When I get a call, I only get it through my cellphone and not my computer

[samanthahan]

I used to get phone calls through my cellphone and my desktop, but for some reason now it only goes to my phone. I checked settings and I have it set correctly. What should I do?

[sparrow]

By settings, do you mean call handling where you can enable/disable to receive calls on the desktop app, mobile app, and desk phones?

[Eliot]

hi samanthahan,

As suggested by sparrow, check that zoom desktop apps have been enable for call handling.

You can try making a test call to zoom.

If you're using the Zoom desktop client or mobile app, sign in to Zoom, then click or tap Phone.

Dial and call *8378.

Speak into your mic. Zoom Phone will automatically play back the audio.

If you don't hear audio being played back, there could be issues with your connection, audio device, or desk phone.

You can check that the zoom desktop connects to zoom with zoom network connectivity tool.

Zoom Network Connectivity Tool

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058114

Try updating your zoom workplace client.  Current version as of 9/7/2024 is 6.1.11

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot