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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Hi, we are currently setting up our call queues and a feature we had with our old system was that a caller can Press 1 anytime to go straight to the voicemail of the call queue instead of waiting. Is it something possible with Zoom Phone system? Thanks in advance!
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Does anyone know how to use Zapier to move Zoom SMS message strings to a CRM? The CRM I use is already linked to Zapier (Wealthbox) and for the moment I am using MyRepChat service to do this, but seems silly if I can just bypass MyRepChat and use a Zap to port SMS messages from Zoom right into my CRM.
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I have a Yealink MP56 Zoom Phone Appliance. When there are incoming calls the phone number and whatever Caller ID info is displaying instead of the contact name I have in my Contacts. Same for the call history and voicemails as well. To test further, I also created a contact manually. The contact name still doesn't show on the Zoom Phone Appliance when that phone number calls, or in the history or voicemail.
I have contacts synced with Google and that is working, though when I login to the Zoom web site I don't see the contacts listed in settings under Personal – Personal Contacts. I do see "For Google Calendar, Microsoft Exchange, and Microsoft Office 365, sync your contacts here." Clicking "here" takes me to Personal - Profile - Other at the bottom, and Google syncing is set up there. I even reauthorized it to be sure.
Oddly, in the Zoom Workplace apps on my Mac and on my iPhone I do see the contact name on incoming calls, history, and voicemail. The contacts are appearing in "My Contacts" in "Cloud Contacts" in Contacts on the Zoom Workplace apps and on the Zoom Phone Appliance app.
How can I get the Zoom Phone Appliance app on the Yealink MP56 phone display the contact names on income calls, history, and voicemails?
The firmware of the MP56 is 122.30.0.45 and the Zoom version is 6.0.0.652.
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Is it possible for the zoom phones to present a different phone number that is not zoom when doing an outbound call? Thank you
I can't hear the other person on zoom Phone just after changed Wi-Fi router.
Hello, we are developping an environment with Zoom phone via Web proxy servers and we are unable to register on the Zoom Cloud. So, my question is, Is there any way to develop ZOOM phone via a proxy server? Zoom Workplace: Version: 6.0.4 (38135)
I saw this recommendation from ZOOM:
Due to the real time nature of Zoom Phone, web proxies may provide a sub-optimal experience to the end user. Also, in the case of Zoom Phone, all traffic is already encrypted so web proxies do not make it more secure. With this in mind, the best practice is to bypass web proxies when deploying and using Zoom Phone.
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My office (real estate brokerage) does not send text messages to our customers unless they text us first. And even then, it's just quick replies. No active texting campaigns. Am I still required to complete the "Campaign Registration"?
