Crestron TSW-1060 controllers unable to launch zoom app. URGENT HELP NEEDED | Community
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Explorer
NocturnalDC
Explorer
January 25, 2023
Question

Crestron TSW-1060 controllers unable to launch zoom app. URGENT HELP NEEDED

  • January 25, 2023
  • 14 replies
  • 15 views

We have dozens of Crestron TSW-1060s that operate as Zoom Room controllers for us, but as of this morning are unable to launch zoom. We receive the message, "Application could not be installed. Please ensure there is an internet connection." There is definitely an internet connection so there is some issue with these specific models and connecting to Zoom. Anyone know how to resolve?

      14 replies

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      M
      Newcomer
      Moze
      Newcomer
      January 26, 2023

      We got hit too.  This is awful 

      S
      Newcomer
      Sergey82
      Newcomer
      January 26, 2023

      Same issue with 3 TSW-760 units.

      P
      Newcomer
      PG-MCSEngr
      Newcomer
      January 26, 2023

      We've found that the Crestron fix works if you do it from the panel, not from the web interface

      B
      Newcomer
      briancgrace805
      Newcomer
      May 12, 2023

      From the Crestron support site

      1. Connect to the panel with Text Console and run the following command:
        INTERNALMANIFESTDEFAULT
      2. Run the following command:
        INTERNALMANIFESTURL GEN_APPS https://firmwareupload.blob.core.windows.net/appdownload/zrc_manifest.json
      3. Log in to the panel's web interface and disable Page Flip under Settings -> Applications.
      4. Select Save Changes. The panel will reboot and then launch the Zoom App.
      5. Sign in to the Zoom App.
      6. Pair the panel with your Zoom account.
      7. Remove any duplicate devices from the Zoom Admin Portal.
      8. Connect to the panel with Text Console and run the following command:
        INTERNALMANIFESTDEFAULT
      9. Log in to the panel's web interface and re-enable Page Flip. Select Save Changes and the panel will reboot.
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