About NP90120

NP90120 · 2022-02-09 09:12 AM

We have a user that wants to download call logs for her team but not access all other call logs; only from her team. A call queue should work for her but she wants each person on her team to have their own individual phone numbers? What's the best so...

NP90120 · 2022-02-10 02:01 PM

So if I create a site for this user and her team, can I add them each to the site; then grant her access to view each of her team member's log within the site only?

NP90120 · 2022-02-10 01:51 PM

Hi Bill,So if we're using a call queue, and a user makes a call outside of the queue, that call will not be logged within the call queue's log but instead the user's log correct? You mentioned a site and that is interesting. Based on my requirements,...

NP90120 · 2022-02-10 09:13 AM

Hi Bill, Thanks for replying. I will provide you more information here to help with your testing. I know that having everyone in a call queue and granting the user call queue admin will provide her access to see the call queue log. But this user want...

NP90120 · 2022-02-10 08:32 AM

Hi Bill, I thought about doing that but Zoom said the user will still see all call logs and not just her own team's logs.

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