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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Notification for shared line groups while busy on personal line

jasontran
Newcomer
Newcomer

‎2025-04-04 02:05 PM

Hello all,
I have a question regarding Zoom Phone: I have a personal line (A), and can also receive calls on multiple call queues (B) (C) (D). However, it appears I do not get any notification regarding an incoming call or options to handle incoming calls on the queues if I am currently busy on my personal line. I can still receive incoming calls for the call queues if I am not busy. Would it be possible on my end for me to receive notifications for incoming call queues while I am busy on my personal line, or is this something only the admin can do? Thanks all!

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josepadilla
Zoom Employee
Zoom Employee

‎2025-04-08 05:07 PM

Make sure that in your call queue configurations you enabled the "Receive calls while on a call" option. The call notification will allow members to accept the inbound call, and then end or hold the existing call.

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