Zoom Phone System
cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Weekly Leaderboard

What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

fix zero-touch provisioning of desk phones

How can I fix zero-touch provisioning on our hundreds of new-in-box vvx250 polycom phones? Some auto-provision on first boot, as advertised.Some fail and must be factory reset. After the factory reset some will auto-provision correctly.Many require a... Show more

How can I fix zero-touch provisioning on our hundreds of new-in-box vvx250 polycom phones?

 

Some auto-provision on first boot, as advertised.

Some fail and must be factory reset.  After the factory reset some will auto-provision correctly.

Many require assisted provisioning.  This requires us to log into the phone's web page and manually enter the provisioning URL, clear out the username/pass, and set DHCP to static.

 

My goal is to avoid assisted provisioning.  Is there a way to take the config of a phone and quickly flash it to another phone?  Can we do that in bulk?


Show less

reply-icon Latest Reply - 

You have reached 95% of your Phone Plan prepaid commitment

I have US/CA Unlimited Calling Plan and International Calling Add-On. However, I received an email that says I had reached 95% of my phone plan prepaid commitment. I want unlimited calls during my subscription to US, Canada, UK, Ireland, Australia, N... Show more

I have US/CA Unlimited Calling Plan and International Calling Add-On. However, I received an email that says I had reached 95% of my phone plan prepaid commitment. I want unlimited calls during my subscription to US, Canada, UK, Ireland, Australia, New Zealand, Austria, Denmark, France, Germany, Italy, Portugal, Spain, Sweden, Belgium, Netherlands, Switzerland, Puerto Rico & Japan as told in international calling add-on.  If it is unlimited, how many minutes can I call these countries?


Show less

reply-icon Latest Reply - 

[Don't] Dial 9: Challenges managing the transition from PBX to Zoom Phone

We have a few dozen wonderful Zoom Rooms, all of which are taking advantage of integrated Zoom Phone in lieu of dedicated Conf Phone hardware. The rest of our main campus, however, is still on a Mitel PBX and staff is so used to dialing 9 to get out ... Show more

We have a few dozen wonderful Zoom Rooms, all of which are taking advantage of integrated Zoom Phone in lieu of dedicated Conf Phone hardware.  The rest of our main campus, however, is still on a Mitel PBX and staff is so used to dialing 9 to get out that they sometimes forget and brick a dial-out attempt from a Zoom Room.  They finally reached out for support so it's obviously frustrating.  The concept is ringing a bell like I saw in the Portal somewhere how to compensate for this, but might be picturing something else in another phone system.  Any suggestions to remedy while we continue to plan our global Zoom Phone rollout?


Show less

reply-icon Latest Reply - 

Holiday Schedules for Auto Receptionists

Why is it that we cannot create a holiday schedule that we can then have all of our AR's reference rather than having to go to every single AR, every year and update the company holiday schedule? In our previous phone system (ShoreTel/Mitel), it work... Show more

Why is it that we cannot create a holiday schedule that we can then have all of our AR's reference rather than having to go to every single AR, every year and update the company holiday schedule? 

In our previous phone system (ShoreTel/Mitel), it worked exactly that way. Then we only had to update one schedule each year, which significantly reduces the chance of making an error...


Show less

reply-icon Latest Reply - 

How to obtain voice communication quality testing and certification authorization

I'm Lance from SGS_TW Wireless.Sorry, I am a third-party certification laboratory specializing in certification testing of voice quality communications. We understand that ZOOM has certification in this area, and we hope to get your approval and auth... Show more

I'm Lance from SGS_TW Wireless.

Sorry, I am a third-party certification laboratory specializing in certification testing of voice quality communications. We understand that ZOOM has certification in this area, and we hope to get your approval and authorization to obtain your testing and certification qualifications. Obtain ZOOM certification for laptop manufacturers and other manufacturers.

How can I get authorization from your company?

 

Thanks!


Show less

Resolved! Cisco 8865 Not Connecting to WIFI

This isn't exactly Zoom related but I'm having an issue getting my Cisco 8865 to connect to WIFI. Any idea what the issue could be? Thanks!

reply-icon Latest Reply - 

Resolved! Call Quality/Dropping on Mobile App

All, Some of our users are having call quality issues when using the mobile app on their cell phone. This situation is unique because if they just made the call on the cell phone itself, not through the app, they do no see the same quality/connection... Show more

All,

 

Some of our users are having call quality issues when using the mobile app on their cell phone.  This situation is unique because if they just made the call on the cell phone itself, not through the app, they do no see the same quality/connection issue.

 

My best guess, but can't find anyway to prove my theory, is that the mobile app uses a local 3g/4g/5g data network to connect, whereas a regular call just uses the wireless call network, which likely has a more expansive reach than the data network.

 

Has anyone come across this issue?  If so, any ideas how to fix it?  Is it possible to have calls use the cellular wireless network rather than the 4g network etc?


Show less

reply-icon Latest Reply - 

Disable "skip" in phone call queue

Hi All,

In a phone call queue, there is an option for the operator press "skip call" that comes up.  Does anyone know how to disable this on a specific user in said call queue?

 

Cheers

reply-icon Latest Reply - 

listening to a meeting in navigator without a microphone

Hello ! I want to attend a zoom meeting in my navigator, even if my computer has no microphone. That's not a problem because I only want to listen.But zoom continues on telling me, every 30 seconds, "your navigator doesn't allow you using your microp... Show more

Hello ! I want to attend a zoom meeting in my navigator, even if my computer has no microphone. That's not a problem because I only want to listen.

But zoom continues on telling me, every 30 seconds, "your navigator doesn't allow you using your microphone" and interrupts the audio sound ! Then I can only "join the audio by computer" and wait for the next interrruption.

I have no other choice in the settings than one microphone, and it doesn't exist.

I'm unable to follow the meeting with so many interruptions. 

Does someone have a solution please ?

(I hope my English is understandable because I'm French)


Show less

reply-icon Latest Reply - 

Changing my city in caller ID?

When I dial out from Zoom Phone, the caller ID of the recipient shows a town that is an hour away from me. Is there a way to change the location to my town?

reply-icon Latest Reply -