Zoom Phone System
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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

A series of shortfalls: Paging, Call Queues, Ring Tones, Greeting

We are new to Zoom Phone as of this week. We had been with Ring Central a few years prior. I am very surprised to find that Zoom is missing the most basic of things for the phone functions. Paging - we have Polycom VVX 350 desk phones. The Keys & But... Show more

We are new to Zoom Phone as of this week. We had been with Ring Central a few years prior. 

 

I am very surprised to find that Zoom is missing the most basic of things for the phone functions. 

 

  • Paging - we have Polycom VVX 350 desk phones. The Keys & Buttons setting does not work for "Paging - Line". When applied to the user, it never appears as an option on their phone soft keys. Broken. 
  • Paging - You can get around this at least, by picking up the hand set and entering the Extension number assigned to a Paging group. But when you do, it still does not work right at all. Instead of hearing a Page across all the phone speakers, it makes the phones RING. If a person does not pick up the phone, they miss the page. For us, this is a major safety issue. We use phone paging for critical announcements, and calls to other staff for assistance if a client is in crisis at the desk
  • Call Queues - I had written about an issue with this, and then suddenly an hour after I posted this, all the Queues started to work correctly to show all calls and what status calls were - very odd. 
  • Ring Tones - while you can pick a ring tone in your app, you have no way to ever play it / test it. You have no idea what your ring tone is until it actually has a call come through. 
  • Greeting - You cannot change your greeting in the app. You have to go into the website portal, log in there, click on phone, then click your settings, then scroll way down, then go to Add Audio to finally get to a spot where you can record a new greeting. That is extremely convoluted and cumbersome when people tend to change their Greeting a couple of times a day to inform callers of their availability. In other cloud phone services I have worked with, you can record a greeting right out of the desktop app with 2 clicks! 

I cannot find anywhere in the Zoom community system, any kind of list of Features being worked on, or a voting system for features. I have found a number of posts about these issues above, but they all died for further replies many months (in some cases years) ago. So these are not new queries on my part - people have been asking about this stuff for a few years already. But there seems to be no updates or follow up by zoom on these things? 

 

aIs there some secret place I have not found yet? 


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Any 2024 updates for turning off calls on Zoom iOS?

I use Zoom Desktop and Zoom iOS, however, I do not want to receive calls through Zoom iOS as I take all calls through Zoom Desktop, and only use iOS for chat when I'm away from my desk. Is there any way to turn off the calling feature on Zoom iOS tha... Show more

I use Zoom Desktop and Zoom iOS, however, I do not want to receive calls through Zoom iOS as I take all calls through Zoom Desktop, and only use iOS for chat when I'm away from my desk. Is there any way to turn off the calling feature on Zoom iOS that is not uninstalling or logging out of the app?


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My SMS Campaign still not active after 8 days of applying

Anyone here can you let me know how can I resolve this issue

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System Voice mail box

I want to create a voicemail box that plays a message only.  So when a caller calls the number is says blah,blah,blah.  Can I set it up so the number is directly to the voicemail and not a device assigned to a user or common area?

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Resolved! Daily Limit on SMS messages?

On of my users just got this error message upon trying to send an SMS via the Zoom desktop app (same happens on phone) I can find no reference to what the daily cap on SMS messages might be, but from my usage logs this person shouldn't come anywhere ... Show more

On of my users just got this error message upon trying to send an SMS via the Zoom desktop app (same happens on phone)

 

I can find no reference to what the daily cap on SMS messages might be, but from my usage logs this person shouldn't come anywhere close to a cap.  They are talking with some of our contractors about filling jobs, not some sort of automated marketing campaign or anything.

 

The only references I can find are API rate limits but even then, I don't think they'd hit that ceiling.

 

I have created a ticket, but is there some setting or report I'm missing?  Thanks!


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Smallest Zoom Compatible Deskphone

I'm looking for a deskphone that takes the least amount of deskspace, is Zoom compatible (not necessarily Zoom certified), uses wifi and has bluetooth. Any suggestions? Preferably something under $100. TIA

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calling issue

one of our agent now able to call 64 7 series number. i,e 64 7 862 2044 from his zoom phone. When the dialer call outs if there’s a space like this in the area code (64 7) it ends up saying “the number you are calling does not have service”, or somet... Show more

one of our agent now able to call 64 7 series number. i,e 64 7 862 2044 from his zoom phone.

 

When the dialer call outs if there’s a space like this in the area code (64 7)  it ends up saying “the number you are calling does not have service”, or something like that and then disconnects.  Its not uncommon either.


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Paid invoice but still not connected

I paid my invoice and my phone is still not working. I've emailed my account manager Angelo and he's giving me zero solutions. What am I supposed to do?

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Resolved! Auto Receptionist Admin Permission Issue

I am trying to stage an AR for a user where that can be in control of their recordings and IVR options. Also granting them the ability to change it to a straight forward from the IVR function. The only problem is I cannot find a way to disable the ab... Show more
I am trying to stage an AR for a user where that can be in control of their recordings and IVR options. Also granting them the ability to change it to a straight forward from the IVR function. The only problem is I cannot find a way to disable the ability of that user to delete or add a phone number to the AR. We don't want to let the user change phone numbers. Is there anyway to restrict the AR Admin role to not allow number management?  Call queues seem to have that ability with the 'Manage Basic Information' selection on a CQ Admin role.

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Zoom phone set up for just one line and two employees

I feel like I am about to lose my mind! I am with a very small nonprofit, just two employees. We were with Grasshopper for the past 5 years and I loved it, but the boss wants to save money. So we ported the number and purchased one license and a mete... Show more

I feel like I am about to lose my mind! I am with a very small nonprofit, just two employees. We were with Grasshopper for the past 5 years and I loved it, but the boss wants to save money. So we ported the number and purchased one license and a metered plan. I just need to figure out how to receive calls on the mobile app and absolutely cannot figure it out. I feel like every video is targeted at larger organizations with multiple lines. I have spent the past three days searching forums and YouTube videos and I cannot seem to find out how to get the phone number to ring! I can at least make outgoing calls and receive voicemail, but I cannot receive incoming calls yet. Please help if you can!


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