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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

zoom for lightning - new contacts

I am currently testing zoom for lightning in a sandbox SF environment linked to my zoom desktop account (not using ZCC). So far all is looking good but I am unsure if this is possible... I would like where Sales receive an inbound call from a new con... Show more

I am currently testing zoom for lightning in a sandbox SF environment linked to my zoom desktop account (not using ZCC). So far all is looking good but I am unsure if this is possible... I would like where Sales receive an inbound call from a new contact / unknown number for them to be able to quickly and easily create a new Contact to allow them to link that activity to the Contact. At the moment this does not appear to be possible. Is this something I can configure or is it actually not possible? Any guidance or advice would be appreciated. Thanks,


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No SMS notifications to Georgia phone number

Something wrong with sending SMS to Georgia phone numbers (+995 code). There is no sms after creating event to georgia phone number, but it is ok with belorussian (+375) number. Is any way to fix it?

Zoom Phone users Ability to call out without a Dialable number assigned to their account

I have a need to establish a internal extension number that can make outbound calls and forward calls to an external number without the assignment of a DID number for the user. Zoom Phone Pro Unlimited assigned but when an external number is dialed i... Show more

I have a need to establish a internal extension number that can make outbound calls and forward calls to an external number without the assignment of a DID number for the user. Zoom Phone Pro Unlimited assigned but when an external number is dialed it gets blocked saying the number cannot be reached.  When I assign a DID number from spares the user can call out. Is there any way to have outbound calling without a DID being assigned to the account


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incoming calls not showing if someone else answered the call

If there is a main line that several users could answer, why does it not show that another person answered the call and whom?

 

500+ Porting Numbers with Multiple Sites

Do I need to submit a separate Project Porting Sheets if there is one BTN and account numbers for the multiple sites. Or can I list all the numbers to be ported over and site addresses on one Project Porting Sheet since it's the same BTN and account ... Show more

Do I need to submit a separate Project Porting Sheets if there is one BTN and account numbers for the multiple sites.  Or can I list all the numbers to be ported over and site addresses on one Project Porting Sheet since it's the same BTN and account numbers


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Resolved! Common Area Phones show offline

I set up a Common Area phone and assigned it to a Yealink T54W. I'm able to use the desk phone with no issues, however the status of the "Common Area" phone appears as offline to the Zoom application. The desk phone itself shows online in the account... Show more

 I set up a Common Area phone and assigned it to a Yealink T54W. I'm able to use the desk phone with no issues, however the status of the "Common Area" phone appears as offline to the Zoom application. The desk phone itself shows online in the account settings. So, why is it showing as offline and how do I fix it? Seeing it as offline makes it seem as if the extension/phone is not available which isn't the case. 


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Unable to press numbers in a menu

I have an employee who is unable to Press numbers in a menu..... if she's calling and they say press 1 for this - it doesn't allow her to do that. I'm not sure how to even go about checking what the issue might be. 

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Keeping personal and work contacts separate on iPhone SE

Hello! I use the Zoom phone app on my personal iPhone SE as my work phone. I have not found a way to add work contacts without them syncing to my iPhone contact list. I would like to keep my work contacts and personal contacts separate. Is there a wa... Show more

Hello! I use the Zoom phone app on my personal iPhone SE as my work phone. I have not found a way to add work contacts without them syncing to my iPhone contact list. I would like to keep my work contacts and personal contacts separate. Is there a way to do this?

When I try adding contacts to to my Zoom desktop account, they do not sync to the phone app. I just want to be able to see who is calling me, while keeping a wall between my work and personal contacts. Thanks in advance for any help with this.


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the number you have dialed is not supported

Hello, i have this problem where if i try to call in a meeting after i dial my meeting id i receive the message that the number i have dialed is not supported. i have all the correct options enabled to my knowledge but i can figure out what's going o... Show more

Hello,

 

i have this problem where if i try to call in a meeting after i dial my meeting id i receive the message that the number i have dialed is not supported. i have all the correct options enabled to my knowledge but i can figure out what's going on. im in italy if it makes any dirìfference 😊


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Resolved! Crestron MX50/MX70

We currently use the Crestron MX50 and MX70 with the Mitel phone system as SIP devices. We are looking to upgrade to the Zoom phone system and are curious if we can use these devices on Zoom. I have seen in the past I can connect a Polycom IP6000 dev... Show more

We currently use the Crestron MX50 and MX70 with the Mitel phone system as SIP devices.  We are looking to upgrade to the Zoom phone system and are curious if we can use these devices on Zoom.  I have seen in the past I can connect a Polycom IP6000 device to Zoom and use the phone's features.  I would like to have that same functionality with the Crestron MX50 and 70 devices.  


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