About JanelleD

JanelleD · 2025-06-10 12:37 AM

I am the first person in the call queue and when I answer an incoming call using my mobile device, the switch icon appears at the top of my desktop Zoom app. If nothing is selected, it will automatically switch from my mobile device to the desktop ap...

JanelleD · 2022-08-15 12:40 AM

We are in the process of switching from Teams Voice to Zoom Phones and during the trial period, I imported 9 contacts to test the importing process. We will be linking our Office365 contacts when we go live but now I can't seem to get rid of these 9 ...

JanelleD · 2022-08-04 12:14 AM

If a person wanted to call someone from within the contacts section of their Outlook desktop application, is there a way to do it? It automatically wants to use Teams Voice but how do I get it to choose Zoom? It seems that the only option for the Out...

JanelleD · 2025-06-12 06:16 AM

Version 6.4.12 for my desktop app.I had our IT tech remove it and install it again while I was talking to him through Zoom Phone, which only Mobile Apps was enabled in my call handling options and it never happened. He was viewing my computer remotel...

JanelleD · 2022-08-16 07:32 AM

They were under External Contacts in the web portal and that is where I was able to delete those two contacts I imported. We only have one organization so not sure what is happening. I will be working with Zoom on the issue once we have our number po...

JanelleD · 2022-08-16 06:58 AM

They show in the Imported Contacts section on the app. Hopefully you can see the screenshot below

JanelleD · 2022-08-16 05:52 AM

I think the problem may be that when we tested Zoom phones two years ago, that is when we imported those contacts because they are not showing in the external contacts at all, they are only showing in the desktop app. I tested the import again last n...

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Answering Incoming Calls from Main Queue - Automatically Switches from Mobile to Desktop

Zoom Phone trial is over, now how do I delete test imported contacts?

Using Zoom Phones within Outlook Desktop Application

Re: Answering Incoming Calls from Main Queue - Automatically Switches from Mobile to Desktop

Re: Zoom Phone trial is over, now how do I delete test imported contacts?

Re: Zoom Phone trial is over, now how do I delete test imported contacts?

Re: Zoom Phone trial is over, now how do I delete test imported contacts?

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Answering Incoming Calls from Main Queue - Automatically Switches from Mobile to Desktop

Zoom Phone trial is over, now how do I delete test imported contacts?

Using Zoom Phones within Outlook Desktop Application

Re: Answering Incoming Calls from Main Queue - Automatically Switches from Mobile to Desktop

Re: Zoom Phone trial is over, now how do I delete test imported contacts?

Re: Zoom Phone trial is over, now how do I delete test imported contacts?

Re: Zoom Phone trial is over, now how do I delete test imported contacts?