cancel
Showing results for 
Search instead for 
Did you mean: 
2025 CMX Awards

The Zoom Community has won Best Customer Support Community in the 2025 CMX Community Industry Awards!

Celebrate with us

Completing initial phone setup in order to port a Skype number to Zoom

Max22
Newcomer
Newcomer

I am carefully following the steps at 

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060257#h_5ae26a3a-290c-4a8d-b3b0-... 

for 'How to Complete the Initial Setup' in order to port a number.

I have successfully completed the first step from that page: 'Sign in to the Zoom web portal'. 

However, the second step tells me to 'Click Phone System Management, then Begin Setup' and I see nothing regarding 'Phone System Management' on the web portal I've signed into.  Where might I have missed something, and where can I find the appropriate steps to follow? 

 

1 REPLY 1

KhatC
Zoom Employee
Zoom Employee

Hi @Max22, welcome to Zoom Community! If you already have Zoom Phone licenses in your account, but you're still not seeing 'Phone System Management',  this may be due to your role's permissions. By default, only the account owner has access to all settings in your Zoom account, including the initial setup for Zoom Phone. If you are set as an account admin, your account owner can change your role permissions. However, if you are the account owner and you're still not seeing 'Phone System Management' reach out to your Account Executive for further assistance.