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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
We have a problem with Audiocodes MP-1288 analog ports staying out of service if there is a momentary ground fault. The only resolution currently is to reboot the gateway. Audiocodes has resolved the issue in their latest firmware release, but when can we expect Zoom to certify the newer release and make it available on their website?
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I have an employee that has an issue that whenever someone transfers a call to her, the phone shuts down and reboots in the middle of the conversation. So I tried switching the phone, thinking it might be a hardware issue. I took the phone from our conference room and swapped it because we hardly ever use it. I got the phone up and running on my employees desk, but when I went to plug hers into the conference room, it reboots and asks me for an admin password. I have no idea what this is and have never seen this before. Any ideas?
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Good morning,
Missing my channels tab in contacts. I have already signed out and back in to see if this would resolve the issue with no luck. Can anyone help?
Thank You
Hi
Has anyone successfully ported their BT landline number in UK to zoom phone ?
I wanted to check this was possible before I signed up to zoom phone, many thanks
My issue is that calls are not immediately recorded once I pick them up, and I also want to get rid of the auto answering feature.
Can we export the Auto receptionist historical reports to a csv or pdf format?
Hello
I declared my poly edge 20 phone on the Zoom web portal with its Mac address: xx:xx:xx:xx:xx:xx. On my users Lan switch, I created a specific vlan and assigned it to the phone. Subsequently, I created all the necessary flows as is the case for the zoom application to the zoom cloud servers. The phone retrieves an @IP but I cannot register it on the portal, it remains offline. I looked at the streams between the phone and Zoom no streams are visible on my firewall.
I need help with the process of starting and registering a phone to zoom.
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I know a user can setup an IVR call in to their own DID to check their voicemails. Some users dont have DIDs.
Im looking to route 1 DID for all users to call into to check their voicemails. Is there a way to do that.
And yes I know they can get voicemail to email and use the mobile or desktop apps, some users are just old school and want to call in to check their voicemail.
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Our organization is new to Zoom Phone and trying to set up some specific call routing. We have a main auto receptionist that routes to a call queue which currently goes to a single User, who has a desk phone. This User is our main office receptionist who mostly works from the office (but sometimes from home). She does not want to receive work-related calls outside of her business hours, but we also need her office desk phone to ring 24/7 in case of an after-hours event where the desk is staffed by a different person. I tried to make this happen by setting the User's business hours and then adding different call handling for the our closed hours, but I don't see a way to route calls specifically to the desk phone during closed hours. It appears as an option during open hours, but during business hours, there's only options for the mobile app, desktop app, and Zoom devices. Is there a better way to make this happen? I'm not sure if I should be trying this from the call queue or auto receptionist level.
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