Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Voicemail Message Repeating

When someone calls my voicemail, it is playing the message twice before allowing them to leave a message. It's causing most people to hang up, assuming it's just a loop message and they can't actually leave a message. It's been frustrating for our ma... Show more

When someone calls my voicemail, it is playing the message twice before allowing them to leave a message. It's causing most people to hang up, assuming it's just a loop message and they can't actually leave a message. It's been frustrating for our main line operators, as they are then getting all my calls from frustrated callers. 
Help? 


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Zoom Phone Spam and Robo Calls (Spam call detection and blocking)

Our company switched carriers from a larger phone provider to Zoom Phone about 1 year ago. Spam call detection and blocking was a future feature that played into the decision to switch, but it's still not available. Around that time I saw this as a p... Show more

Our company switched carriers from a larger phone provider to Zoom Phone about 1 year ago.  Spam call detection and blocking was a future feature that played into the decision to switch, but it's still not available. Around that time I saw this as a proposed Zoom enhancement: 

 

Being about 1 year out from this and considering most large carriers offer some sort of filtering technology, does anyone from inside Zoom or external users know what's the reason this feature has not been released? For a company like my own, the number of calls is so excessive that there have been requests to switch back carriers that also have VOIP services.

 

EVEN IF THE ABOVE SOLUTION IS AVAILABLE I AM NOTICING THAT ZOOM ISN'T KEEPING UP WITH THE TECHNOLOGY OFFERED BY OTHER CARRIERS THAT FLAG NEW CALLS FROM "LIKELY SPAM" SOURCES AND SEND THEM STRAIGHT TO VM. 

 

I'm sure I am not the only user with this issue and people often contact IT support reporting up to 4 robocalls in the morning alone. Also, blocking individual numbers company wide has not been a solution bc robocalls switch up call from numbers.

 

ZOOM - Can you push out this feature ASAP?

USERS - Can you share any solutions and also request that Zoom push out this feature?

 


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Resolved! Zoom Phone - Direct Dial to Extensions

Hi all - I'm a little stumped, and I am not an IT person, but I know how to follow instructions and use a mouse. So I thought I would try posting here. I've just hired my first employee into my professional services (consulting) firm. He is remote fr... Show more

Hi all - I'm a little stumped, and I am not an IT person, but I know how to follow instructions and use a mouse.  So I thought I would try posting here.

 

I've just hired my first employee into my professional services (consulting) firm.  He is remote from my main location.  For 4 months now, calls have been coming to me since I was the only employee.  I have bought a second Zoom phone license for him so he can make his own calls out for assignments.  What I would like to do is avoid having to be the phone receptionist.  Is there a way for an autoattendant to receive calls and allow an extension to be dialed?

 

My workaround is either I will be the receptionist and transfer calls over, or the new hire gets that job.  I'd rather a robot do that for me.  I just couldn't figure out how to do it.

 

Thanks -

Joe 


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Resolved! Yealink VP59 updated to 91.30.0.25 -- unable to access via IP to install License

I started following this article:https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062984#h_01F7BQVDSWQ2FYS1JEMKD4150D I've searched for several days and have seen just about every resolution but none has worked yet.. I have a vp59, ... Show more

I started following this article:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062984#h_01F7BQVDSWQ2FYS1JEMKD4150D

 

I've searched for several days and have seen just about every resolution but none has worked yet..  

I have a vp59, I upgraded the firmware to 91.30.0.25.  After rebooting, I get a screen that shows the Zoom logo and "Please install License.  IP: 192.168.100.109" but that IP does not load in my browser.  I'm on the same network, same IP subnet.  I can ping the IP but the page is not loading.  I ran a port scan and find only ports 80, 5060 and 5061 responding.  Port 80 returns the 404 error shown below.  Any idea how to get to the web interface?

 

 

This site can’t be reached
192.168.100.109 refused to connect.
Try:
Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_REFUSED

 

 

 

404 Not Found
nginx/1.16.1

 


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Resolved! Yealink VP59 is locked up and requesting "Please import the license"

I was following the instructions to convert my Yealink VP59 to a Zoom appliance and got to a point where the phone rebooted and is now locked up. The phone boots up, tells me the firmware that I was told to install is already on the phone, and then p... Show more

I was following the instructions to convert my Yealink VP59 to a Zoom appliance and got to a point where the phone rebooted and is now locked up.  The phone boots up, tells me the firmware that I was told to install is already on the phone, and then presents me with a screen that says "Please import the license" and I cannot do anything with the phone now.  Does anyone know how to import the license that can help me?


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Resolved! Blocking phone calls during meeting

Hello using an IPhone SE, how do you block incoming phone calls from interrupting a meeting?

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Zoom Phone extension ring tone

We can change the ring tone for an extension. Our main number rings to a user's extension, by design. How can one change the ring tone on the main number so that when it rings to the designated user's extension, it has a distinctive ring tone? Show more

We can change the ring tone for an extension.  Our main number rings to a user's extension, by design.  How can one change the ring tone on the main number so that when it rings to the designated user's extension, it has a distinctive ring tone?


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Caller ID showing as a past employee

When making an outbound call, the caller ID shows as a past employee. The Outbound Caller ID in the Zoom account shows as the correct person. The old employee does not have an account in our system although it was their old name that was reassigned. 

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Resolved! add vvx 250 - can't find model number

When I try adding a Polycom VVX 250 to the device list, the model number isn't l listed under Poly in the dropdown menus.

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Resolved! Phone System Queue

Is there a possibility to automatically log you out of the queue when going on DND (Do Not Disturb)?

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