I just signed up a couple of weeks ago. My number was just ported over today. I'm a solopreneur, and I do not need an auto-receptionist. Right now, if you call my number, you get the attendant. You can press 0 and leave a message, but I'm not getting the messages. I had an ad hit today, and nobody could reach me. The bot was zero help, support says 24-48 hours. I need my phone to ring on my desktop and my phone at the same time; if I pick up, great; if not, it goes to voicemail.  If anyone can help so I don't keep missing calls, I'd greatly appreciate it.  I've gone into Admin, Auto Recep, and I can't do anything with the main number. I can't click on it. Grayed out!  Thanks in advance!

From a security standpoint, we are looking for a method to disable or at least create a speed bump to users clicking on links in smishing attempts. 

Security software addresses this in emails but ZOOM SMS appears to be an open vector.

Thanks in advance for any assistance. 

It would be nice if all search fields performed a "contains" search instead of "begins with"

For example:

Phone System Management => Phones & Devices

It would be nice if the last Hex digits of the MAC were searchable
Since all of my phones are from the same manufacturer, the 1st 6 Hex digits are the same.

In:

Admin => User Management => Users

You must search based on the starting characters of the userid/email

In our case surname would be very helpful. We have thousands of users and they are imported from LDAP.
Since there can be jdoe@domain and jodoe@domain and johndoe@domain it would be great to search on Doe instead of going back to the GAL to lookup the email.

However in:

Phone System Management => Users and Rooms (Users tab)

I can search on just a portion (i.e. surname) of the user ID.

I want to buy the $15 package for calling unlimited to the USA and Canada i read it carefully, and it said regional so my question is that ;

do I need to be in the USA to call in the USA for free (unmetered) or can I call from Pakistan to the USA for free (unmetered) with the $15 (unlimited USA and Canada regional call) package from Zoom phone? 

or to call from Pakistan to the USA for free I'll have to buy the $20 package?

Hello, we recently ported all our numbers to Zoom and everything seems to be performing as expected, with one exception.  We had a message-only extension with our previous provider, there is no phone number assigned to the user, who has a basic Zoom phone license assigned.  

I set up our IVR, assigned a placeholder user extension and now want to edit that to ring the voicemail extension.  When I try to set the key action as Forward to User I receive this error message "This feature requires a Zoom Phone Metered, Unlimited, or Pro plan.

Hi all,

I've been having a real head-scratcher of an issue and can't think of anything else. I'm relatively new to telephony and these systems, but recently we migrated to Zoom phone from Avaya. In our environment we have a few analog lines for a paging system, I believe the model is a Bogen PCM2000. How it worked was the line was assigned an extension. On any desk phone, you would call the extension, it would give a confirmation beep prompting to select your zone (00 for all, 01 for first floor, 02 for second floor, etc). We have 3 zones. You would dial 00 and then the paging system would play an announcement tone and then let you make your announcement. 

Since moving to Zoom, instead of using the analog line back to our MDF, we are using a Poly ATA 402 that is directly connected to our network switch, and an RJ-11 line coming from the ATA plugging into our paging system. According to other documentation I've seen, I believe the configuration is set up correctly, with the RJ-11 going into the station port on the Bogen, switch set to CC/LS instead of VX/GS, and the other switch set to station and not trunk. In this configuration I am able to dial the extension with a desk phone I also have connected to our network switch and get the confirmation beep to select a zone.

The issue I'm having is when I dial 00, nothing happens, almost like it doesn't register. I've tried different speeds, I've tried waiting different times to do it, doesn't work. If I keep pressing 0s, it will eventually register and activate the page, but it is wildly inconsistent. Sometimes if I dial 0000, it will activate, sometimes its 000000, sometimes if I do 00, then wait 5 seconds, then press 00 again, it'll work, etc. For the life of me I cannot figure out why it's doing this. A zoom rep talked previously about DTMF issues, which I believe. He sent me a provision template to bind to the ATA from Zoom as well as a template to bind to the Yealink phone, mostly looking like it's identifying a minimum dtmf length and gap. However, these did not remedy the issue and it is still wildly inconsistent.

If I plug the old Avaya analog line back into the paging system and call the number associated with it, it works as intended. It's only when hooked up to the ATA that I have this issue. The Poly is attached to an extension within zoom just called "building A paging". I feel like the issue lies with the ATA, but I'm not sure if there's something I'm missing on the zoom end that might be affecting it. Anyone else experienced a weird situation like this? Thanks for any info provided.