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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Park music

Where is the setup location for music on hold for Parked calls.  Found all the spots to set m

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Click to Dial on Android does not have Zoom as an option

When we go to an applicable phone number and click on it, Ring Central, Phone, and another app pop up, but not zoom. Anyone have any ideas?

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Zoom phone user losing assigned DID

I have had to reassign a Zoom DID to a Zoom Users (Pro License) twice in the past four weeks. The DID seems to disassociate from the user. All the system parameters are the same as the other users in this group and have been double-checked. Any sugge... Show more

I have had to reassign a Zoom DID to a Zoom Users (Pro License) twice in the past four weeks. The DID seems to disassociate from the user. All the system parameters are the same as the other users in this group and have been double-checked. Any suggestion of why this user is dropping the assigned DID and a possible solution would be greatly appreciated.


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At the end of an unanswered call, can a SMS be sent to the person who called

Hello, Is it possible to generate an SMS after a call is unanswered via an IVR process? It seems like you cannot, using flows, redirect the process to SMS to complete this task. We are trying to send a message "Sorry we missed your call. we are happy... Show more

Hello,

 

Is it possible to generate an SMS after a call is unanswered via an IVR process? It seems like you cannot, using flows, redirect the process to SMS to complete this task. We are trying to send a message "Sorry we missed your call. we are happy to assist you via text or we will call you back shortly." Anyone in the community seen this done?


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How to get a brand new toll free number on zoom phone with my current 10 digit long code number.

Hi. I hope you are doing well. I am zoom phone user only (not workspace). I have USA/Canada unlimited phone plan that cost me $15 a month. Currently i am using one Local 10 digital long code phone number (747-2**-7*7*). I want to Add one more phone n... Show more

Hi. I hope you are doing well. I am zoom phone user only (not workspace). I have USA/Canada unlimited phone plan that cost me $15 a month. Currently i am using one Local 10 digital long code phone number (747-2**-7*7*). I want to Add one more phone number that simultaneously work with my 10 digit long code  number on my same subscription. My second number that i want is should be a Toll Free number. Currently in my zoom account > phone management system > Phone numbers if i click ADD number (below the option of Main company number) i get the Notification / note that "you need more phone number Licenses." So my question are

 

  1.  How to get a new license to use a toll free number on my same subscription without spending extra bucks.
  2. How to add a new toll free number in my current subscription after getting license. 
  3. Can i use both numbers  on my same Mobile app / desktop on which i am already using zoom phone service with 10 Digit long code number and while messaging someone can i select from which number i want to send message back to customer ? 
  4. Does toll free number also have the same 10 DLC registration process for SMS campaign ?
  5. How much time Toll free license approval takes? 
  6. Do you know how to record a call in zoom phone and does Zoom have any IVR option ? so that i can use it with my both phone numbers 10 digit long code and toll free. (out of topic question)

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Resolved! Basic user but need to access call logs! possible?

Need to obtain previous meetings (times/days/duration) data but I'm a basis user. Is it still possible to obtain this data please? thanks for advising

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Reports - Raw Data

I would like to know if it is possible to get raw data more comprehensive and easy to present. What I mean with this is that instead of putting for example the sign-in-out per people in rows, could that be on columns, so it could be easy to manage in... Show more

I would like to know if it is possible to get raw data more comprehensive and easy to present. What I mean with this is that instead of putting for example the sign-in-out per people in rows, could that be on columns, so it could be easy to manage in Excel? The same thing applies to the people assigned to a queue, where they change to multiple auxiliaries, (bath, meal, downtime Manager Approved, etc.) starting time can be in one column, and the end time in another column, just instead of everything in rows,

Thank you in advance for your assistance.


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Resolved! Can't assign my newly purchased Metered Phone Plan.

I currently have nine phone users, five with the unlimited plan and 4 four metered plans. I purchased an additional Metered plan successfully, but when I try to assign it to a users the drop down states the I have 0 (Zero) available. I started a serv... Show more

I currently have nine phone users, five with the unlimited plan and 4 four metered plans. I purchased an additional Metered plan successfully, but when I try to assign it to a users the drop down states the I have 0 (Zero) available.

 

I started a service ticket days ago but they are not responding.

 

Does anyone have advice for how I can get the plan assigned to a user?

 

 

 


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Resolved! 2 extensions for one user

Hey, I work for a school district and we have just recently switch to zoom phone system. I have researched that a single user cannot have multiple extensions. I am looking for a work around if possible. Some of the staff have multiple offices in diff... Show more

Hey,

 

I work for a school district and we have just recently switch to zoom phone system. I have researched that a single user cannot have multiple extensions. I am looking for a work around if possible. Some of the staff have multiple offices in different schools. I am wondering if there is a way to have the one user call from the different phone with the different extension? This is for example, dealing with an emergency call to 911 that they would be able to see the different extension and know exactly with building it is being called from, instead of whichever one has been chosen as their default.

 

Hopefully that makes sense?

 

Thank you all for any advice!


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Disable Zoom Phone feature on Android

 Zoom Phone becomes dialer option and takes over default dialer option. Permissions for Zoom have not been enabled, but any tap-to-Dial number is redirected to Zoom Phone. How do I remove this feature?

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