Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Play audio file through Zoom phone app?

I am using the Zoom phone app on my Mac and would like to be able to play an audio file, e.g. .wav, while on a call and have the caller hear it.Seems like a simple idea but I can't find any way to do it.If I just play the file I hear it in my headset... Show more

I am using the Zoom phone app on my Mac and would like to be able to play an audio file, e.g. .wav, while on a call and have the caller hear it.

Seems like a simple idea but I can't find any way to do it.
If I just play the file I hear it in my headset but it's not sent to the other person.

 

Is this possible?
I do I need to do something like play the audio through a speaker and hold my headset next to it? 😛


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Dropping Calls

Aloha, We are new to the ZOOM phone system beginning last month. In the last week, we have noticed that calls are dropping when the we answer close to, or on the "last ring". This was not happening before we changed our settings to a shorter ring tim... Show more

Aloha,

 

We are new to the ZOOM phone system beginning last month. In the last week, we have noticed that calls are dropping when the we answer close to, or on the "last ring". This was not happening before we changed our settings to a shorter ring time.

 

Mahalo.


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Bulk Update Music on Hold

Is there a way to bulk update music on hold for users?

inquire about zoom phone concurrent call limit

Hi All,Currently, we have four phone lines, and we've recently acquired 10 Zoom Phone Pro licenses to transition to Zoom Phone. Our plan is to port only two numbers from the existing four lines—one for incoming and another for outgoing calls. I would... Show more

Hi All,
Currently, we have four phone lines, and we've recently acquired 10 Zoom Phone Pro licenses to transition to Zoom Phone. Our plan is to port only two numbers from the existing four lines—one for incoming and another for outgoing calls. I would appreciate it if you could provide information on the maximum number of concurrent calls we can make and how the phone lines will be utilized for both incoming and outgoing calls.


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Listening Zoom with No Micro no Phone no App

Hello !I want to attend a zoom meeting in my navigator, even if my computer has no microphone.I only want to LISTEN to a meeting. I used to listen to meetings before on this web navigator on this same computer without any microphone.But now :Zoom shu... Show more

Hello !

I want to attend a zoom meeting in my navigator, even if my computer has no microphone.

I only want to LISTEN to a meeting.

 

I used to listen to meetings before on this web navigator on this same computer without any microphone.

But now :

Zoom shuts down the audio every 30 seconds to notice me : "your navigator doesn't allow you using your microphone" ! Then I can only "join audio by computer" and wait for the next interruption every 30 seconds.

 

I have tried all the settings but I have no other choice than select one only microphone even though no microphone exists on my computer. But Zoom continues on trying to access it.

I'm unable to follow any meeting with so many interruptions.

 

Does someone have a solution please ?

 

Please note again that :

1) I want to use the home computer and not my phone (my choice because of a bigger screen)

2) I don't want to install the zoom app and want to run zoom in a navigator (my choice because of the computer's owner)

3) there is no microphone on this computer (there is not any.)

 

Thanks so much if you can help !

 

(I hope my English is understandable because I'm French)


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Wrong Company address

When I first set up Zoom Phone, I entered the wrong company address.This has been fixed as the main site. I'd like to fix this but I can't find where to do so. Also, when setting address for emergency call, only some countries could be selected(I wan... Show more

When I first set up Zoom Phone, I entered the wrong company address.
This has been fixed as the main site. I'd like to fix this but I can't find where to do so.

 

Also, when setting address for emergency call, only some countries could be selected(I wanted to choose Korea as it).Can't I change the newly added multi-site to the main site?


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Click to call within desktop Outlook contacts

Is anyone successfully using click to call within the desktop version of Outlook to dial contacts with Zoom phone? I have the Zoom Outlook Plugin v5.17.0 installed. That added the "Schedule a Meeting" buttons but right clicking on a contact and selec... Show more

Is anyone successfully using click to call within the desktop version of Outlook to dial contacts with Zoom phone?  I have the Zoom Outlook Plugin v5.17.0 installed.   That added the "Schedule a Meeting" buttons but right clicking on a contact and selecting Call still does nothing.

 

It seems to work everywhere else:

  Clicking a properly formatted hyperlink works within a browser. 

  Highlighting a number anywhere and pressing the global keyboard shortcut.

 

 


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Is it Possible to Disable Emergency Location or Notice on per user basis

Here is the scenario. I remote from DC. My main office is in Atlanta. I am logged into zoom on both. Why? I am glad you asked, I use Microsoft RDP on a mac and unfortunately when doing a zoom meeting there is not VDI for Mac's to work with Microsoft ... Show more

Here is the scenario.  I remote from DC. My main office is in Atlanta.  I am logged into zoom on both.  Why?  I am glad you asked, I use Microsoft RDP on a mac and unfortunately when doing a zoom meeting there is not VDI for Mac's to work with Microsoft RDP so in order to get the video and audio quality, I have to take the meetings on my zoom and not inside the RDP.  With that being said, I am CONSTANTLY bombarded all day long with emails saying I need to update my emergency location or I get the red location symbol.  I am not the only one as I have other users who are experiencing the same.  No matter how many times I or they update it, a day or two later it's requesting to update again.  I am an admin and we have sites.  I don't want to disable on the whole site but I also don't want to keep getting these messages.  Is there a work around for this?  Thanks in advance.


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Phones Won't Resync after registered

Has anyone had issues with phones not resyncing from Zoom portal, but are registered? It seems firewall related but based on the logs I'm not seeing anything be blocked. 

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Resolved! zoom phone incoming call

Hello I setup zoom phone, when I call from the zoom phone app I can make outgoing calls. When I call my zoom number from an outside number, it automatically goes to voicemail. I've noticed in the backend there's an company number and an extension. In... Show more

Hello

 

I setup zoom phone, when I call from the zoom phone app I can make outgoing calls. When I call my zoom number from an outside number, it automatically goes to voicemail.

 

I've noticed in the backend there's an company number and an extension. In the phone settings under call handling, I cannot forward calls to the extension as the name and extension is there but it's grayed out.

 

How do I allow for when someone calls the main company number it's transferred to an extension?


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