Zoom Phone System
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Weekly Leaderboard
View all

What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Poly Edge or Yealink Desk Phones

Hello All: We are setting up Zoom Phone with four physical desk phones. We are dumping older Polycom VVX series phones. So we can select from Poly Edge phones or Yealink phones. Both have all the options to fit the bill. But I wonder if Yealing has m... Show more

Hello All:

 

We are setting up Zoom Phone with four physical desk phones.

 

We are dumping older Polycom VVX series phones.  So we can select from Poly Edge phones or Yealink phones.

 

Both have all the options to fit the bill.  But I wonder if Yealing has more built-in features in the Zoom Phone environment that make them more user-friendly.

 

Thanks for any comments!


Show less

reply-icon Latest Reply - 

Resolved! Zoom Phone / Hubspot Integration

Hi All, I have read the documents, and connecting Zoom Phone to Hubspot CRM is straightforward. Is there anything I am missing? I have read mixed reviews on the app, but it is improving. I am coming to tomZoom from the Dialpad environment. That was a... Show more

Hi All,

 

I have read the documents, and connecting Zoom Phone to Hubspot CRM is straightforward. Is there anything I am missing?  

 

I have read mixed reviews on the app, but it is improving.

 

I am coming to tomZoom from the Dialpad environment.  That was also an app plug-and-play integration.


Show less

reply-icon Latest Reply - 

Resolved! SMS message could not be sent

Hi. I get a "message could not be sent" when trying to send an SMS text message. Screenshot attached.

 

Any idea? Thank you.

 

reply-icon Latest Reply - 

Resolved! Fail to parse number on

The users are already under the Users & Room section but their extension numbers are incorrect, no DIDs are assigned to the user and no calling packages are assigned to the user as well. I created a CSV file and when I try to import it, I get a messa... Show more

The users are already under the Users & Room section but their extension numbers are incorrect, no DIDs are assigned to the user and no calling packages are assigned to the user as well. I created a CSV file and when I try to import it, I get a message "Fail to parse number on". I added the DID as '+xxxxxxxxxx but does not work. 


Show less

reply-icon Latest Reply - 

Resolved! Poly Focus 2 headset remote answer hangs up the call instead of answering

I cannot get the remote answer/hang-up center button on the Poly Focus 2 headset to work to answer a call. I'm using the headset with the BT700 usb Adapter. Would you know if there is a log to look at that would be helpful? If you have a working Poly... Show more

I cannot get the remote answer/hang-up center button on the Poly Focus 2 headset to work to answer a call. I'm using the headset with the BT700 usb Adapter.  Would you know if there is a log to look at that would be helpful?  If you have a working Poly Focus 2 could you post what your working combo is for software versions? 

if using Poly lens and what version

BT700 software version

Headset version

Zoom windows app version


Show less

reply-icon Latest Reply - 

Does Zoom Phone app update the Android Phone State

I need to update some of my Android Applications to Pause processing when Zoom Phone app is in a Call. Does the Zoom Phone App update the device Phone State? Meaning: If I listen for this action android.intent.action.PHONE_STATEAnd check the Audio Se... Show more

I need to update some of my Android Applications to Pause processing when Zoom Phone app is in a Call.

 

Does the Zoom Phone App update the device Phone State?

 

Meaning:  If I listen for this action 

android.intent.action.PHONE_STATE

And check the Audio Service, will I know if Zoom is in a Call?

 

AudioManager manager = (AudioManager) context.getSystemService(Context.AUDIO_SERVICE);
                boolean isInCall = manager.getMode() == AudioManager.MODE_IN_CALL
                        || manager.getMode() == AudioManager.MODE_IN_COMMUNICATION
                        || manager.getMode() == AudioManager.MODE_RINGTONE;

  

If Zoom App does not update the Phone State within Android, is there another Broadcast INTENT that I can listen for that gives me information about the Zoom call state?

 


Show less

Park music

Where is the setup location for music on hold for Parked calls.  Found all the spots to set m

reply-icon Latest Reply - 

Click to Dial on Android does not have Zoom as an option

When we go to an applicable phone number and click on it, Ring Central, Phone, and another app pop up, but not zoom. Anyone have any ideas?

reply-icon Latest Reply - 

Zoom phone user losing assigned DID

I have had to reassign a Zoom DID to a Zoom Users (Pro License) twice in the past four weeks. The DID seems to disassociate from the user. All the system parameters are the same as the other users in this group and have been double-checked. Any sugge... Show more

I have had to reassign a Zoom DID to a Zoom Users (Pro License) twice in the past four weeks. The DID seems to disassociate from the user. All the system parameters are the same as the other users in this group and have been double-checked. Any suggestion of why this user is dropping the assigned DID and a possible solution would be greatly appreciated.


Show less

At the end of an unanswered call, can a SMS be sent to the person who called

Hello, Is it possible to generate an SMS after a call is unanswered via an IVR process? It seems like you cannot, using flows, redirect the process to SMS to complete this task. We are trying to send a message "Sorry we missed your call. we are happy... Show more

Hello,

 

Is it possible to generate an SMS after a call is unanswered via an IVR process? It seems like you cannot, using flows, redirect the process to SMS to complete this task. We are trying to send a message "Sorry we missed your call. we are happy to assist you via text or we will call you back shortly." Anyone in the community seen this done?


Show less

reply-icon Latest Reply - 

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion