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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Call Queue User Availability

Hello, We currently have a Call Queue set up with 3 users. However, these users have varying availability hours to take calls (e.g., 7am-10am, 2pm-5pm, etc.). How can we go about making sure that the calls are only routed to available users? Does thi... Show more

Hello,

 

We currently have a Call Queue set up with 3 users. However, these users have varying availability hours to take calls (e.g., 7am-10am, 2pm-5pm, etc.). How can we go about making sure that the calls are only routed to available users? Does this happen automatically if the user were to set their availability hours under Phone > Call Handling? This is a little tricky, because the users are available for all other types of call between 7-5, but they just only monitor the call center during select hours. Is there a way to attach availability to calls that come in through the Call Queue specifically? What about the Opt-Out function? Would that be useful here?

 

Thank you so much!

Kind Regards


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Resolved! This call may be monitored for quality assurance purposes

The caller will hear, "This call may be monitored for quality assurance purposes," when someone dials the extension or the 10 DID of one user. We have verified that call recording is disabled for this user and is happening to only one user.

 

 

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Resolved! setting Zoom as default calling app (iOS 18.2)

It's nice to see zoom become the first third party app to support this new feature on iOS however even after selecting it for calls, it does not seem to work. Is it not fully supported yet?

 

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Zoom Phone: Unable to add Emergency Address when adding a new location

I am attempting to add all our physical locations for emergency services however when I add an address it just says "no data". Is there somewhere else in the system I need to add it first?

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Porting of number in South Frica

Please advise and what is required if anyone has advise on Porting of a number in South Africa to Zoom.?

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Naming a Group Text

When I am texting an individual number, I can add as a contact and their name is displayed. However, when I start a group text message, it won't let me rename the chat, like "Joe Smith's Family." Is there a way to rename it without having to add ever... Show more

When I am texting an individual number, I can add as a contact and their name is displayed. However, when I start a group text message, it won't let me rename the chat, like "Joe Smith's Family." Is there a way to rename it without having to add every single person as a contact?


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Incoming call on Zoom Phone ends Teams meeting

I work in I.T and have just had a customer call stating that whilst they are in a MS Teams meeting, if they were to receive a call to their Zoom Phone, it would disconnect them from their Teams meeting and automatically answer the call to their Zoom.... Show more

I work in I.T and have just had a customer call stating that whilst they are in a MS Teams meeting, if they were to receive a call to their Zoom Phone, it would disconnect them from their Teams meeting and automatically answer the call to their Zoom.

 

They stated they have never had this issue (nor have I seen this issue before today), and they stated that this is happening to around half of the workers (small business, around 10-15 employees). I'm personally unable to test this issue without the involvement of the customer as we don't use Zoom Phone, and we also would not like to inconvenience the customer at all.

 

The version of Zoom the customer is running is 5.16.10 (26186)

Would heavily appreciate if anyone has any knowledge on this issue that can be provided.


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Disable or Anonymize INCOMING caller ID to a queue

Hello,We have a call center with federal requirements to provide anonymous support for our hotline callers. Is there a way to remove the caller ID or prevent it from showing when it goes to a call queue or attendant? Our hotline counselors and volunt... Show more

Hello,

We have a call center with federal requirements to provide anonymous support for our hotline callers.  Is there a way to remove the caller ID or prevent it from showing when it goes to a call queue or attendant?  Our hotline counselors and volunteers should not be able to see the caller ID from the original caller.

 

Any ideas on how this could work? In our previous system we forwarded the call to another number that redirected to our call queue.  However with Zoom, we are still seeing the original caller's Caller ID.

 

Is there any way to make a custom call route that may help us do this?

 

Thank you!

 


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Anonymous inbound calling

We have a Voicemailbox for compliance, and we can't capture any data that could be tied to an employee.  Is there a way to have a VM box not capture the who called #..  or anyway to mask it only for the one number?

 

Thanks!

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Resolved! Call Queue Group Rotation, can we set who is in what group?

In the call queue, Call Distribution there are a few options. Simultaneous, Sequential, Rotating, and Group Rotation. In particular, we want to test out the group rotation so that one set of specified members gets the call initially, but another spec... Show more

In the call queue, Call Distribution there are a few options.  Simultaneous, Sequential, Rotating, and Group Rotation.  In particular, we want to test out the group rotation so that one set of specified members gets the call initially, but another specified group would take it if the first group was busy.  When selecting the option, it only asks how large the groups should be.  Is there a way to specify who is in what group?  We only need to have 2 groups, but split into teams of specific members.


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