victorssantos
Newcomer
Newcomer
since ‎2024-08-02
‎2024-08-02

User Statistics

  • 3 Posts
  • 0 Solutions
  • 0 Likes given
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User Activity

How to recording everything, including IVR?

2024-08-02 08:46 AM
Is it possible to record the IVR interaction? The idea is to use the call transcription to see which words people use and add/remove options from the AVR

IVR does not understand Facebook and Instagram words

2024-08-02 08:42 AM
I'm setting up an IVR to ask a simple question: "How did you find us?" I do not want to say "Press 1 for this, 2 for that, 3,4,5,6, etc" so I added some options like Facebook, Instagram, Google, Bing, Search Engine, etc. If I say "Google", it works, ...