JAdamson
Explorer
Explorer
since ‎2024-03-11
‎2024-06-28

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User Activity

Internal callers sometimes appear as email address instead of name

2024-06-26 03:53 AM
We have a couple of new users in the system that appear as their email address instead of their names in the Zoom app. (i.e. when calling and in phone history.) They appear to have been setup exactly like the other new users who don't have that issue...

question about call queue member historical report

2024-06-07 12:00 AM
Apologies, but I've looked through the power pack articles regarding this and haven't been able to find this answer. In the Call Queue Member Historical Report there is a column marked 'Total Inbound Calls'. In my case every member of this call queue...

outbound caller id showing incorrect number

2024-05-06 06:18 AM
We have a user account setup in our Zoom system that, for a while, had the direct number show as the outbound caller ID. (This being in phone system management - users & rooms - user - profile tab). We changed the outbound caller ID to one of our aut...

Voicemail audio notifications question

2024-03-19 12:02 AM
We have users that have access to other users' voicemails. However with enough access, users are reporting that they get way too many audio notifications in the Zoom client. is there any way to turn off the audio notifications when someone else gets ...

Client answering queue calls delay

2024-03-11 06:23 AM
I have a user running Zoom client ver. 5.17.11 that is getting a delay answering calls from a queue. A call will come into the queue and she clicks the icon to answer, however there is a long enough delay that it allow someone else in the queue to pi...