Has anyone experienced total Poly Trio C60 provisioning blackout starting in May 2024?

[Boyan]

Hi everyone,

Has anyone experienced total Trio C60 provisioning blackout starting in May 2024? That was the last time when C60s were able to register: Last Provision Date: May 8, 2024 (UTC) -- needless to say nothing has changed whatsoever on our end

The usual remedies do NOT work such as factory reset; reboot; re-provision; delete and re-add device etc

This appears to only affect C60; we have ton of other Poly devices (VVX250s) and those are working just fine; I do have a ticket with support; waiting to hear from them but wanted to run this by the community in case there's an on-going issue with wider scope than just our tenant

Thanks

Boyan

[Eliot]

hi boyan,

do your c60 have the current firmware?

Zoom Phone Certified Hardware

thanks, eliot