Common Area Phone
Hi! My employer would like to add our common area phone to the company directory or the company contacts in Zoom. Any suggestion on how to do that?
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What is the Zoom Phone System?
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Recent Activity
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Resolved! Disabling Call Notifications in Zoom App for Windows?
Most of our office uses their Poly desk phones. A lot of people have asked if there was a way to disable call notification in the windows app because they wont be answering via the computer. We still want people logged in because we need the instant message feature. Thanks
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Computer and Telephone Audio
I need to create a meeting with telephone dial-in options but my settings do not give me an option for "computer and telephone audio". I am only able to check "computer audio". How do I enable this?
Incoming calls from landlines
We went live on Zoom Phone a week ago. We are having problems getting incoming calls from land lines into Zoom Phone - they continue to go through our previous provider's equipment. Has anyone else had this problem after conversion?
Resolved! Rest pin for Polycom?
I have a Polycom phone provisioned in Zoom. Since it is no longer configured on our PBX, so how do I reset the pin?
Resolved! Receiving calls outside set business hours
What are folks using Zoom Phone doing for those instances when calls must be received outside the commonly set business hours? There will always be a case when calls must be answered outside the hours of a standard workday. Are users forced to reset the hours set on their account to accommodate this? I'm not seeing any other way but hope I'm missing something simple.
Thanks!
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Apex and Frontier
Got a call from someone who claimed they were with APEX and working for Frontier communications. Since I don't have Frontier my scam radar kicked in. How do I protect myself from a possible slammer trying to port my phone numbers?
Resolved! Assigning Phone Numbers via API
I am trying to test the process for assigning phone numbers to users via API, but I am not having success. When I try using postman "200 OK" response with nothing in the body. Attached are screen shots of what I am sending. Anyone able to spot what I am doing wrong or can send an example of a successful post? Note: other API calls are working as expected.
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Resolved! Calls When Not Logged IN
If someone isn't logged into zoom, do they still receive a notification when a call comes through
Call Handling does not work for T-Mobile Phone Numbers
All, I have a case open since April or May of 2020. Apparently, if you would like to route your calls using Call Handling, it does not work for t-mobile. Example: Call Handling 1: Zoom Application Call Handling 2: T-Mobile Call Handling 3: VoIP Phone If someone calls my direct number (Zoom), it will ring Max 15 seconds then it will (or should) ring my t-mobile number. If I don't pick it up then it will ring my voip phone. That's how should it works. Well...it does NOT work. After the Zoom app max ring time, it just skips Call Handling 2 and goes directly to Call Handling 3. It does not matter where I put my t-mobile in order using the Call Handling feature - it just skips the t-mobile phone. For months I've been going back and fourth with Zoom support and finally convinced the Zoom tech support to find co-workers who has t-mobile phones and use the Call Handling feature. He did and confirmed that there is an issue with t-mobile phone numbers. He had escalated the ticket # to the Telephony DevOps Team and we should hear back from them. Well...it has been 6 months already no update. Even though I've been having this problem since my company start using Zoom phone back in April of 2020. Hopefully this post will catch someone's attention (Zoom) and push for this to be resolve.
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