Notification for shared line groups while busy on personal line

[jasontran]

Hello all,
I have a question regarding Zoom Phone: I have a personal line (A), and can also receive calls on multiple call queues (B) (C) (D). However, it appears I do not get any notification regarding an incoming call or options to handle incoming calls on the queues if I am currently busy on my personal line. I can still receive incoming calls for the call queues if I am not busy. Would it be possible on my end for me to receive notifications for incoming call queues while I am busy on my personal line, or is this something only the admin can do? Thanks all!

[josepadilla]

Make sure that in your call queue configurations you enabled the "Receive calls while on a call" option. The call notification will allow members to accept the inbound call, and then end or hold the existing call.