since ‎2022-03-17

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  • 11 Posts
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Currently, once you answer the call, the phone number gets hidden. It would be very helpful to have it retained on the app during the call.
We use a secondary customer service program that requires us to enter the incoming phone number to locate an account. The phone number is hidden during the call which is not very efficient.
This might be a silly question, but when should an agent toggle in/out of call queues on the app and when should they use the toggle on the web app profile screen?We've noticed a lot of overflow calls when we have available agents and I wondered if t...
It would be nice to have some form of (either audible or visual) tone when the caller being monitored is on an active call. Currently, I have to sit and stare at my wallboard until an active call comes in. I could be doing other tasks while waiting f...
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