Greetings,

I was going through the tutorial and one of the options presented was how a phone number is going to be used? I am paying for a Zoom Phone license to use for my business, but I was wondering, because of the 10DLC laws, if would have just been better to choose Personal? I just plan on texting my clients individually, I don' t do campaigns.

Is there a way to change my account?

Hello, now that Skype Credit is being retired I urgently need a solution with similar capabilities. I need to be able to show my caller ID when I am ringing through as my Australian SIM card number, or at least another Australian number. I am already overseas so I cannot receive a test call without paying for roaming on my phone so I want to be sure before I purchase Zoom Phone that this is how it will show up. Can anyone answer this?

I need to create a Zoom Phone project with local survivability.

The Zoom support site is clear how to deploy the ZPLS, however I could find any information about additional licenses or costs.

Please community,  has anyone implemented ZPLS? Is it mandatory to purchase any additional license or service?
If necessary, please could you provide the SKU.
Thank you

Kind Regards 

We had a power outage and had to make a temporary switch to a mobile number for our practice. The next day I went to switch back to a user, that option is not one of the drop-down options anymore.

Tried the chat bot with a few things like: auto receptionist "route to user" not working

- Bot response: Ensure you have selected a valid routing option such as Voicemail, User, or Call Queue If you have followed these steps and the 'Route to' option is still not available, please contact Zoom support for further assistance.

- My statement: The route to user option is not listed on the drop down. It used to be there.

- As a workaround, I used the direct line to the user (as would for an external contact). This internal user option needs to be available. What happened?