User voicemail greeting (business vs closed hours)

[VktoriusWarrior]

Hi there. I've noticed my users will record a personalized voicemail greeting for their extension. However, because our phone system is configured for 'business hours' (or open hours), there will be a spot for 2 different greetings (a greeting that will be played during busines hours, and a different greeting to be played during closed hours).

Is it possible to change a setting so the same greeting is used regardless of the time of day? (Without changing the 'business hour settings').

Alternatively, could you easily duplicate a greeting so it can be used for both greetings?

Thanks.

[enielsen]

I think you will have to manually set them to be the same if not using the default message.

[FORE-Craig]

Hi @VktoriusWarrior 

If your company sets separate Business Hours and Closed Hours, you would need to link a recorded Greeting to both. If the recorded content is the same though, you can record it for one, and then select it again for the other by clicking Edit > Choose from Asset Library.

I hope that helps!