hi I have same problem too. I use one phone number when I add another number with another user in first 10 minutes both phones work after 10 minutes both not work and in topic write text like in picture. "Your Account is inactive, please contact admin." I go admin panel Zoom everything is ok status active. I assigned 2 and 3 days. I wait and think its it maybe Zoom issue but still not working . I can't connect with number zoom support to solve the problem. Please what should I do what I do wrong . When I research in google there say two things "The admin may need to assign a Zoom Phone license or calling plan." but its ok I check many times... so what should I do. I need someone to help.

In picture last call been Aug 20

Thanks.

Hi, I was wondering if there was a way to program the dedicated Messages key(voicemail icon) on the Poly VVX 450 to retrieve voicemails from a different extension?

We are using a shared extension (extension 900) for voicemails and would like all the phones to connect to this extension when pressing the dedicated Messages key.

Is there a way to do this? The "Keys & Positions" section of the Zoom Phone portal doesn't seem to offer this Messages key as configurable.

I have seen this discussion from Googling:

https://support.onsip.com/hc/en-us/articles/203706354-Polycom-Messages-Button-Direct-Dial-to-Voice-Mailbox

Is there a way to adapt this method to Zoom Phone on the Poly VVX 450?

This perhaps is more of a suggestion/product feature request than getting an answer, but we have a team of 5 support engineers that answer calls in a rotating queue after business hours, all on Pacific time. One of our engineers likes to work late and is okay taking calls in the late evening, and one of our engineers likes to start early and can take calls early in the morning. However, in the rotation, we're all taking calls at all hours.

Is there a way for our engineers to somehow place themselves as the first call in the queue during the late night and morning hours? As first priority, their number would always be called first, and if they aren't able to answer, would proceed through the normal rotation. Once they take themselves off, it would be the normal rotation where the calls are distributed evenly.

Ideally, this would probably look like a hybrid sequential followed by rotating call queue.

Our current plans are US/Canada Unlimited Calling, UK/Ireland Unlimited Calling, and a Pay As You Go Plan.

I have a US based user requesting to have both the US and UK unlimited calling plan. Can that user be assigned both plans and numbers from each respective country and conduct phones calls as if they're originating in each domestic market and not be charged under the Pay As You Go Plan.

I have a free Zoom account and just purchased a Zoom Phone plan. I've been searching help articles but literally can't figure out how to make a phone call using Zoom Phone. Maybe I don't have a full understanding of what this feature allows you to do but my goal was to be able to setup a conference call with team members then make an outbound prospecting call and have my team members listen in. I believe I have everything setup. Is there supposed to be a phone icon somewhere? I read in one article that there should be a "phone" menu at the top of the Zoom meeting window but I do not have it. HELP PLEASE!!!!