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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Exec can't call assistant using Zoom phone

We have an executive that when he tries to call his assistant, it goes straight to voicemail and then she receives a notification that she has a voicemail. If he calls her cell from his Zoom phone, he gets a message that his call cannot be completed ... Show more

We have an executive that when he tries to call his assistant, it goes straight to voicemail and then she receives a notification that she has a voicemail.  If he calls her cell from his Zoom phone, he gets a message that his call cannot be completed as dialed.  I would appreciate any help as I have scoured the settings.


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Block Outgoing calls -

I want to block outgoing calls from certain extensions/common area phones? but i want them to be able to call internal extensions only? 

 

also can i block international calls on certain extensions? 

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Share line unavailable

I recently changed a user over to Zoom phone. Now, when he tries to dial another extension he receives a message that says "Share line unavailable!" and hangs up. Any idea what to do to get past that? All settings look fine. We're using a Yealink t27... Show more

I recently changed a user over to Zoom phone. Now, when he tries to dial another extension he receives a message that says "Share line unavailable!" and hangs up. Any idea what to do to get past that? All settings look fine. We're using a Yealink t27g phone.


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Excessive spoofed calls/voicemails to our Auto Receptionist Line

Our organization uses Auto Receptionist to field calls to our staff lines and I recently set up the spam filter last week because we have been receiving an excessive amount (10-20 per day) of calls to our Auto Receptionist main line, which leave voic... Show more

Our organization uses Auto Receptionist to field calls to our staff lines and I recently set up the spam filter last week because we have been receiving an excessive amount (10-20 per day) of calls to our Auto Receptionist main line, which leave voicemails that have a beep at the beginning and then no sound. I've researched some of the phone numbers and it appears that businesses, individuals, and mobile phone numbers are being spoofed. Only a few legitimate calls and voicemails are actually coming through (which is normal) but I have to sort through them to find out which ones are real.


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How to get the transcription of the phone calls?El administrador ha deshabilitado esta transcripción

I have this message when I am trying to access to my transcriptions El administrador ha deshabilitado esta transcripción

 

How can I see the transcriptions of the phone calls?

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Resolved! Can't Assign Ported Number to a Company Location

We've merged with another company, but are keeping the one phone number intact. I've recently ported the number to zoom and I want to create the ability to have our main number and the merged companies number with it's own extensions. I enabled multi... Show more

We've merged with another company, but are keeping the one phone number intact. I've recently ported the number to zoom and I want to create the ability to have our main number and the merged companies number with it's own extensions. I enabled multiple site and created a new site. When I try to assign the ported number the the new site, it doesn't allow me to accept the change (although it the new site shows it in the list). What am I missing or doing incorrectly here?

 

Thanks,


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使用料返金の手続き

ZoomVideoCommunications，Inc.に連絡したいです。アドレスおよび電話番号を教えてください。

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Resolved! Adding D230 to portal

The MAC addresses we have for the D230 base stations are not registering in Zoom. Example: 9CADEFA92AE2. How do you connect the bases to the Zoom system?

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Resolved! IVR say it's not working hour, but it's incorrect

I am using Zoom Phone.There is a site in Auto Recepctions, I double check that business hours are correct.Business hours is 9:30 AM ~ 18:00.But when I call it at 17:30, IVR say office was closed.I did double check Time Zone in Zoom Admin, it's correc... Show more

I am using Zoom Phone.

There is a site in Auto Recepctions, I double check that business hours are correct.

Business hours is 9:30 AM ~ 18:00.

But when I call it at 17:30, IVR say office was closed.

I did double check Time Zone in Zoom Admin, it's correct.

 

What can I do or any thing I must check again ?

Thank you.


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Resolved! Call Analytics

Is there a way to set time of day parameters in The Call Queue Real-Time Analytics? I'm looking to pull all the data in that section by shift.

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