Using Poly Edge and VVX phones. Users are setup with their own voicemail box and also have access to a Call Queue voicemail. When they go in to their mailbox to listen to messages, there is nothing that says if the message was left in a users voicemail box or a call queue mailbox. If using the Desktop or Mobile app it says what mailbox the message was in. I know we can turn on voicemail to email notification that will show them as well. But some users still like using the physical phone.

Anyone experience this or find a solution?

me and my friend had ac  vedio chat in zoom version 5.16.10. i believe that i forgot to turn on the new encryption while on meet. i send the link of my persoal id meeting to my friend. please help me that the vedio call is not hacked or not .im dead scared

Hi Team, 

We have installed few Common area desk phones and they are the member of Call queue, now i am trying to set caller ID for them but in Zoom changing caller ID is only available for Zoom client, not for Desk phone, 

Do anyone know how we can manipulate the caller ID or we can to the routing of calls and number manipulation after dialing ??. 

Has anyone figured out how to give department managers access to their employee's call logs? I'm not talking about queues and queue users, as I know this can be obtained via the Analytics Reports. It seems like a shortcoming that we cannot grant managers access to their employees call logs and/or have reports that can be run on their employees, but rather an admin has to extract this information for them on request. 

Additionally, if there was a way to extract this data via an API we could just import it into our own SQL database and create our own reports, which is what we did on our previous phone system. 

Our SaaS business is selling priority support for our enterprise clients.

We have an IVR set up with Sales & Support keys. 

I would also like to have the possibility to have a priority line, "skip the line". Are there ways to build this?

A few ideas that crossed my mind:

1. Have a call queue (or shared line group?) with an Extension number; pass that extension on to the client. They can enter this in IVR instead of choosing a key. Then they are routing to the Seniors in my team dealing with enterprise.

2. Have a dedicated phone number that is not published on our website. Can I have 1 call queue/team that is fed by 2 phone numbers, where 1 phone number takes priority over the other? 

Additionally, if the customer would like to stop using the Enterprise packages, ideally I would also like to remove their access to the priority line.