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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Forgive me if I've missed the documentation but are there any QOS diagnostics inside the Zoom Admin Console or in Analytics and Reports for Zoom Phone Power Pack? Something with Cradle to Grave detail on packet loss or delay?
I am new to Zoom Phone and am trying to set up the Auto Receptionist to allow the user to look up an extension by typing in the first 3 letters of the user's name they are looking for. Is this possible?
with two extensions is it possible to have 1 go directly to VM, no ring. The other extension would function as normal. if it requires a callQ or shared line, no problem. Nothing is jumping out at me. All I can think is to create an Auto Attendant and have this line number be the only number.
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Hi, I am struggling...to say the least. My phone is registered in the zoom account. It shows it is "offline" - so I am assuming need to provision them. I am running into two issues. 1) phone base is saying IP address is 0.0.0.0. 2) when trying to use the provisioning URL provided from zoom to access the web portal for the phone https://provppobi.zoom.us/api/v2/pbx/provisioning/Polycom/d230/${mac}.xml I get the following error message on the webpage: I am in a building with other businesses - so I don't have direct access to the building's internet, etc. Not sure what to do. Any guidance would be greatly appreciated. Thanks! 400 Bad Request
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Since moving to Zoom Phone from another VOIP provider, we're noticing some incoming caller ID names are showing only as the City or Province (Canada) instead of the proper name. Some callers do show up correctly. I know with mobile callers this is pretty typical, but what's new here is landline callers not showing up properly. I know the Canadian system works different from US. But this issue is mostly new with Zoom. Is there any way to create a "global" contacts list for the company that we can use to override some frequent callers' IDs? Many thanks.
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Does anybody know Multi-party conferencing works with poly vvx-350 to allow more than 3 in an adhoc audio conference
Hi, we have Poly Voyager 4230 UC headsets connected to Macs but the answer button does not pick up any Zoom Phone calls into the client. I've tried using bluetooth connection only, the supplied bluetooth dongle, the Poly Lens software as well, toggling the Sync buttons on headset option, but nothing works. Speakers and Mics work fine (but Mute on headset is not reflected in the client). I paired the headset to a phone and could use the answer button on the Zoom Mobile App on a Zoom Phone call, so the button isn't broken. This is meant to be a Zoom certified product so annoyed its not working fully.
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back to my exec and assistants have one exec whose account is in the cloud only. no active softphone, no physical deskphone. His phone is delegated to two exec assists. But when I call his number, none of his lines ring on the delegated phones the assistants have (soft or physical). the calls make a quick "chrip" (missed call) on the delegates phone, then go directly to vm. if I change from Voice mail to "fwd to extension" if the call is not answered, then I get a "missed call" on the delegated line, and naturally it rings on the extension we defined. Is this normal behavior? Would a shared call Q or shared line do the same thing? I might have to conceed on a shared mailbox to have this work the way it did on call manager with just 3 steps. zoom is turning into 200 steps. Arggghhh!!
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I have vvx-350 and the client it has one DID number on it. When I am on the phone, someone calls me from external number, I get a "flash" from the desktop client and it goes to VM. I have call waiting set for 30 seconds. how many concurrent calls can a zoom DID take? Cisco call manager you could allow each line take 4-6 inbound calls at once. Please don't tell me I have to make an executive line now a Call q? Apply all the Q settings if there were 10 people getting calls just for 2 people to see inbound calls, put them on hold, transfer them, join them to an audio conference, etc. powerpack add-on is enabled and still same result
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The user has a pro lic, but they can only conference in 3 people.
Anyone seen this before?
the zoom faq's say 3 for basic and 10 for pro. I have a ticket open with support about it also .
