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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Local phone numbers

How can I add a regional phone number that Zoom does not list?  Malawi Africa.

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Receptionist console with Zoom Assistant - Phone

Just going live today and we had planned on using the Power Pak license with the Zoom Assistant as a receptionist console. It presents a very usable list of users with their current presence. I'm having problems with users who has enabled calendar an... Show more

Just going live today and we had planned on using the Power Pak license with the Zoom Assistant as a receptionist console.  It presents a very usable list of users with their current presence.  I'm having problems with users who has enabled calendar and contact integration.  When they have a calendar item their status changes to "in meeting event."  For users who schedule tasks for themselves that doesn't necessarily mean they are unavailable to take phone calls.  When a user has a calendar item and locks their PC their status remains "in meeting event" rather than updating to Away because the PC was locked.

 

This makes using the Zoom Assistant as a receptionist console pretty difficult.  Any thoughts/suggestions?


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Regarding sip id h.323

The host of this meeting does not have a conference room connector license

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Resolved! Disable outbound calling with Common Area Phones

We have some classrooms where common area phones are installed in order to reach the IT support desk, or Security (and call 911 if necessary) but should not be used to call any external number.We were able to do this with our old phone system but we ... Show more

We have some classrooms where common area phones are installed in order to reach the IT support desk, or Security (and call 911 if necessary) but should not be used to call any external number.

We were able to do this with our old phone system but we have not been able to recreate this with Zoom Phone. Has anyone been able to do this?


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Auto Receptionist's IVR - dial by extension to reach internal Zoom Phone Basic user

Hi all, I tested the above scenario and it seems the dial by extension can reach a Zoom Phone Pro user's extension, but is unable to reach a Zoom Phone Basic user's extension. I thought a Zoom Phone Basic had the ability to receive transferred calls?... Show more

Hi all,

 

I tested the above scenario and it seems the dial by extension can reach a Zoom Phone Pro user's extension, but is unable to reach a Zoom Phone Basic user's extension.

 

I thought a Zoom Phone Basic had the ability to receive transferred calls? Or is this only applicable for transferred calls from another user but not from the auto receptionist? A Zoom Support article would definitely help.

 

Thank you.


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Resolved! Zoom logs out when I "log in on another device"

Zoom automatically boots you off one computer when you log in to another. This should not happen. The UI should ASK (on both devices if necessary, only requiring the answer on one to force it to uccur) if you want to be logged out of one vs the other... Show more

Zoom automatically boots you off one computer when you log in to another.  This should not happen.  The UI should ASK (on both devices if necessary, only requiring the answer on one to force it to uccur) if you want to be logged out of one vs the other.  I have a desktop and two laptop computers (I travel a lot).  They all have Zoom installed. My laptops are "asleep" on my desk, and I'm working on my desktop, and all of a sudden, my desktop logs me out of Zoom.  I assume a laptop wakes up (because of antivirus or something similar)  and auto logs in, which kicks me off my desktop.  This happens while I'm actively using Zoom ( I just got kicked off a phone call on my zoom phone!) and the other computer is simply passively logging in.  this is AWFUL design and needs to be fixed.  I had this happen many times on zoom meetings, but it doesn't kick you off the actual meeting, but on phones, it literally ended my call.  this is not acceptable as a professional-grade phone system.


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Voicemail message changed to spanish with no action by user.

User has voicemail greeting set to American Male - Joey and without any action, the message is now a generic message about the phone number isn't available using a Spanish female voice. 

Calls are not recording

I have configured the Account Management > Account Settings > Zoom Phone > Automatic Call Recording = True / Enabled. I have ensured the Access Member List includes my accounts and I have access to Access, Download, Delete, Play all recordings. When ... Show more

I have configured the Account Management > Account Settings > Zoom Phone > Automatic Call Recording = True / Enabled.

 

I have ensured the Access Member List includes my accounts and I have access to Access, Download, Delete, Play all recordings.

 

When I log into Zoom and go to Phone > Recordings tab, there are no calls in the list to listen to.

 

Can I please get some assistance with this issue?


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Zoom Phone - VPN Issues

Hi All, With hybrid working we have many team members working from home using VPN. Recently both parties on a call experience no audio when on a Zoom Phone to Zoom Phone call whilst on the VPN. If they switch off the VPN it works fine. Has anyone exp... Show more

Hi All,

 

With hybrid working we have many team members working from home using VPN. Recently both parties on a call experience no audio when on a Zoom Phone to Zoom Phone call whilst on the VPN. If they switch off the VPN it works fine.  Has anyone experienced this and solved the issue without switching off the VPN, or using split traffic for Zoom. We have no issues with Zoom meetings over the VPN.

 

Thanks

Paul 


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Resolved! Want to reassign new Zoom Phone Numbers to team members

Hi,

How can we reassign new Zoom Phone Numbers to team members? Their existing phone numbers are triggering SPAM ALERT messages for outbound calls. Please advise.

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