:
Poly G7500 (OS: 4.4.2-434042; App: 6.4.0 (6657) )
Poly TC8 (Maybe OS: 6.4.2-7000764; App: 6.4.0.3448 )

Behaviour:
The Poly TC8 is now stuck at searching for upgrades after booting. I did a reset on the TC8 itself, but it still is stuck.
The ZDM doesn't recognize it as online or connected though it is connected and has full internet access, as well as access to the G7500 over the same network.
It does not search for an update if it's offline. That's the only point where I can reset it completely or can enter it's settings at all.


What happened before:
The devices failed to upgrade, which I then started manually with https://us02web.zoom.us/location to upgrade to the latest version.
It started to upgrade after removing it from the room and connecting it back to it.

What I expect:
The update to work or the TC8 to stop searching for the upgrade after reboot.

What I think:
Either it's bricked or needs a manual downgrade  to another app or OS version to accept the upgrade and run it fully.


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BYOD is not working with Idle Time-Out

In our office environment we have Poly X50's and X70's setup in our rooms. We use BYOD to access a Thin Client for presentations.We've noticed that even though I've configured our rooms to go to sleep when 15 minutes of inactivity hits, this appears ... Show more

In our office environment we have Poly X50's and X70's setup in our rooms. We use BYOD to access a Thin Client for presentations.

We've noticed that even though I've configured our rooms to go to sleep when 15 minutes of inactivity hits, this appears to not apply when left in BYOD mode.

 

Is there a setting I've missed where even in BYOD Mode, the Idle timer functions or BYOD times out after certain activity?

Our Thin Client devices are also setup to sleep after 15 minutes.

We currently have these setup across out Account Level (rather than device level).

We have our Rooms on Zoom Room App Version 6.3.0

I would also add, our Poly Studio devices are set for Device Idle Timeout: 5 Seconds

 


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Zoom default starting volume

OS: Window 10 I currently use window's volume mixer that allows different applications to have different volumes. Zoom currently starts at 100% volume. Changing the volume now does not seem to change the starting volume of the next use. Every solutio... Show more

OS: Window 10

 

I currently use window's volume mixer that allows different applications to have different volumes. Zoom currently starts at 100% volume. Changing the volume now does not seem to change the starting volume of the next use.

 

Every solution I have seen online says to adjust the speaker volume in the audio settings, but that just changes the computer's speaker volume which also affect the volume of other applications. Is there a way to change the starting volume without having to affect the volume of other applications.


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Zoom Client Version Upgrade via Zoom Portal – User Group-wise

Hi Zoom,

Please confirm if we can upgrade the Zoom client version for user groups via the Zoom portal. Additionally, kindly share the necessary settings and steps required for this process.

 

Thanks

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