Can't find meeting recording

[kjatich]

I use a free account until I use zoom more. I set up a 30 minute meeting and checked a box to record the meeting. When the meeting started, it automatically started recording. I thought I'd be able to select start recording once the meeting started but that's OK. According to the forums and instructional tutorials, the recording goes to my computer on a free account, and I have to have a Windows version 4.0.25513.0228 or later. I have 10.0.26100 Build 26100. I've clicked on "meetings," and "recordings" to try to find it, and "computer" under recordings and it's nowhere. What am I doing wrong?

[Ohkawa]

@kjatich 

Click on Open recordings at the bottom of the Home tab in the Workplace app and in Local recordings you should be able to find.

[kjatich]

Thank you for your reply. I do not have that option on my screen. HOWEVER, I did find my mistake. I was looking everywhere on my zoom app. I got chatbox help and still couldn't find it. MY MISTAKE was, I was looking on my hard drive under "downloads" and it was under a zoom folder in "documents." Ugggh. Glad I found it. Finally, after DAYS of searching and stepping away in frustration. I hope this helps others.

[UncageX]

Hi, and thanks! I still cant find it - it was recorded on cloud yesterday, all participants remember accepting the recording, but it was not in my cloud - all other meetings of the day were there but the first one wasnt - it like vanished. Cant find it in trash either. Can you help? 
Checked in documents, in computer, everywhere - it was an important meeting ... please can you help 

[fzmuhammad · Accepted solution]

Zoom recordings on a free account are saved locally, usually in Documents > Zoom. If you don’t see it in the Zoom app under Meetings > Recorded, the file may not have converted—look for .zoom files and double-click to process. Also ensure your disk had space and Zoom wasn’t closed too early.

[SilverDollar]

I've tried everything I could find online about locating recordings on my computer. I followed your advice too, but the files are not anywhere. I tried finding them from the Zoom Workplace screen too. The host always gives permission for us to record but the recordings are never on my laptop. I have the latest version and more than enough storage space on my computer. The only recordings I have are the meetings I hosted. I only use the free version. What do you mean if "Zoom wasn't closed too early"?

[kjatich]

I think the other poster meant the meeting didn't close early, where it might have cut off my recording. 

I found the solution. Documents > Zoom then open the folder and you'll see the recording file. I kept looking under "Downloads," as well as on the Zoom app, and went in frustrating circles. I never thought to look in my system "Documents." I hope this helps you.

[kjatich]

Thank you for your reply. You are correct. It was under Documents > Zoom. I kept looking under Downloads. Even though I read, and reread to look for it under "Documents," I kept looking under "Downloads." Ugh. Now I know.