About dkaseman

dkaseman · 2022-11-02 08:35 AM

Currently, once you answer the call, the phone number gets hidden. It would be very helpful to have it retained on the app during the call.

dkaseman · 2022-11-02 08:30 AM

We use a secondary customer service program that requires us to enter the incoming phone number to locate an account. The phone number is hidden during the call which is not very efficient.

dkaseman · 2022-10-20 08:17 AM

This might be a silly question, but when should an agent toggle in/out of call queues on the app and when should they use the toggle on the web app profile screen?We've noticed a lot of overflow calls when we have available agents and I wondered if t...

dkaseman · 2022-04-11 01:17 PM

It would be nice to have some form of (either audible or visual) tone when the caller being monitored is on an active call. Currently, I have to sit and stare at my wallboard until an active call comes in. I could be doing other tasks while waiting f...

dkaseman · 2022-11-18 08:37 AM

We're currently using Sequential, but we can test that to see if that works for us. I'd rather give one call at a time our attention which is why we selected sequential to begin with. We've removed the wrap time entirely and have removed the ability ...

dkaseman · 2022-11-18 05:43 AM

The queue is set to longest idle and the agent is set up as sequential.

dkaseman · 2022-11-17 01:21 PM

We're experiencing something similar to this. Agent is logged out (for whatever reason). When they return and log into the queue, the routing never sees this agent and the call will wait in queue for another agent to pick up the call first, before se...

dkaseman · 2022-11-02 12:57 AM

We can do this but it's a bit clunky. It would nice to be able to do this right from our phone app.

dkaseman · 2022-03-29 06:31 AM

We found that if you have the opt out reason codes set on the Company info, it will show up for all users working from that site. (When you add the codes again, to the the call queue or the user, it presents a conflict and doesn't display all or any ...

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Is it possible to retain the caller id on an incoming call?

Is there any way to copy and paste the incoming caller id phone number?

Why are there two locations to log in/out of call queues?

Call Monitoring

Re: Is there any having Call queue issues

Re: Is there any having Call queue issues

Re: Is there any having Call queue issues

Re: Is there any way to copy and paste the incoming caller id phone number?

Re: Call Queue Opt Out Code Dialog Box Not Appearing

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