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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Hi. I am a Zoom Phone admin for a business and a few users (6) on our system cannot make outgoing calls. They receive a Call Failed pop up with no error code. When you try and call them it goes right to voicemail. This has been going on since last Friday and users have had to resort to work calls being forwarded to their personal cell phones. Not good!
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I believe I have blocked a number by mistake. I have not found any way to view the blocked number list.
Following help I found has not allowed me to be successful. See attached. It shows no numbers at all. I have blocked many many numbers. How do I view and then unblock a number?
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It's been happening to me for some time that the zoom app on my android phone automatically answers incoming zoom calls. Is there any setting to change to avoid this problem?
I seem to no longer to be able to import external contacts into Zoom Phone. I've done this before, many times, but now it seems to have stopped working. It always fails at 10% completion, no matter how many data lines are in the file I'm trying to import (even with only one data line). The error message is not very informative: "An unexpected error occurred during parsing CSV file, please contact support." (see attached screen clip) I've tried downloading the example CSV template file again to look for any differences (there were none). I've then populated the CSV template file with just one line of data, and tried importing that. It still fails in exactly the same way as when I'm trying to import my full contact list. I hope someone can help please.
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Unable to view the call logs for my Team of 10. Under the phone management system, there is call tab which I can click but when click on that its shows no data.
Hello all! I am looking to add paging to the Zoom Phone System. I have polycom VVX410's deployed and running on the zoom platform. If possible, I would like to use each endpoint as the speaker for the paging, versus installing speakers. I have read through the Zoom group paging, Algo 8301, as well as the CyberData SIP Server documentation, and none seem to be clear if it is at all possible, either as a standalone solution (using only zoom and the polycoms), or if I need the use a SIP server to assign an extension and have it pushed out to the polycoms. If anyone has had success setting up group paging or PTT, please give a shout! Cheers!
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All inbound calls go directly to voicemail and the voicemail message keeps repeating. I cant receive inbound calls and clients cant leave a message.
Very frustrating.
One of our offices is small and we have calls come in and route to one of two users based on whether they are on a call. They have asked if we can add an external number as a third option in that sequence. I have looked and cannot figure out how to do this. Has anyone done this?
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I'm currently on a trial with Zoom (wanting to switch from RingCentral). Is it possible to enable multiple line appearances for my personal line? For me, it's much easier to manage multiple calls on separate line keys. Also is this possible on shared line groups?
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